Frontier Airlines

✅ Trip Verified | The flight was cheap but the carry-on bag price was ridiculous almost $70 both ways and then the top it off when I got to my flight my first flight was delayed an hour and a half. Coming back my flight was supposed to leave at 8:45 in the morning and landed at 11:05 with delays they boarded us on two broken planes that to our flight turned into a 10-hour flight. I didn't reach back to Providence until 7:00 p.m. at night. Absolutely horrible they were lying to us as customers it was absolutely terrible everybody on the flight was furious and they had the audacity to give us a $10 food voucher as an inconvenience. I missed work. I missed spending time with my kids and everything because of this mishap which they didn't tell us anything but not one but two broken planes they put us on. First time they said wing defroster was broken and then the second time they told us the radar wasn't working. It was my absolute worst flying experience ever

Not Verified | Our flight was cancelled after having waited 2 hours at Orlando airport going to Philadelphia. They refused to give us a hotel voucher or food voucher. I will never fly Frontier Airlines again.

✅ Trip Verified | My flight was canceled due to mechanical issue fuel leak. We were on the plane for over an hour before the pilot announced that the flight was canceled and another flight would not be available until Monday the 24th. Our luggage could be available for pick up at carousel four. We went to the ticket gate to get information about booking another flight for Monday the 24th of October. Customer service was very rude had no answers after two hours. We laughed and had to get a hotel room at that point we booked our flight online. I have been trying to get somebody from frontier on the phone since October 22 I have yet been able to talk to anybody nobody will answer the phone. I have sent an email trying to find out about a refund. I sent documentation receipts again this was no fault of mine that it was canceled. It was a fuel leak and their customer service and the way they treat their customers is unacceptable.

✅ Trip Verified | St. Louis to Denver. Frontier cancelled this flight at the last minute. Then as passengers got in line for Frontier to help with the process of finding another way home, we were told there were no more Frontier flights and we were on our own. The Frontier employee said don't stand in line because we will not help you. We were forced to book another flight on our own on Delta at a significantly higher price of $1048.60. We were offered absolutely no help at all at the airport. Since no assistance was given by Frontier, we asked for a refund of the difference between the price of the Frontier flight ($139.98) and the cost of the Delta flight ($1048.60). After numerous calls to customer service the request was denied and we were offered nothing.

Not Verified | I would have given 0 star if possible. Worst experience of my life. Flight with a stop, delayed for 3 hours and then got cancelled. We got a rebook with the same Frontier airlines to fly next morning via layover stop, so we had to stay in the airport overnight. The next day, once we reached the intermediate stop/layover(CLE), we were supposed to travel to our final destination(Atlanta) in the evening. Again delayed for 5 hours and then cancelled after we boarded the flight, just before 5 mins to the door close. The reason Frontier Airlines staff told us is, one of the crew members couldn't show up on time. The staff were rude, no concern for customers. Finally, We travelled with a different airline, to reach out destination

Not Verified | Very rude staff. My last time traveling with this airlines. They don’t know how to talk to customers. They need to be retrained. I regret buying a ticket with this company. The most terrible experience so far and for the record I travel at least more than five times per year.

✅ Trip Verified | They waited 30 minutes before our flight to let us know that it was delayed almost two hours, okay it happens, but the staff clearly did not want to be there. She rolled her eyes every time someone asked her anything , and was being very rude while checking bags to make sure they would fit under the seats. She was doing her job but in a very rude manner. The attendant could have been nicer to my autistic son when telling him he needed to buckle. He didn't even know what what going on. My family and I will never take this airline again.

✅ Trip Verified | Was pulled aside in line to check bag size. Bag fit in compartment. Was told I can’t have two bags referring to my tiny purse for my diabetic needles. Lady told me I needed to pay for one bag because there is no reshuffle. Last person on the flight and rudely was told the flight was leaving without me unless I paid $99!! For my emergency medical supply’s, I literally had a panic attack. Worst flight of my life.

✅ Trip Verified | A group of 10+ of us coming back from a wedding had one of the worst flying experiences you can imagine. Our biggest mistake: we entrusted Frontier to safely get us home. After constant 30 min delays due to “cleanup/maintenance” we become aware our flight has been cancelled. Not via the overhead speaker but from various emails that are received by passengers. This is due to not being able to find a pilot despite constantly reassuring us that everything is fine. So we trusted Frontier and waited patiently, although that all changed when they canceled the flight. It became a mad rush of booking new tickets which increased the demand exponentially and forced us to buy new tickets at more than double our original price (also being red eyes). To make matters worse, their customer service was awful. All Frontier did was refund the ticket and wish us good luck. I will never fly Frontier again and I recommend the same to anyone else

✅ Trip Verified | Very rude staff. Poor boarding process unprofessional. Good value but poor everything else. Fly spirit, another budget airline but better customer service.