Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2908 reviews
2/10
3 star Skytrax Rating
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1/10

Frontier Airlines customer review

(United States)

I wish I had read these before booking. We booked our flight through another site so had to pay for bags (the only way we knew about the flight was because of the other site you would think they would be glad for the business) travelled with children could not sit together ended up in middle seats throughout the plane. We arrived at our initial airport on time but the incoming flight was late so we got in late to Denver they let us off the plane to try to make it we ran to the gate to be told (with 10 other passengers) that they released the plane. We were four minutes late apparently that was the one flight that could not be late we were trying to make a reception that night in SLC so had few other options. Customer service was the worst I have experienced in 40+years several different people sat at the counters without acknowledging customers when they did talk to us they were extremely rude acted inconvenienced by customers. We've flown 4 airlines this year this was our first and last for Frontier. Awful not worth the cheap tickets we got nickel and dimed and treated unprofessionally.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I caught a Frontier Airlines flight from San Francisco to Denver CO then from Denver to Cincinnati on Feb 5th 2014. The airfare is reasonable but I was surprised to learn that you cannot choose a seat in advance I was charged $50 for a carryon luggage plus another $25 for a "preferred seat". The agent at the gate later explained to me that I had a "basic" ticket which does not afford passengers with similar benefits than those who book their flights through Frontier AL website. Another surprise is they charge passengers to watch onboard Direct TV ($5.95) plus $1.95/standard beverage such as Pepsi products coffee etc.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

Another awful experience by this the worst of US carriers. Flew IAH-DEN one way only good part was that the ticket was cheap and flight left on time. Previous flights all delayed by at least an hour. Crew were surly and rude and didn't want to be there. One attendant barked at passengers to not put bags in the overhead unless it was their row (never heard that before). Another yelled at me for keeping my Iphone on during taxiing which is allowed by every other airline now (TSA/FAA have change the rules). Worst part is they charge you for a can of soda ($2) and make a big deal about giving you the whole can!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Flew Frontier for first and last time to Nashville-Phoenix. Connecting flight delayed 45 minutes due to mechanical problem with door. Return trip: Phoenix-Denver flight ok. Flight from Denver to Nashville took off and had to return to Denver (plane landing gear unable to retract). In both situations staff had very poor communication informing passengers of situation. Rudest flight attendants I have experienced. No compensation for inconvenience or lost time due to delays. Frontier is an economy airline I get it. They want to charge you for anything/everything they can. Baggage food and beverages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Just did a round trip from Salt Lake to Orlando changing in Denver. We had pre chosen seats on Orbitz we arrived and had been separated for our flights what would posses a company to charge for a carry on I paid $20 for a checked bag and then was stiffed for $25 for a carry on. But here is the good part when boarding in Denver from Salt Lake the plane was late so we had to rush to the next and was treated horrible by the flight attendant saying we couldn't come on late and expect a place for our carry on (the one I paid $25 for). No complimentary snacks or beverages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

I booked a flight on Frontier for my parents on Oribz.com. Their whole Frontier Airlines experience was a disaster. The Frontier employees told my parents that because they booked on through a third party that their seat assignments would not be honored. My senior citizen parents were crammed in the last row by the bathrooms and made to feel like it was their fault because of where they bought their tickets. They were not seated together. They were surprised to find out upon check in that carry on bags are not free even though the Frontier website chart says that "Economy" tickets are free. They came to learn that this is only if you book directly through Frontier. Very misleading. They had to pay $50 to take their carry on. The gate attendants were rude. My parents arrived early for their return flight and were made to feel stupid for getting there 2.5 hours early. The gate attendant told them to just sit there and "someone will be around at some point". So tricky baggage fees rude employees and being treated like you in trouble because you bought your ticket off Orbitz all equal one bad experience and the fact that our family will never fly Frontier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

My wife and daughter flew out the day after Christmas (2013) and arrived 2 hours prior to boarding as recommended. Much to our surprise the line to check baggage was extremely long compared to what the other airlines were experiencing. It was apparent that Frontier was under staffed behind the counters so by the time it was our turn to check in the gate was closed for our flight. They did not have an express check in so we were out of luck as this would have helped. Fortunately a relative gave us her miles for my wife and daughter to fly on Delta and after explaining to the Delta representative what had happened they were given priority check in and they were on a flight 3 hours later to their destination. After numerous phone calls with waits of up to 1 1/2 hours Frontier gave us vouchers for the fight that was missed. We have always had great experiences with Frontier over the years but apparently with all the reorganizations buyouts etc.. have lost the customer service they once had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Frontier Airlines customer review

(United States)

Traveled from Trenton NJ to Fort Myers week before Thanksgiving. It was one of the most pleasant flights I've had in a long time. They have a small terminal in Trenton not like dealing with Newark. Check-in staff were nice and security was quick. They have a tiny store in the small waiting area to buy snacks/drinks. Plane was about 30 minutes late but once it got there they had us boarded and doors closed in about 15 minutes. They boarded from the middle to front and middle to back - common sense! Flight crew very pleasant. I didn't like the idea you could only purchase drinks or snacks or TV with a credit or debit card no cash. The plane was very clean restrooms spotless flight quiet and comfortable. In Fort Myers I went to the first baggage claim to find my luggage already on the rack. I spent less than five minutes in Fort Myers airport! Return flight was on time and flight crew was also fun. Boarding was organized: first 4 rows then those who had carry-ons that would fit under the seat. I got on then and everyone with bags for overhead got on quickly with much less stress than the Continental flight I took in May. Return flight the same as the first quiet and on time. I had to pay $25 for my luggage each way but not for carry-on. For me this was a great value: $178 round trip and $50 total for baggage. From the comments above some encounter problems with Frontier but it seems to be mostly on connecting flights. I will definitely give Frontier another try as my experience this time was very good!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

Our flight was Kansas City to Denver with a connection in Denver to Las Vegas on Mon Jan 6th. Flight scheduled to leave at 6.30am. Flight delayed 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connecting flight. When we finally arrived in Denver we were told to go to Customer Service to reschedule our connecting flight and waited in excess of 4 hours just to get to the counter. Told that the next flight out would be the next day! Finally we got food vouchers we had been at Frontiers mercy for over 18 hours. After arriving at 3am at Las Vegas airport we had to get our luggage out of impound. From the time of booking to when we flew several changes were made that negatively impacted our trip. We were not notified that because we had an economy ticket purchased through a third-party vendor that our carry-on bag would be $100 per bag to take on the plane along with no food or beverages offered without a charge incurred. The recent addition of fees for everything but use of the bathroom has taken Frontier Airlines to the very bottom of the food chain. Our return flight was no better. We made it on the Las Vegas flight to Denver. When we got to Denver our flight was delayed. Our plane was to leave at 9.13pm. We got food and started back to the terminal and when we got there they wouldn't open the doors to let us on the plane. This was 9.10pm. We were told to go to Customer Service to be rescheduled for another flight. By the time we got down to the Customer Service desk the woman was very rude and said that she couldn't do anything without us paying an additional $100. I paid the money and got a stand-by for 10.12am and a confirmation for a 3pm flight. We spent the next 13 hours sitting at the boarding gate. No where to lay down but on the floor and again our luggage made its way home but we didn't. I will never fly Frontier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Over winter break my family enjoyed a wonderful Skiing vacation in Colorado. My boyfriend and I had to leave the trip early. Because of this we paid a shuttle service to get us to the airport early on Sunday morning. When we got to the airport we saw the Frontier flight was delayed 2 hours. No text no call no email to warn us of this inconvenience. When we got to the gate I politely asked the lady what the problem was weather mechanical or just a delay at the other airport. She told me it was mechanical. With that I asked if we could be compensated for our time in the airport with food vouchers. She replied that the delay was not set in stone and therefore would not reward customers. The flight did not leave for another 3 hours and we were not compensated for any food during that time. I was extremely disappointed and plan to never fly Frontier again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no