Frontier Airlines

✅ Trip Verified | Milwaukee to Phoenix. First I will start off by stating the obvious. Hidden fees. I will take responsibility for this due to my own lack of research and assuming there were no carry on fees or seat assignment fees. In return I would like Frontier Airlines to take responsibility for the flight from hell that many of us encountered. There were 3 gate changes and a 5 hour delay including sitting at the gate for over an hour after we were boarded. Nothing was offered to us to make any of us more comfortable. Not even a drink of water. The air quality on the plane was horrible. It was hot, stuffy, and stale. The worst part were the bathrooms. They were filthy. The floors were covered in sticky wet urine that we were forced to step in if we needed to use the restroom. Instead of the flight attendant just standing around staring back at us she could tidy up the restrooms so they are suitable for us. I did pay for a service and do expect my money to count for something other than getting me from point A to point B. I thought possible included in the flight were clean facilities for the passengers and quality air to breathe. I did call customer service asking for some type of compensation other than a $25 voucher to fly with them again and was denied. I will never use that $25 voucher because I don't plan on flying with Frontier again. I expect some sort of standards when I fly and for the airline to take some pride in what they do. Because the flight arrived the next day, I also had to pay for additional parking. Frontier offered nothing. So disappointed in this airline.

✅ Trip Verified | Austin to Las Vegas. Issues with their online booking system (not on my end) caused $400 in extra fees, making it more expensive than a full service airline. When I called to resolve the issue, the only other option given is to cancel with no refund. The extra baggage fees are crazy, and no one ever checked for a receipt to show I had paid. If you want to be sure your children can be next to you, they force you to pay for your seat assignment. My son was seated away from us by himself, even though he was booked with my family and has the same last name. They would only move us together if I paid an additional $60 each seat for my family of 4. The seats have no padding, are seriously uncomfortable, are even closer than normal, and do not lean back at all. Snacks and sodas are additional $5 or more each.

✅ Trip Verified | Austin to Las Vegas. This is my first time using Frontier and it would be my last as well because: long delays, no one takes responsibility, no attempt to get customer satisfaction and no plan for the delay. This airline ruined my vacation. I wouldn't recommend this airline to anyone.

✅ Trip Verified | Milwaukee to Phoenix. They have the worst customer service. The plane was delayed for over 3 hours with mechanical issues. They refused to help people or be clear about what was going on. They didn't give refunds or any compensation even though the delays were their fault. Do not fly this airline.

✅ Trip Verified | Orlando to Minneapolis. So my trip to Minneapolis was not bad, pilot flew the plane great, flight attendant was great. What I didn't like is that I felt there was no professionalism, staff was on their phone chit chatting not paying attention. Anyway this was my first flight on Frontier and it will be the last, they charge you fees for everything, the luggage I could understand but what I don't get is why charge me for seat assignment. Isn't that why i bought my ticket. I was flying with my two younger daughters (8 and 2 year old) and I had to spend an extra $300 round trip and that's only for luggage and seat assignment, so in all I paid $900 for all three of us. I chose them because of how inexpensive their prices were, but I guess you pay for what you get. To top it off, they lost my baggage on a straight flight, that makes no sense what so ever. Anyways Frontier has lost me as a customer and I will pay the extra money for Delta or Jetblue that gives you free luggage, free seat selection, free snacks on board and excellent customer service. They deserve a -1 in my books.

✅ Trip Verified | Denver to Salt Lake City. This was the worst flight I have ever been on. They boarded all passenger's 2.5 hours before we even took off. The flight attendants were terrible, didn't even apologize for the disaster of the delay in take off, the exhaust fumes during the wait caused me one of the worst headaches I have ever had. The one hour flight took three hours and they offered nothing to drink. Never again will I fly this airline.

✅ Trip Verified | My third time with Frontier Airlines. This company is always late by at least an hour. Today (12/25/2017), the Houston to Denver flight was delayed about 1 hr, and another 2 hr 10 min delay for the Denver to SLC flight. I am supposed to be at SLC at around 11.30 pm, but now I am writing this review because my flight does not leave DEN until 12.15 am. The only thing I hope for now is “no more delays” on Christmas. I already received 4 texts regarding flight delays. Another thing I really hate about this company - they charge for seat assignment. If I don’t pick a seat (about $10-$25 per each flight), the company assign any available seat randomly. This is my last flight with Frontier.

Austin to New Orleans. The flight was the cheapest of the other airlines. When it came time to check in online, it wouldn’t allow me the option to check my bags after several attempts. I got to the airport to check my bags and the fee was a whopping $45 for the first bag and $35 for the carryon and they don’t accept cash. The rates would have been slightly cheaper for checking in online, I explained to the clerk that I tried to check in several times online and it wouldn’t let me. She gave me a number to call. I got my boarding pass and I got to the gate and it didn’t have a seat assignment so I had to get out of line and wait to be issued and new boarding pass. So the flight was actually more expensive than the other flights after they charge high rates for your bags. Never flying Frontier again.

✅ Trip Verified | Overall terrible experience from Milwaukee to Salt Lake City via Denver. Our first flight was delayed 3 hours, 1 of which was spent sitting on the plane waiting to take off unable to use the bathroom. Our connecting flight was delayed even longer with terrible communication from the staff for both flights. This experience, on top of their already uncomfortable, cramped seats and numerous hidden fees means they will never again get my business.

✅ Trip Verified | New Orleans to San Antonio. Christmas Day my return flight is 2 hr 53 min delayed. No issues with flight here last week. They can’t fly me out on another airline because they aren’t affiliated with any. The phone customer service people are those outsourced overseas help desk people. They have no stake in customer satisfaction because they aren’t invested in the company. This ticket was half the price of the Southwest Airlines one but you get what you pay for. This was my first and last time I am ever flying this airline. You can’t run a company like this. On the mobile app, no indication or information about flight delay. No customer service at the gate and no display at the gate to let folks know there is a delay or what to do. In flight - They sell you a credit card on the flight. You have to pay for everything, they won’t even bring you water. I paid $25 to upgrade my seat and it was comfortable.