Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 685 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

Garuda Indonesia customer review

(Indonesia)

DPS-MEL-DPS in business class. Excellent cabin very comfortable fully reclining seat and a warm smile welcoming me from FA's. FA's very helpful - represent Indonesian hospitality. Will fly Garuda again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

PKU-CGK-PKU on Oct 26 2012 and again on Oct 28 2012. Flight attendants very friendly and helpful. The food is tasty had fried rice when I flew out in the morning and rice with chicken curry on my return. Before take off flight attendants handed out candy to all passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

Seoul (ICN) to Jakarta (CGK) was excellent. Flight was on time. Crew were polite and smiled as I boarded the aircraft. The catering was nice. Legroom okay. Priority boarding for disabled passengers. Garuda should work on their Inflight entertainment and add some more up to date movies. Overall it was quite good. Take off and landing were smooth and professional. Very recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-PKU on August 10th. On time performance began from boarding to pushback to take off. On boarding the aircraft the crew gave the "Garuda Indonesia greeting" with hands clasped together. Before take off given candy and I had PTV in my seat. Catering was great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Jakarta - Taipei. Garuda now have a dedicated business class check in area at Jakarta airport once checked in an agent escorts you directly to the lounge completes your departure card and deals with immigration formalities for you returning 10 minutes later with your passport stamped. Outbound flight was overnight and not particularly comfortable as they use B737-800 which has very limited recline even in business class so difficult to sleep. Service was good (and the J cabin was full) but quite limited as most passengers just wanted to sleep. Substantial breakfast served before arrival into Taipei. Return flight was daytime and very nice. Garuda uses the CAL Dynasty lounge at Taipei airport. Snacks served on take off and then a full lunch service a couple of hours later. Champagne and decent selection of wines offered. Given a fast pass immigration card so no need to queue upon arrival at Soekarno Hatta which was a big bonus as queues at immigration were very long. Business class luggage was delivered quite quickly by hand to a priority luggage bay near carousel. Overall very good indeed and very reasonable fare of USD 770 return.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Indonesia)

6 November GA 719 Melbourne to Denpasar 2 hours late. Because of delay in turn around plane was not properly cleaned. The food was substandard even for Indonesian cuisine and the choice was fish or fish. Inflight Entertainment selection is poor and focussed on Asian Movies. Strange the Australian flights are 90% Caucasian. As a FF platinum Card holder the entitlements are dropping and it is no longer an acceptable standard compared with other airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Garuda Indonesia customer review

(Australia)

Flew SYD-CGK-SYD in October 2012. The flight is smooth and pleasant. Seat comfortable with plenty of leg room. Immigration on board is a plus. Love the Indonesian Orchestra songs while waiting to take off and after landed. Flight attendants are now not as friendly as before less smiles. Food - very disappointed with the SYD-CGK leg. I don't know why the rendang was running out just before half of the passengers were served. Very disappointing. Entertainment good collection of movies but it's not organised. Touch screen is not responsive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Food is nice but variety of foods should be improved especially for high demand route DPS-JKT-DPS. A bit disappointed with the frequent flyer program and benefits which are not as attractive as other airlines. On my last flight JKT-DPS some of the cabin crew were rude. They need to improve the cabin crew language skills their announcements were not clear.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Sydney-Denpasar return in Economy. Only paid an extra $300 more than Jetstar but I think it was well worth it! The meals were quite good entertainment kept me busy enough for the 5 hour flight and the FA’s were lovely. The onboard Immigration is a huge time saver! SYD-DPS leaves at approx 10am so you're in Bali by 4pm local time which is very convenient. I just wish the return flight was the same but it leaves at 11.30pm. Definitely fly Garuda again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

SOC-CGK a short 1 hour domestic flight using the new B 737-800 with the Boeing Sky interior & mood lighting. Excellent service despite a very short flight attentive FA's adequate snack plenty of drink service and AVOD is available. On time departure and arrival overall a very smooth and enjoyable flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes