Frontier Airlines

✅ Trip Verified | My wife and I booked a flight to Little Rock for my best friend’s funeral. We were extremely early. Checked in our bag and waited by the gate for hours. The flight was delayed multiple times which is understandable as things happen. They then switched the gate multiple times and in the miscommunication if there was any communication at all, we missed our flight. Even the information desk and boards could not keep up with the correct information. My wife and I left the airport and have now rented a car to drive 15 plus hours to make it to the funeral tomorrow. Our luggage is in Little Rock and I am told that I can not receive that luggage until after 4pm. The funeral is at 11 am. So we must now either go buy new clothes to look presentable or show up in sweats. You know comfy flying wear. I am appalled by their tactics. No Customer Service to talk to, only through a dang app! They did say that they will refund the flight out but will not refund the flight back. I think it’s the least they could do is comp the flight back as well as we are now out another $800.00 for the rental, gas, sleepless night and now clothes, so I can say goodbye to my best friend. I am not asking a lot of them. Admit you were wrong and make it right! Shame on you Frontier. Do. Better.

Not Verified | This has got to be the worst airline in the world. They were originally cheaper than the others but after you calculate $149 one way per checked bag, $32 for three drinks and one snack, 5 delayed flights including one where we had to go from one side of ATL airport to the other and the absolute rude and callused disregard towards the passengers I will absolutely NEVER fly with these clowns again!! The icing on the cake was, on our return flight, since they "overbooked the flight", if your bag weighed more than 40 pounds, regardless of whether you'd already paid their "overweight" fee online, you would still have to pay an additional $180 or you could choose to ship it via UPS or FEDEX. Nearly every single person in line waiting to drop their bags were faced with the same issue and everyone was furious!

Not Verified |   Once again Frontier cancelled my flight hours before leaving - this has happened more than once. The staff is always awful and the extra charges are ridiculous. Bait and switch garbage company. This airline is absolutely terrible.

✅ Trip Verified | My family was scheduled to take a 5:05 am flight out of Orlando for a nonstop flight to Buffalo. When we arrived, there were no Frontier Airlines staff to assist passengers even though we were told to get there 2 hours early. When they did finally open up the line, there were only 4 people to take baggage even though there were by now hundreds of people in line. By the time we got to the counter, we were told we were too late and that rebooking any flight would cost us $99 per person (we're a family of four) because we were "no shows." Many people were angry and yelling at the staff. Frontier schedules multiple early morning flights but does not invest in the personnel to handle the influx of passengers. I would not recommend Frontier to anyone, but I would especially strongly discourage anyone from taking any early morning flight out of Orlando. We ended up rebooking and flying to another city more than five hours away from home then renting a car. When I complained to Frontier's customer service, they basically said it was our fault for not arriving early enough even though we did. They responded that our experience "does not apply for a refund or credit since the flight was performed without any incident." I'll bet that flight took off with a ton of empty seats. Check out the line photos -- which I took after Frontier staff were already helping people.

✅ Trip Verified | The whole trip was nothing but a disappointment. I missed the event I was flying out for the next day and it was just issue after issue with them. This is just a summary. First flight was delayed by 18 hours. From gate agents to every level of airport Frontier employee they are not customer friendly. You definitely get the feeling that customers are not welcome. The baggage lady employee at DFW at G38 yelled out ‘this is a low cost airline if you want first class service then you better fly with someone else.’ Well I would like to arrive to my planned event on time and in the seat that I paid extra for too. So thanks for the advice I will definitely fly with someone else!

✅ Trip Verified | I last flew with frontier in February and a bunch of people on my flight, including myself, had their seats double booked. I hope no one got bumped from the flight because of their careless disorganization. Then on my return flight I had so many issues and bugs with the app I had a hard time even getting my boarding pass. It kept saying I was seat 0 in section 99. I’ve had continual issues with their website that have been incredibly frustrating. But I’m a loyal customer so I ignored the annoyance and decided I would book them again for my next trip. Back in February I had purchased a discount program through frontier. When I went to book my flight yesterday, It said I had never purchased the program and wanted to charge me full price for the flights. I immediately started looking for a customer service number, I could not find one. I searched through Google, finally found a number, and when you call all it does is say to use their chat service and then hangs up. So I go to their chat service it takes about 30 minutes for someone to even drop into the chat. And then every response I send them it takes at least 10 to 15 minutes to get back to me and they’ll ask me the same questions over and over. They’ll tell me “please wait two minutes while I look that up” and then 10 minutes later, they say it again, it took me over an hour to get it resolved. And I had to keep re-explaining the situation. They kept telling me that I didn’t have a membership and they could enroll me now for a fee. Like hello that’s what I contacted you about! Is everyone being replaced by AI/NPC/Bots or are these actually people? I thought I was going to lose my mind, when finally it was resolved and I could book my flight. The membership fee was $100 and when I was booking the bag fee was $47 each way. So I thought my bill was going to be $100 cheaper, which covers the bags. Unfortunately that is not what happened. When I was able to get my situation resolved, the flight price was increased to $186 more than it was when I initially tried. And then they also increased the bag fee from $47 to $70. So when it was all said and done, I paid more with the membership, than I would have without. Absolutely shady that I was given the run around by customer service and by the time my situation was resolved the rates were adjusted to make sure I didn’t receive a discount at all. That membership was a complete waste of money and going forward I will be taking my business elsewhere. Absolutely disgusted by the shady way they are doing business.

✅ Trip Verified | Was told by Tampa we had to pay and check in our car seat, then the measurements we were given for free personal items were wrong. So they charged my account for checkin baggage, carry on bags and baby items. Was told I had to pay it or we could not fly. On flight home we were delayed over 3 hours, when I went to check-in the car seat they said I did not have to that it was free! When we went to board they pulled a bunch of us for things they did not on our first flights delaying us another 1/2 hour. When we finally arrived there was a plane loading in the spot we were to unload. Then that plane died and had to be unloaded and moved leaving us on the taxi lane for over an hour. Once we were unloaded we were directed to the wrong baggage claim and luckily another passenger somehow stumbled on the correct one and came back and told us. When we get the car seat back they lost a portion of the car seat and said they were not liable for it that it was our responsibility to make sure everything was secure. I turn in a claim and they labeled the charges as 2 check in baggage for my daughter going to OH and not coming back home (which was a lie as the only thing checked was the car seat that was forced to be checked), 2 baby items going to OH and not coming back (not sure what this was as we only had the 2 bags that we were told could be personalitems to carry on free and the child seat), 2 carry on going to OH and coming back. They did refund the 2 baby item charges but refuse to refund the made up checked baggage. I have turned them into my bank as fraudulent charges.

Not Verified | Horrible customer service and even worse ticketing service in Orlando. We were treated so rudely by the baggage check agents in Orlando. They were rude, inconsiderate of any passengers and were more interested in gossiping behind the counter than helping anyone. We were there two hours earlier but almost missed our flight because we had to wait in line TWICE to check our bags. They should have told us we needed to print a bag tag before getting in line. It was awful. Worst experience we have ever had with any airline we have flown with. We couldn’t believe how rude all the staff was. We wouldn’t fly Frontier if they paid us!

Not Verified |   The customer service was horrible. The first woman who helped me was rude and gave a lot of attitude.. But the second lady that helped me was very kind. I was denied access to my flight despite being early- was told the won't check me in because I didn't have any way to do so, and when I asked for a flight move or a refund the denied me that. I had to pay almost double for the next flight.

✅ Trip Verified | I'm deeply dismayed by the shocking treatment we endured from Frontier Airlines in Salt Lake City. In all my years of traveling, I've never encountered such appalling customer service. It all began with a simple inquiry about an excessive additional baggage fee. Instead of a polite explanation, we're met with hostility and disbelief from the staff. To our disbelief, we're pressured into paying an extra $100, falsely led to believe it would secure our place on the flight. This marked the beginning of a nightmare. After making the payment, we're abruptly informed that we're not allowed to board due to our 'persistent questioning' about the fees. This arbitrary decision left us shocked and distressed. Adding insult to injury, Frontier made baseless accusations of aggression and even summoned security to intimidate us. Fortunately, the airport personnel, showing more sense than Frontier, attempted to help mediate. Despite their efforts, we're heartlessly denied boarding without any valid explanation. Desperate for solution, we turned to customer service, hoping for assistance. However, we're met with indifference and apathy. Hours spent in futile online chats yielded nothing but a refusal to refund our money. How can a supposedly reputable airline treat paying customers with such blatant disrespect and dishonesty? Frontier' disregard for basic decency and consumer rights is truly reprehensible. After paying our tickets and luggage, Frontier effectively left us stranded in a city that wasn't our home. We're forced to scramble for funds to book alternative flights. People informed us that this mistreatment was common with Frontier. It's utterly unacceptable to leave paying customers stranded and helpless, especially when it's a recurring problem that the airline refuses to address.