Garuda Indonesia

KUL-CGK-KUL (GA821/818). Flew last April on Economy with the entire family (2 kids and 2 adults). Check-in was brief and smooth. As we boarded the plane we were greeted with friendly smiles by the flight attendants. They were helpful with the kids and carry-on bags. The two kids were given toys (a stuffed animal and a car) which is a rare offerings these days especially on a short haul flight. Seats and catering were very good. We can say the same for the in-flight entertainment cabin ambience and cleanliness. Overall we are pleased with the service and will fly with Garuda again!

Jakarta to Singapore GA 834. The airline has many new aircraft's and their on board service is good. However their on time departure schedule need vast improvement if they claim to be a 5 star airline. I travel often between Singapore-Jakarta or Jakarta-Singapore sector. Most of the time (about 90%) the airline schedule departure time is not met and delayed. Secondly their public announcement in Jakarta airport is poor and unclear. Punctuality reflects how much one care for its valued passengers. Garuda is far behind in maintaining flight punctuality.

Flew Perth to Bali GA0727 and return GA0728 business class. Couldn't fault the flight left on time everything clean. Entertainment was ok food not bad and very comfortable seating - could lie out flat for a good sleep. Service very good on land and in the air. Used Qantas business class lounge in Perth which was comfortable and in Denpasar used the Garuda lounge which has improved a little still more comfortable than sitting in airport itself.

LGW-AMS-LGW. Price for the May Day Bank Holiday weekend was fantastic value. A small gripe is that you can't fully check-in online at the moment although seats selected up to 24hr prior to flight are usually honoured upon completing check-in at the airport and I know Garuda are working on this adding the ability to have mobile boarding passes. For now this does mean having to arrive a little early at the airport even if you only have hand baggage and completing check-in manually which is probably more of an issue on this short-hop sector than is likely for a full long-haul flight. Outbound this wasn't such an issue as there wasn't much of a queue but Inbound there was a considerable queue at Schiphol for economy check-in. Check-in staff were very efficient however and warm and friendly. Outbound flight left a little late with a short delayed arrival in Schiphol. Aircraft was an immaculately maintained fairly new 777-300ER in 9 abreast layout with good comfortable seating. The interior was beautifully designed and reflective of Indonesian culture. AVOD was ok although not as comprehensive as on some other carriers. Kept informed by Pilot and announcements in English Indonesian and Dutch. On both sectors Cabin Crew were great and immaculately presented. The crew on the inbound flight were much warmer which I preferred. The slight disappointment was the small snack served with only water which is virtually identical on both sectors. Whilst I don't expect anything on short-haul flights and have flown on low-cost carriers on flights that have cost more and not received anything this is a full service carrier with a 5-star rating and what was served was below the standard I was expecting from a full-service short-haul product. Small gripes aside I would use Garuda again.

I flew business class from Melbourne to Jakarta and then onto Amsterdam I was a bit concerned prior to boarding as I had no idea what they would be like but the service was great the seats were really comfortable. They really look after you and the price was really good. I would use them again.

Jakarta (CGK) to Yogyakarta (JOG) and return for a day-trip to see the Borobudur and Prambanan temples. Reserved their first flight leaving CGK at 5.25 am (I was told that Garuda was more reliable than its competitor Lion Air on this route and that the first flight to JOG always departs on time). Check-in went smoothly. Boarding more or less on time (we were bussed to a 737-800 that was not new but in reasonable shape). However instead of going to the runway the plane was driven to what was basically a parking spot. After a prolonged wait an announcement was made for all passengers to collect their carry-on baggage and disembark. I asked a flight attendant for information and she told me that the plane was broken (weather was not a factor). We were then bussed back to the terminal and directed to a lounge which was very basic smoke-filled (over half the passengers there smoked at some point during the wait) and had minimal food offerings. The flight subsequently left a little more than 3 hours late. The return flight that evening was on time. Both flights were less than 1 hour and uneventful otherwise. Check-in personnel and flight attendants were friendly and efficient. My poor evaluation reflects the very late departure of the first flight which significantly impacted my tour that day. No apology was ever offered to the passengers.

GA 566 CGK-BPP. Orderly boarding pleasant cabin crew and cabin looked fresh too. IFE somewhat slow responding on touch but overall the systems itself working properly. Food was edible. Very good service and flight overall. Keep it up GA!

GA837 SIN - CGK / GA828 CGK - SIN. Very pleasant experience. Aircraft is very new and cabin is very clean. Seats are reasonably comfortable and IFE is user friendly as well. Flight attendants greet all passengers with a big genuine smile and has very good service language. Very professional. No wonder Garuda Indonesia is now a 5 Stars Airlines.

SIN-DPS in business class on B737-800. Extremely satisfying flight to say the least. Only a handful in business cabin service was truly elegant and beyond excellent. Great seats for short few hour flight 2+2 seating compared to 3+3 as in economy. Champagne and wine selection was quite impressive as was the food. Upon arrival in Denpasar business class passengers received private escort by car to terminal. Garuda sure has opted their game in the last years and are impressive.

I travelled from Jakarta to Amsterdam on February 20th and returned to Jakarta from London Gatwick on February 23rd 2015 in First Class on both sectors. The service provided from pick up at home to check in and on board was excellent. The greeting service in Amsterdam while waiting for my connecting flight again was exceptional. I can't wait until my next flight on Garuda First Class. Overall excellent service.