Garuda Indonesia

✅ Trip Verified | Flew on Garuda Indonesia on GA 89 from Amsterdam to Jakarta. I was picked up at my hotel in Amsterdam by a car provided by Garuda Indonesia. I was taken directly to the VIP center, and they assisted me with check-in and provided me with my boarding pass. The service in the VIP lounge was very good with breakfast and other snacks being served. When the time came to board, we were taken by bus to the plane that was parked in a remote location. The hotel pick up, and lounge service was excellent. When boarding the plane, the Garuda Cabin crew were on hand to welcome us with a warm welcoming Indonesian smile After takeoff we were provided with an extensive menu of multi course meals. The overall choice of meals was excellent, and I chose the salmon which was very well presented and tasted even better. I would like to thank the cabin staff Zelvanya, Pungkisari, Anisa, and Chef Angga for their infight service throughout the flight. They were amazing and very attentive and friendly and were on hand throughout the flight. Upon arrival in Jakarta, I was meet at the gate by the VIP Service team member Viana and escorted via immigration and customs and on to a car provided by Garuda to take me home from the airport. From arrival and getting into the car it took no more that 20 minutes, therefore thank you very much Garuda Indonesia.

✅ Trip Verified | Flew on Garuda Indonesia on GA 88 from Jakarta to Amsterdam. I was picked up at my home by a car provided by Garuda Indonesia. When I arrived at the airport the Garuda ground staff were waiting to assist me with check-in and then escorted me through security and immigration and into the First-Class Lounge where snacks were provided. With the help of Garuda ground support team, the check in process was fast and efficient. When it came time to boarding, I was escorted to the plane and was allowed to directly board the aircraft. The Garuda Cabin crew were on hand to welcome me onboard with the warm Garuda Indonesian smile After takeoff I chose to have some sleep, however when I woke up the chef presented the menu for snacks or a full meal. The choice of meals was excellent. I would like to thank the cabin staff Dini, Andry, Dian, and Chef Didik for their infight service throughout the flight. They were amazing and ever attentive and were on hand throughout the flight. Upon arrival in Amsterdam, I was meet at the gate by the VIP Service team and taken by car to the VIP lounge. I would rate the overall door to door service as outstanding

✅ Trip Verified | Flew on Garuda Indonesia on GA089 from Amsterdam to Jakarta. Check in was via the VIP Center at Schiphol Airport which was fast and efficient. Immigration also come to the VIP Center to check and stamp passports, this way we avoided all the queues. When it came the time to boarding we taken from the VIP lounge to the plane by car and directly board the aircraft. The Garuda Cabin crew were on hand to welcome me onboard with the warm Garuda Indonesian smile After takeoff we were served caviar and 30 minutes later the chef came around and presented the menu which had a selection of 4 main courses. I chose Chicken which was very well presented and tasted great. I would like to thank Ade, Grace and Toni for their infight service throughout the flight. They were amazing and every attentive and were on hand throughout the flight. Upon arrival in Jakarta I was meet by the Garuda Frist Class Team and they escorted me through immigration and customs. I was them taken to the car provided by Garuda Indonesia to take me to my accommodation. I would rate the overall door to door service as excellent.

✅ Trip Verified | Flew on Garuda Indonesia on GA088 from Jakarta to Amsterdam. Garuda has their ground support team arrange a car to pick up from my home. The Check in process was fast and efficient and I was escorted through security and immigration and into the Garuda first class lounge.. Boarding was on schedule and was efficient. After takeoff I was tried and went straight to sleep in the privacy of the Garuda First Class suites. Prior to arriving in Amsterdam I was provided with a good selection of food for breakfast. I chose an omelet and the Chef onboard prepared an excellent meal. The cabin crew were every attentive and nothing was any bother for them. The Garuda Cabin crew are really outstanding together with the warming smile that makes you feel special. I would rate the overall service as excellent and would like to thank the cabin crew for their help and assistance to me and my family, they certainly made us feel at home. Upon arrival in Amsterdam I meet at the gate and taken to the Schiphol VIP and the service at the VIP lounge was excellent.

✅ Trip Verified | I paid MYR1100 for the flight from KUL to DPS via Jakarta, and the cabin crew made announcement onboard about they serve so called "meal presented according to Covid19 SOP". We served only a sandwich and mineral water, and from Jakarta to Bali the same. I was hungry onboard and it wasn't a pleasant flight experience.

✅ Trip Verified | Denpasar to Jakarta. Garuda seem to always impress from the ground crew to the air crew. Was great to fly a widebody aircraft on a regional flight thus giving lots of legroom and space in between seats. Food service was fast and prompt serving chicken rice, coconut jelly and a bottle of tea and water. Entertainment was fine for a short flight. The only down side was waiting for my bag in Jakarta but seems to be normal with any airline flying to Jakarta

✅ Trip Verified | My family and I flew on Garuda Indonesia on GA089 from Amsterdam to Jakarta on June 25th, 2022. Garuda Indonesia informed us one day prior to check-in that we should go directly the VIP Center at Schiphol airport and that they would handle all our check-in requirements. This turned out to be outstanding as it was seamless from entering the VIP center until they took us to board the plane and avoided all the long queues going through security. This was a great service that Garuda afforded us and was much appreciated. After takeoff were we provided with a selection of meals, when the food arrived as each was prepared by the Chef onboard it was very well presented and tasted even better. We had two full meals onboard and the cabin crew were available and kept coming around asking if we need anything else. The cabin crew were every attentive to me, my wife and two children. Nothing was able bother for them and they always greeted us with a re-assuring heart warming smile. We had a minor problem with our IFE system in two seat, however we had been informed prior to boarding, however this was not an issue as we always bring our own Laptops/iPads etc. I would rate the overall service as excellent and would like to thank the cabin crew for their help and assistance to me and my family, they certainly made us feel at home. Upon arrival in Jakarta were we met at the gate by the ground support team who escorted us through immigration and customs. Garuda had also provided us with ground transportation to take us to our home. Thank you Garuda Indonesia.

✅ Trip Verified | First time we have flown as a family since pre-COVID, however we flew Garuda Indonesia on the direct Jakarta to Amsterdam on June 16h, 2022 and it was back to be back flying again. The ground service meet and greet, check-in and we were escorted via security and immigration very quickly. The service on board was excellent to me and the other 4 family members. I know that Garuda Indonesia is a 5 Star airline however the service is 6 star. Upon arrival in Amsterdam were we met at the gate and escorted through immigration and customs. Overall an outstanding service and the ground and cabin crew are a credit to Garuda Indonesia. I would like to say a big thank you to Garuda Indonesia from me and my family and look forward to traveling again soon.

✅ Trip Verified | Jakarta CGK to Manado on board GA600. Frankly, if it was not for the service aspect of this flight, I would've given this flight a 6/10 max. The service itself was the boosting factor of this flight. The check-in staff at Jakarta was fast, friendly, and efficient so all of us were able to check in real fast despite the crowds flocking each check-in counter. Boarding was orderly despite stumbling a bit on the jet bridge - and upon boarding the plane, I spotted several product issues: the cabin was clean but was kept at a high temperature during boarding, the windows and the right wing of the airplane were undermaintained for so long that I was barely able to see the window clearly and the paintings to peel off, and the headrest of my seat had shrunken to the point that I felt like I was leaning against a piece of metal. Adding insult to injury, the in-flight entertainment experienced a major downgrade - no more live TV shows, no more games, and my headphone jack was nearing its breaking point. The selections were excellent if this flight was taken in 2018, but they were severely outdated by 2022 standards. Its responsiveness was not any better. The aircraft took off late, and we queued for a very long time at the taxiway with a scorching hot temperature inside the cabin. At this point, I was already about to give this flight a 4/10 - but then, the crews and the meal saved the day, both adding 2 points each. The crews were extremely friendly, polite, and proactive. It all started when they escorted me from the seat, and even during disembarking, they were still in a happy and energetic mood. They apologized when they forgot my order. On this 3-hour flight, they also proved that they're still above anyone else by serving not one, but two meals. The first one was a grilled fish with rice and vegetables, while the second one was a piece of strawberry bread. We were also given two bottles of drinks - a bottle of water and a bottle of tea, with other options still available upon request. Overall, this flight was salvaged by the service aspects of the flight. Had the services been as bad as the product, I wouldn't have given this flight an 8/10. Garuda really should consider balancing its service and its product. I know that they're experiencing a hard time nowadays, but who knows that the act of balancing service and product can save Garuda. This flight was a true representation of the following statement: "A+ grade service with a B- grade product".

✅ Trip Verified | Its been a while since i travelled with Garuda Indonesia. I was disappointed this time around due to my flight schedule been rescheduled 5 times before i called the CS to switch my flight to a more suitable time.