Frontier Airlines

✅ Verified Review | Washington to Colorado Springs. Frontier cancelled my flight without any notification to me - no call, email, or update on their app. When I looked at my boarding pass and confirmation information on the app there was no update to the flight that said it had been cancelled. I drove 2 hours from Richmond, VA to Dulles in DC for my flight at 4:30am and went to the gate only to see that the flight was cancelled. I had to go back to the ticketing desk to talk to a servicing company (no one from the airline was there) and they said they could only refund my ticket or rebook me on a flight on Monday. This is absolutely the worst I have ever been treated by an airline. I missed my nephew's first birthday party because of this horrible airline. And to make matters worse, they make you wait 1+ hours to talk to anyone on the phone to get a refund and make you listen to advertisements about their airline while you wait. They will not refund you for the time or money spent to get to the airport only for your flight to be cancelled out of nowhere.

✅ Verified Review | . I booked a flight with Frontier Airlines. Direct flight from San Diego to Cleveland. 5 days later I received an email that said my reservation was changed, and now included a 12 hour overnight layover. There is no way to refuse this new itinerary besides calling. I have now been on hold for 1.5 hours with no one responding to my call. This is completely unacceptable. I will not be traveling with them again.

✅ Verified Review | My Frontier 6:45 pm flight from Washington to Denver was delayed 1.5 hours due to weather which turned into 6 hours (that's leaving at 1am for a 4 hour flight) because the crew timed out and their personnel management team couldn't find a crew anywhere in DC (with three airports) to get us out any sooner. The people on the ground gave conflicting answers, the people at the help desk couldn't help. We were told we couldn't rebook on a different flight, and then overheard them doing exactly that for other people, but when we got back up to the desk, the alternate flight was full. We were told our luggage wouldn't follow us if we changed flights, then told to contact someone in Denver who said that they would. No interest in taking care of their customers at all.

✅ Verified Review | San Antonio to Las Vegas. I truly did not expect to encounter the rudest flight crew in my life. Aside from the outrageous cost of baggage, rude stewards, 7 times counting the passengers on a 1/2 filled flight, the late arrival because of the multiple counts, I can't think of any reason I would try to fly Frontier Airlines ever again nor will I recommend them. Sorry but that's how it was.

✅ Verified Review | Charlotte to Cleveland. I have heard so many bad reviews about Frontier but was waiting to fly before I made any judgements. We were delayed about 40 minutes, but how can you hold a delay because of severe storms against the airlines. From the time I verified my flight through the help of a associate via phone because my internet was down, to the boarding of the plane, I had nothing but a very good experience. Thank-you Frontier Airline for making the ending of my vacation a lasting memory.

✅ Verified Review | Frontier probably have the lowest fares on the market and you get what you pay for: a seat on a flight, nothing more. No service nor comfort included on this flight from Seattle to Pittsburgh via Denver. Any additional service must be paid for which can double or even triple the base fare. It starts with the carry-on for which they will charge you basically just to use their over-bin space since they won't carry it for you, insane! If you add up a carry-on and two checked luggages (which are in comparison included in all Southwest's fares for instance) and assuming you would pay online upon booking, then expect to pay an additional $105 this summer! and even more if you pay upon check-in and/or at the airport. Would still fly with them again if they offer the lowest fares considering all the services I need.

✅ Verified Review | Columbus to Portland via Denver. Terrible airline. After missing my flight due to car trouble they charged $100 to rebook, ok my fault I get it. After rebooking for the following day I arrived in Denver on time, they had rebooked me with a 9hr layover in Denver, however upon arrival I noticed they had another flight departing to Portland within 1 hour. I confirmed at the gate that the flight was not full and made my way to the service counter where they told me it would be another $100 to rebook again! Instead of simply putting me in an empty seat and potentially selling my seat on the later flight they wanted to charge another rebooking fee. I asked to speak to the superior who told me "that's how it goes here". I and many others will not fly with them again because of the service.

✅ Verified Review | Austin to Philadelphia. I was nervous about flying with Frontier after reading so many horrible reviews but was pleasantly surprised. Frontier made it very clear to me on their website that they charge for bags, seats, and additional drinks. I made sure that even with all the additional charges, that my ticket would be cheaper than the other airlines. If you're going to be flying with additional family members, perhaps you should not fly with Frontier because of all the additional costs. The seats are going to be less comfy and no outlets or TVs on the aircraft. That's how Frontier keeps its tickets cheap. I flew direct from Austin to Philly and back with no delays or issues. The flight attendants and pilots were very accommodating. I did not pay for comfortable seats or sodas to drink on the plane. I would definitely fly with Frontier again for the amazingly cheap prices and efficiency!

✅ Verified Review | Denver to Seattle. The biggest joke of an airline I have ever flown with. If your favorite thing is to get hit with fees at any moment, this is the airline for you! After purchasing our tickets through Expedia we were required to pay for our seats once we reached the ticket counter and were required to pay $45 to carry on one bag each. We had to pay to carry on a piece of luggage that fit the standard size and weight.Do not expect any complimentary drinks, these all start at $2.99. What was also interesting is that in the premium seating, ~$21 per seat, the chairs do not recline. I assume that they do not recline throughout the entire plane.

✅ Verified Review | My return flight from Orlando to San Diego, originaly scheduled at 8.56 pm, was "delayed" already at 3.30pm by 3h 30min, i.e. for 12.30 am the next morning! At 10.30pm the plane was cancelled without any verbal announcement (my son noticed it on a display board). The airline offered no explanation for a reason of their decision. At the counter the rep offered either rebooking for the same flight 21 hours later or a full refund. Without any hesitation I chose the latter, considering four of us (2 children including) would have a slim chance getting on board of the plane most likely already fully booked. This airline seems to be a notorious abuser of timely flights, having hidden and excessive fees (a piece of luggage $70, carry on $35), and equipping its planes with most uncomfortable seats. Too much trouble with little savings to ever consider in the future for me. I will stay away from this carrier.