Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 685 reviews
8/10
5 star Skytrax Rating
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7/10

Garuda Indonesia customer review

(Australia)

MEL-CGK on refurbished A330-300. Seating comfortable leg room is much better than the newer A330-200. Departing MEL delayed 25 minutes but arrived CGK on time. Smooth flight. FA attentive and helpful. Would expect more movie selections. Catering needs to improve. The nice touch of ice cream was gone and be replaced by a muesli bar. Overall good direct flight MEL-CGK.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Hong Kong)

HKG-DPS-PER. I booked a business class return flight from HKG to Perth at a very special price. I was very impressed with the service despite it was not their newest flat bed seat but for a short fight it's ok. The 737 sits 1 people with 2 staffs. Service was very good and the food too. Luggage arrived first in Bali also in Perth it has personal TV and AVOD for the price it was a true bargain and I will not hesitate to recommend it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Netherlands)

Flew CGK-AMS flight slightly delayed due to radar breakdown but overall flight was ok. Food reasonable and service friendly. Announcements in English should be improved.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-UPG. Smooth and comfortable flight with A332. Catering was a bit of a let down with cold rice but AVOD was good. UPG-CGK in B738 crew very attentive and catering was much better. Highly recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-PVG-CGK. Ground staff was very helpful. Good business lounge on time schedule seat fully flat bed good food but not special entertainment need to be updated especially the movies. Excellent service from the crew.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

Garuda's Executive lounge was very comfortable and the Nasi Liwet was delicious. Service in lounge and in flight was polite and cheerful. Flight delayed 25 minutes but that seems to be the norm now in CGK airport. Flight to Surabaya was a short hop but the meals presented was very good. Kopi Tobruk is offered upon request. FA on this flight really made us feel welcome and they seem to enjoy what they were doing.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Travelled SYD-CGK-BKK return. Check in at Sydney fast and efficient spent an hour in the Qantas business class lounge then onto the plane. Had to overnight at CGK airport hotel but now Garuda has same day connecting flights from BKK. Service was fantastic on all legs and business class passengers are cared for. The only thing we had any qualms with was the entertainment was a bit poor and the food was just ok. For the price we paid literally only half the price of its competitors we would most certainly fly Garuda again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

SYD-DPS GA715. DPS-SYD GA714 in Economy Class. Check in at Sydney Airport was a breeze. Didn't weigh our carry on. When we boarded flight attendants were very welcoming. Indonesian music was playing before we boarded and before we landed in DPS. Seats were comfortable. Meal service was excellent with hot meals. Several snacks and drinks served throughout the flight. Flight attendants were eager to help. Good range of movies and music in the backseat entertainment including flight map. Immigration on-board was a huge bonus and saved us plenty of time. Receiving our bags at Denpasar Airport was fairly quick. Return flight DPS-CGK (Jakarta) - SYD. We told check-in staff at the Domestic Airport in DPS that we wanted to collect our bags only at SYD and he said he could put us on a direct flight. Walked to International Airport which is next door and waited. Our flight was delayed due to a late arrival. Given a muffin and juice on board before lights were turned down. Hot breakfast was nice. Sydney Airport baggage collection was easy. I would highly recommend Garuda Indonesia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Singapore)

CGK-YOG. On time flight and had a user friendly inflight entertainment system. Seat was comfortable but a bit cramped.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

SYD-DPS-SYD. Fantastic fully serviced flight departed on time ex SYD and arrival to Denpasar at a great time of 1.30pm local time. Service with a smile inflight entertainment food and beverages of a good standard. DPS-SYD - Departed 1 hr late and no airbridge bus to plane on tarmac in the rain.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes