Frontier Airlines

Another awful experience by this the worst of US carriers. Flew IAH-DEN one way only good part was that the ticket was cheap and flight left on time. Previous flights all delayed by at least an hour. Crew were surly and rude and didn't want to be there. One attendant barked at passengers to not put bags in the overhead unless it was their row (never heard that before). Another yelled at me for keeping my Iphone on during taxiing which is allowed by every other airline now (TSA/FAA have change the rules). Worst part is they charge you for a can of soda ($2) and make a big deal about giving you the whole can!

Flew Frontier for first and last time to Nashville-Phoenix. Connecting flight delayed 45 minutes due to mechanical problem with door. Return trip: Phoenix-Denver flight ok. Flight from Denver to Nashville took off and had to return to Denver (plane landing gear unable to retract). In both situations staff had very poor communication informing passengers of situation. Rudest flight attendants I have experienced. No compensation for inconvenience or lost time due to delays. Frontier is an economy airline I get it. They want to charge you for anything/everything they can. Baggage food and beverages.

Just did a round trip from Salt Lake to Orlando changing in Denver. We had pre chosen seats on Orbitz we arrived and had been separated for our flights what would posses a company to charge for a carry on I paid $20 for a checked bag and then was stiffed for $25 for a carry on. But here is the good part when boarding in Denver from Salt Lake the plane was late so we had to rush to the next and was treated horrible by the flight attendant saying we couldn't come on late and expect a place for our carry on (the one I paid $25 for). No complimentary snacks or beverages.

I booked a flight on Frontier for my parents on Oribz.com. Their whole Frontier Airlines experience was a disaster. The Frontier employees told my parents that because they booked on through a third party that their seat assignments would not be honored. My senior citizen parents were crammed in the last row by the bathrooms and made to feel like it was their fault because of where they bought their tickets. They were not seated together. They were surprised to find out upon check in that carry on bags are not free even though the Frontier website chart says that "Economy" tickets are free. They came to learn that this is only if you book directly through Frontier. Very misleading. They had to pay $50 to take their carry on. The gate attendants were rude. My parents arrived early for their return flight and were made to feel stupid for getting there 2.5 hours early. The gate attendant told them to just sit there and "someone will be around at some point". So tricky baggage fees rude employees and being treated like you in trouble because you bought your ticket off Orbitz all equal one bad experience and the fact that our family will never fly Frontier again.

My wife and daughter flew out the day after Christmas (2013) and arrived 2 hours prior to boarding as recommended. Much to our surprise the line to check baggage was extremely long compared to what the other airlines were experiencing. It was apparent that Frontier was under staffed behind the counters so by the time it was our turn to check in the gate was closed for our flight. They did not have an express check in so we were out of luck as this would have helped. Fortunately a relative gave us her miles for my wife and daughter to fly on Delta and after explaining to the Delta representative what had happened they were given priority check in and they were on a flight 3 hours later to their destination. After numerous phone calls with waits of up to 1 1/2 hours Frontier gave us vouchers for the fight that was missed. We have always had great experiences with Frontier over the years but apparently with all the reorganizations buyouts etc.. have lost the customer service they once had.

Traveled from Trenton NJ to Fort Myers week before Thanksgiving. It was one of the most pleasant flights I've had in a long time. They have a small terminal in Trenton not like dealing with Newark. Check-in staff were nice and security was quick. They have a tiny store in the small waiting area to buy snacks/drinks. Plane was about 30 minutes late but once it got there they had us boarded and doors closed in about 15 minutes. They boarded from the middle to front and middle to back - common sense! Flight crew very pleasant. I didn't like the idea you could only purchase drinks or snacks or TV with a credit or debit card no cash. The plane was very clean restrooms spotless flight quiet and comfortable. In Fort Myers I went to the first baggage claim to find my luggage already on the rack. I spent less than five minutes in Fort Myers airport! Return flight was on time and flight crew was also fun. Boarding was organized: first 4 rows then those who had carry-ons that would fit under the seat. I got on then and everyone with bags for overhead got on quickly with much less stress than the Continental flight I took in May. Return flight the same as the first quiet and on time. I had to pay $25 for my luggage each way but not for carry-on. For me this was a great value: $178 round trip and $50 total for baggage. From the comments above some encounter problems with Frontier but it seems to be mostly on connecting flights. I will definitely give Frontier another try as my experience this time was very good!

Our flight was Kansas City to Denver with a connection in Denver to Las Vegas on Mon Jan 6th. Flight scheduled to leave at 6.30am. Flight delayed 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connecting flight. When we finally arrived in Denver we were told to go to Customer Service to reschedule our connecting flight and waited in excess of 4 hours just to get to the counter. Told that the next flight out would be the next day! Finally we got food vouchers we had been at Frontiers mercy for over 18 hours. After arriving at 3am at Las Vegas airport we had to get our luggage out of impound. From the time of booking to when we flew several changes were made that negatively impacted our trip. We were not notified that because we had an economy ticket purchased through a third-party vendor that our carry-on bag would be $100 per bag to take on the plane along with no food or beverages offered without a charge incurred. The recent addition of fees for everything but use of the bathroom has taken Frontier Airlines to the very bottom of the food chain. Our return flight was no better. We made it on the Las Vegas flight to Denver. When we got to Denver our flight was delayed. Our plane was to leave at 9.13pm. We got food and started back to the terminal and when we got there they wouldn't open the doors to let us on the plane. This was 9.10pm. We were told to go to Customer Service to be rescheduled for another flight. By the time we got down to the Customer Service desk the woman was very rude and said that she couldn't do anything without us paying an additional $100. I paid the money and got a stand-by for 10.12am and a confirmation for a 3pm flight. We spent the next 13 hours sitting at the boarding gate. No where to lay down but on the floor and again our luggage made its way home but we didn't. I will never fly Frontier again.

Over winter break my family enjoyed a wonderful Skiing vacation in Colorado. My boyfriend and I had to leave the trip early. Because of this we paid a shuttle service to get us to the airport early on Sunday morning. When we got to the airport we saw the Frontier flight was delayed 2 hours. No text no call no email to warn us of this inconvenience. When we got to the gate I politely asked the lady what the problem was weather mechanical or just a delay at the other airport. She told me it was mechanical. With that I asked if we could be compensated for our time in the airport with food vouchers. She replied that the delay was not set in stone and therefore would not reward customers. The flight did not leave for another 3 hours and we were not compensated for any food during that time. I was extremely disappointed and plan to never fly Frontier again.

I flew from Orlando to Trenton NJ. Flight delayed twice but did take off finally. When the flight arrived in Trenton the pilot announced that the runway was too icy to land. We circled for 45 minutes more they tried to de ice the runway. No success! The pilot announced we would now land in Wilmington Delaware and a representative would meet us and provide hotel accommodations. They kept us on the runway for almost 90 minutes and we were told that they were making accommodations for everyone with hotels. Finally get into the airport and are told that they have no intention of providing of providing hotel accommodation. We sit for almost 90 minutes and are told they hired a bus to transport people. Too icy to land a plane but they felt is was fine to put people on a bus. Airport was closing and they were not offering any other options. Arrived back at Trenton 3.30 am. I will never fly this airline again and I don't care how cheap it is absolutely awful service.

Kansas City to Denver connection on Mon Jan 6th. Will never book Frontier again. Surprise fees at the gate. Our flight was delayed for 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connections. Passengers were in a line to schedule alternative flights to find 1 agent to assist them. Then told you will need to call their 800 number. No excuse for that kind of customer service.