Frontier Airlines

✅ Trip Verified | Orlando to Detroit. In short family 3 vacation booked months in advance bought rip off upgrade everything package. Flight changed upgraded seats did not, customer service booked "wrong seats" for family of three. Mom and I in emergency row, son in front both ways and downgraded on plane after take off, as attendent said could not keep seating arrangement executed by customer service. So on Orlando back to Detroit called again to customer service talked to manager and basically called a liar in regard to downgrade on plan of first leg so changed seats on way back and got money on second leg which was booked same as first leg. I paid for a lot and got very little - do yourself and your family a favor and consider all other options before booking.

✅ Trip Verified | Orlando to Las Vegas, The most pathetic airline I’ve ever flown. My flight was delayed due to frost on the wings during a chilly morning. As we saw all other airlines take off because they were prepared and equipped with defrosters. Huge lack of professionalism and operational readiness. I’m sure we can all agree no one can control Mother Nature but this problem could’ve been fixed if there was a little more thought and effort put into it. Never again will I fly this airline.

✅ Trip Verified | Milwaukee to Las Vegas. The 9:30 Milwaukee flight was delayed an hour and a half which resulted in an arrival in Las Vegas at 3am (Milwaukee time) instead of 1:30am. I understand situations happen and appreciate a delay for safety reasons, so I didn't think much of the delay except I was tired. On the flight home, we departed Las Vegas on time, but when we arrived in Milwaukee early but we sat in the airplane for over an hour because the airline was short ground crew staff. I assumed this couldn't be a coincidence and found out later the flight leaving Milwaukee was also delayed because of not having enough ground crew. This is not acceptable. Frontier is putting their own profit ahead of their customers comfort. My daughter has a friend that works on a ground crew at Mitchell Airport in Milwaukee. Her friend said it is common place for Frontier to have too few people working on the ground crew to keep up with incoming and outgoing flights. The flight was cheap, and the pilot and flight crew were pleasant. To some it is worth the price to get delayed flights and being left on the plane for extended periods of time. It isn't to me.

✅ Trip Verified | Grand Rapids to Orlando. Frontier Airlines has to be the worst airline I have flown with. On my flight into Grand Rapids the flight was delayed 3 hours and only thing we received was a $25 dollar voucher. No complimentary drinks offered. Today on my flight back to Orlando we boarded the plane late. Were supposed to depart at 1:30pm and didn’t begin leaving until 3:00pm . Ridiculous and the communication is horrible, at least let us know what’s going on not let us sit for hours not knowing anything. Overall the worst flight ever and I’d never fly with them again. Never will recommend.

✅ Trip Verified | Minneapolis to Denver. I have flown frontier in the past with no issues. I really had wished that would be the case this time around when making a quick trip to Minneapolis for a New Year's concert. This was far from the case. After loading everyone onto the plane, nearly about to take off at 535 in the morning January first there was a maintenance issue which caused us to be delayed until 10 am, with no notification or updates. We had our flight cancelled around noon, after waiting in limbo. Not only that but the rep working was not trained, technically not even a frontier employee but rather from a third party service and she was incredibly rude. We had an emergency at home and needed to try to get there asap, we were exhausted and frustrated with the service and we had to spend about two hours trying to get rebooked and a hotel voucher. They didn't put us on a flight until two days out,and refused us a second day voucher. Instead of arguing further we cancelled our return flight for a refund and had to rent a car to drive home. I will never fly frontier again due to how we were treated in one of the most stressful situations possible.

✅ Trip Verified | San Francisco to Las Vegas, flight was delayed few hours, I was charged $45.00 for a 10 lb bag which I wasn't notified of and when I tried to speak to manager the staff stepped in for one-unprofessional, and unqualified employee Who presented herself to be the person to speak to as a manager, then she turned out to be a supervisor, who insisted there was no manager. Besides the poor quality of the airline services, the customer service they provide is the worst. Didn't get any sincere apologies or accommodations.

✅ Trip Verified | Flew Frontier Airlines from Tampa to Providence. Worst airline hands down. Thought I should try a “budget” airline and I totally regret it. Flight was delayed 9 hours for maintenance. This sucks but is understandable. Problem was all passengers were given no info as gate agent left as people started or get frustrated. Customer service on phone was out of country and confused. Even going to the extent to say the flight was leaving at 2.17 when it was 2.45. Very disappointing. Also plane was really hot and the seats were uncomfortable.

✅ Trip Verified | Denver to San Francisco. The worst flight I ever travelled. I never experienced paying $45.00 for each carry-on bag, or paying up to $15.00 for seat preferences. They delayed the flight 10 minutes before it’s departure time. We were told that, a flight attendant “called in sick”. Don’t they know it ahead of time? Looks like, there is no policy in place for employee sick call. I will never recommend this airline for any one.

✅ Trip Verified | Phoenix to Des Moines. Delayed, then cancelled. No communication whatsoever. New flight the next day, delayed. Flight coming home, delayed. No one knows what is going on. Very unprofessional. We got vouchers for future flights, but we will never fly on this airline again. I do not recommend flying on this airline unless you want to spend days stranded at an airport not knowing when you’ll get out.

✅ Trip Verified | Milwaukee to Phoenix. First I will start off by stating the obvious. Hidden fees. I will take responsibility for this due to my own lack of research and assuming there were no carry on fees or seat assignment fees. In return I would like Frontier Airlines to take responsibility for the flight from hell that many of us encountered. There were 3 gate changes and a 5 hour delay including sitting at the gate for over an hour after we were boarded. Nothing was offered to us to make any of us more comfortable. Not even a drink of water. The air quality on the plane was horrible. It was hot, stuffy, and stale. The worst part were the bathrooms. They were filthy. The floors were covered in sticky wet urine that we were forced to step in if we needed to use the restroom. Instead of the flight attendant just standing around staring back at us she could tidy up the restrooms so they are suitable for us. I did pay for a service and do expect my money to count for something other than getting me from point A to point B. I thought possible included in the flight were clean facilities for the passengers and quality air to breathe. I did call customer service asking for some type of compensation other than a $25 voucher to fly with them again and was denied. I will never use that $25 voucher because I don't plan on flying with Frontier again. I expect some sort of standards when I fly and for the airline to take some pride in what they do. Because the flight arrived the next day, I also had to pay for additional parking. Frontier offered nothing. So disappointed in this airline.