Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 924 reviews
8/10
5 star Skytrax Rating
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10/10

“an excellent service”

(United Kingdom)

Trip Verified | Flew on GA-683 Sorong – Jakarta, although the flight was full the check in process was quite quick and the staff were very friendly. There is a small lounge in Sorong that Garuda Indonesia uses. The lounge has a limited selection of food and snacks, however sufficient for short stay. When it came time for boarding, there was a long queue, however the boarding process was managed well. I had pre-order a diabetic meal and after takeoff the cabin crew came and asked when I wanted to eat. The diabetic meal served was quite savory and it was served with hot and cold drinks. The cabin crew of Tarmizal Indra and Tiara Veroosta where very helpful and were on hand throughout the flight. Thank you both for a great service. When I landed in Jakarta, I was meet at the plane door by Hardi from Garuda Premium Services and he helped and assisted me obtaining my luggage. Thank you Hardi. Overall, an excellent service.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSorong to Jakarta
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"an excellent service"

(United Kingdom)

Trip Verified | Flew on GA-683 Sorong – Jakarta, although the flight was full the check in process was quite quick and the staff were very friendly. There is a small lounge in Sorong that Garuda Indonesia uses. The lounge has a limited selection of food and snacks, however sufficient for short stay. When it came time for boarding, there was a long queue, however the boarding process was managed well. I had pre-order a diabetic meal and after takeoff the cabin crew came and asked when I wanted to eat. The diabetic meal served was quite savory and it was served with hot and cold drinks. The cabin crew of Tarmizal Indra and Tiara Veroosta where very helpful and were on hand throughout the flight. Thank you both for a great service. When I landed in Jakarta, I was meet at the plane door by Hardi from Garuda Premium Services and he helped and assisted me obtaining my luggage. Thank you Hardi. Overall, an excellent service.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSorong to Jakarta
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Very polite crew and friendly"

(Australia)

Trip Verified | Excellent service, always pleasant to fly with Garuda Indonesia. I strongly recommend this service. Very polite crew and friendly. Garuda is one of the best companies.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMelbourne to Jakarta
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Overall service was very good"

(United Kingdom)

Trip Verified | Flew on GA-682 Jakarta to Sorong. I was able to check-in at the SKY Priority area and the check in staff were most helpful and I was then escorted to the Garuda lounge, were there was a good selection of food, snacks, and soft drinks. The lounge was very quiet as it was late at night, however there were sufficient staff around to assist. When it came time for boarding, I was escorted to the plane and was able to board right away.. The flight was full, however there was a meal service with two choices, and this was served with hot and cold drinks. Additionally, prior to landed they was another snack provided with a choice of hot and cold drinks. The overall quality of food was more than satisfactory. We arrived in Sorong on time and baggage was delivered within 15 minutes of landing and I more than sufficient time to catch my connecting flight. Overall service was very good, and I appreciate the help and assistance of both cabin crew Eri Andiyana and Efweny Septahaty
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Sorong
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"the crew friendly and efficient"

(Australia)

Trip Verified |   My flight to Jakarta was to use up a Covid flight credit. I had originally booked a direct flight from Melbourne to Jakarta, months later I was rebooked to a flight Via Denpasar (Bali). I completed online check in but, was unable to print my boarding pass. Once i arrived the airport check in was efficient. Melbourne to Denpasar was an older aircraft with signs of aging showing. Seats comfortable as my meal was very tasty and the crew friendly and efficient. I found the transfer in Bali to be very confusing! No clear signage and no domestic recheck counter. Denpasar to Jakarta brand new A330 neo. Boarding was chaotic as the sign for the row numbers was held way out of sight for people at the back of line, Instead of walking along the line to assist with boarding. Aircraft was brand new with great seats and a fantastic Business product, Meal was very tasty and Crew were very nice. I hope that the A330 neo will be deployed on the Australia routes. They would have a superior product to their competitors. App and website need a serious update as well as the transfer procedures in Denpasar. I will probably fly Garuda again and I hope to see their new cabins to Australia soon!
AircraftA300-330 / A330 neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Denpasar
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Overall service was good"

(United Kingdom)

Trip Verified | Flew on GA-407 Denpasar to Jakarta. I was met at the departure curb side by Garuda Premier Class representative Qulan, and he help and assisted me to check-in, however based on my ticket my pre-booked seat assigned was 6K, however at the check in desk it was changed to 7K without any explanation. I requested an explanation, however, did not get any creditable explanation. If it was operational reasons that is all they had to say, and I would have accepted. Eventually I was escorted to the lounge although small it is clean and had sufficient snacks and drinks available and the team in the lounge were extremely helpful. When it came time for boarding Qulan escorted me through security and on to the plane. The flight was full, however there was only two choices of food available, and both were rice. I don’t like rice, however there was no alternative, therefore I just had a soft drink. Upon arrival in Jakarta, I was met at the gate by Fira from the Garuda Premier Team and escorted to the baggage area. Thank you, Fira, and best wishes, on your up coming wedding. I really appreciate your help and assistance. Overall service was good; however, my seat being changed without an explanation was a low point.
AircraftBoeing 777-300-ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDenpasar, Bali to Jakarta
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"high level of excellent service"

(United Kingdom)

Trip Verified |   Flew on GA402 from Jakarta to Denpasar as the flight is an early morning departure, however Garuda-Indonesia check-in desks are always open. In the priority check-in area I was assisted by Heibert from the Garuda-Indonesia ground support staff who help check me in and then escorted me through security and into the VIP Lounge. The boarding gate was very close to the lounge and when it came time for boarding, I was again assisted by Heibert who escorted me to the plane door. I was given a warm welcome by the Garuda cabin crew and was escorted to my seat. The flight was full, however the cabin crew as usual were quite helpful and friendly. There were three choices for breakfast, however as I had some food in the lounge I went with a light snack with tea, We arrived in Denpasar 19 minutes ahead of schedule and I was meet at the aircraft door by Garuda premium service team member Sony who escorted me to the baggage area and on to my car. If people read my reviews, they may think it is cut and paste review, however Garuda-Indonesia really keeps providing a consistent high level of excellent service both on the ground and in the air.
AircraftA330-900
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Denpasar, Bali
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"memorable by the outstanding service"

(Australia)

Trip Verified | I recently enjoyed a pleasure flight, and I must say that the service truly stood out as the most remarkable aspect of my journey. It's no surprise that Garuda Indonesia was awarded as The World's Best Cabin Crew. The attentiveness and professionalism of cabin crew made the experience enjoyable and memorable. Starting with the positive aspects, the welcome drink and bottle of water provided on the ground were appreciated. However, including a small sweet treat, such as a piece of candy or some snacks, would have added a delightful touch to the welcome service. On this flight, I requested a seafood meal. The first service commenced approximately 25 minutes after take-off, during which a starter of salmon tart was served. Before the lights were turned out, which was approximately an hour after take-off, the second service began. I received a tuna sandwich as a light snack or an in-between course. One of the cabin crew accidentally offered me a regular meal, and I opted for the chicken pie, resulting in my receiving two snacks. Despite this, it enhanced my dining experience satisfaction. In terms of the meal schedule, I suggest serving a hot meal during the light snack or in-between course service, not just during breakfast or the pre-landing meal. This adjustment would provide passengers with a satisfying dinner option and contribute to a more comfortable journey pace. Approximately halfway through the journey, juice service was provided. Integrating the light snack or in-between course during the juice service, midway through the flight, could better align with passengers' hunger levels and create a more seamless dining experience. About an hour and 50 minutes prior to landing, breakfast or a pre-landing meal was served, which consisted of appetizers and a hot meal. For the appetizer, I received mixed fruit, yogurt, a bread roll accompanied by strawberry jam and butter. For the hot meal, I was served stir-fry noodles with sweet and sour seafood. Overall, my journey with Garuda Indonesia was made truly memorable by the outstanding service and thoughtful meal offerings.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDenpasar to Sydney
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"consistent high level of service"

(United Kingdom)

Trip Verified | Flew on GA823 from Singapore to Jakarta. Check in was in Changi Terminal-3, however the aircraft departed from Terminal-1, therefore there was long walk to change terminals and use the Skytrain. As GA823 flight is an early morning departure check in opened at 05:15am. There was one business class check-in desk open, however I would say that the check-in staff was not very friendly in fact a little abrupt and not your typical Garuda-Indonesia warm service, however I note that Garuda-Indonesia uses a 3rd party service company in Singapore. The boarding gate was at Gate 26 Terminal which is right at the end of the Terminal. Security was reasonable and fast, when it came time for boarding the process was acceptable. The flight itself was good and the cabin crew quite helpful and very friendly. There was three choices food being offered and I chose the omelet, and it was served by tea and soft rolls and was more that acceptable. We arrived in Jakarta ahead of schedule and I was meet at the aircraft door by Garuda premium service team who escorted to the baggage area and through customs and on to my car . Garuda-Indonesia keeps providing a consistent high level of service; however, I would recommend that they speak with their service Company in Singapore to be a little more friendly at the check-in counters.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Jakarta
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"baggage was delivered very quickly"

(United Kingdom)

Trip Verified | Flew on GA683 from Sorong to Jakarta. The flight is scheduled for early morning departure and the flight left on time and arrived in Jakarta ahead of schedule. Sorong airport gets quite busy early morning as there are many departures. There are two Garuda check-in desks and the check-in staff we quite friendly. When it came time for boarding the process was organized as they were boarded from both the front and rear of the aircraft. There is a lounge in Sorong that Garuda Business Class passengers can use. The lounge is small and is not operated by Garuda, however the lounge team were quite helpful even though there are limited snacks available, however there was Coffee, Tea, and some soft drinks available. The flight was good and the cabin crew quite helpful and very friendly. I had ordered a special meal, and I was informed I could have the meal anytime I wanted after take-off. The meal and soft drinks available were more than sufficient. We arrived in Jakarta ahead of schedule and I was meet at the aircraft door by Roy from Garuda premium service team who escorted to the baggage area. My baggage was delivered very quickly. Garuda-Indonesia keeps providing a consistent high level of service.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSorong to Jakarta
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes