Frontier Airlines

✅ Verified Review | Orlando to Milwaukee. Frontier charges for everything. I was charged an extra $300 just for my one checked bag, 2 carry ons, and then for my seat selection because I was scared I would be separated from my 10 year old. Then there weren’t any complimentary beverage or snacks, you had to pay $3+ for a soda and chips. Not to mention we couldn’t even get our bags checked until 2 hours exactly from when our flight takes off. With having kids you want to make sure you are at your gate in 2-3 hours of take off so you have that time frame. I will never be flying with them. My $430 ticket turned out to be $850.

✅ Verified Review | Never again. A 3 hour delay which had no explanation. There were a total of 4 delays. Then when you get to the Orlando airport they drop you at the furthest part of the terminal. Had to take a bus and tram (tram is normal) but a bus? Additionally we gate checked a stroller and car seat. Now I’ve flown a lot - and on normal airlines as soon as you get off the plane the gate checked items are there waiting for you to pick them up. Well not on this airline. Practically the entire flight was deplaned before the gate checked items stated to appear. What was the hold up? Again no explanation. You get what you pay for with this airline. Never again

✅ Verified Review | Tampa to Denver. Horrible customer service. They delayed my flight by 1.5 hours, notifying me by text. When I arrived at the new time, they told me the flight departed at the original time. After a 2 hour debate with very rude attendants, Frontier finally arranged another flight the next day with another airline. There were 14 customers (all unrelated) that were standing there at the counter in the same situation. We all received a text indicating the delayed time of departure. Security had to come to the counter because of all the unhappy customers. Frontier employees admitted it was a "glitch" in their system. I had to get a hotel for the night and pay for baggage with the other airline. I filed a dispute on-line with Frontier and they said they would give me a $50 voucher. I would never use this airline again, with the way they treat their customers. All the additional expenses occurred they will not compensate.

✅ Verified Review | Columbus to Orlando. Never again. From the time I made my reservation to boarding, one frustration after another. Change of flight time. Outrageous “extra” fees. And waiting in airport for a delay caused by paperwork not filled out by crew.

✅ Verified Review | West Palm Beach to Long Island. This is our second round trip with this airline and both times we have been late. We are presently waiting for flt 1786 which was suppose to depart at 3:45 pm and now has a departure time of 5:48. Our departure from ISP was also late on October 12th. We will not fly this airline again. What a disappointment.

✅ Verified Review | Pittsburgh to Orlando. This was my first time flying Frontier. I grew up as a pilot's kid and flew all over as a kid. I was happy to see what looked like a new A321 with the latest Frontier livery on the exterior along with the winglets. Online check-in was easy. Had boarding pass in hand. The ticket was around 25 dollars, and I paid another 95 dollars for a carry on and one checked bag. My carry on was a backpack for my laptop/wallet/phone misc items. Because I sat in 1F my book bag had to get stowed in the overhead compartment. I think this is an FAA rule, but for the life of my it makes no sense. Window seat with no emergency door, no one is going to trip over my book bag in an emergency. But not the airline's fault. The interior appeared very new, seats modern. Seat comfort was ok, only a little over 2 hours. Had this been a three hour or longer flight, this could be uncomfortable. Seats are pretty hard, despite how cool they look. I let everyone else board first, pretty much, and stretched out in the terminal for as long as possible. I declined any in flight purchases. Brought my own snacks. People complain about having to pay for bags, carry-on bag restrictions, having to pay for food in flight etc, but the ticket is only 25 bucks, go find somewhere else to complain. After climbing through 10,000 feet they did give me back my book bag. This experience was great. Unfortunately my return leg is with another airline due to my schedule. Flying back on a Sunday and need to be back as early as possible.

✅ Verified Review | On a flight from Atlanta to Orlando on Oct 10 at 8pm, the plane boarded half an hour after the scheduled boarding time, with no update made to waiting passengers. I was refused to allow my check-in bag I paid for to be brought on the plane, though it fit in the overhead compartment, and I was verbatim told by another flight attendant there was "plenty of room" in the compartments after everyone had boarded. I had to take out my large iMac from my bag (forced to check the bag separately) and place my computer in the compartment with no protection. This is not a laptop - this is a large screen expensive desktop. The rude attendant who told me the bag is not coming on the flight even mentioned that she was chatting with another employee that they thought my bag was too big when we were waiting on board. Nothing was said to me during the extra ~30 min we were just sitting for the plane to open. I rode a Spirit flight earlier the same day, with the same exact baggage and had no problems. My four year old had to use the restroom after the plane had taxied to where we were going to take off (I had taken her immediately before boarding, but she is four... she had to go again.) As it looked like we would be sitting for a while and we were seated at the back of the plane, I asked an attendant if my daughter could use the bathroom. He audibly let out a frustrated sigh, agitatedly picked up the phone and exclaimed "We're going to have to stop the plane!" I waved him off, and told him she would wait, in order to avoid holding the plane. My four year old is now crying in the seat, doing everything she could to not wet her pants. Everyone around us could hear how upset she was. The plane continued to sit in the same place long enough that she could have gone to the bathroom at least 3 times. It literally would not have taken that long at all, she is 4 years old, there was absolutely no compassion from this attendant, and I was met with irritation, when I was already in an unfortunate situation I had no control over. I will never fly Frontier again. Every single person I encountered on this flight that worked for Frontier was rude and had no concept of customer service.

✅ Verified Review | San Francisco to Orlando. A terrible attitude by flight attendants and agents and terrible seats! Upon booking the flight, we were told to arrive 3 hours prior to boarding. However, upon arrival, their ticketing desk didn't open until only 2 hours prior. Of course, their bargain-basement concourse had no food/services or available outside the security checkpoints, and no way to check baggage until their window opened. By the time they opened the ticketing 10 mins later than posted and we checked our baggage and waited in the security line, we were running with our 6 year old to make the gate on time. When I mentioned this to the surly attendant scowling at us for "pushing our luck" I was simply told "to get it together." Absolutely outrageous and unprofessional. To make things worse, the only non-stop flight available was an overnight/red eye, and we were more than dismayed to learn upon boarding that none of the seats reclined, unless you had paid additional in advance for the "Stretch Seating" option This should have been made more clear at the point of purchase (on their website.) This was the most uncomfortable flight my family of three has ever endured (and we like to travel.) Even worse, while we were in FL visiting the inlaws, our home neighborhood in Santa Rosa was evacuated due to wildfires. We attempted to alter our return date, since we had only a damaged house to return to and very unhealthy air quality. I would have preferred my daughter and wife to remain in FL with her parents while I went home to deal with our losses. Frontier was incredibly unsympathetic and unwilling to suspend any of their extravagant fees for altering our flight. A doctor's note for a simple illness would suffice, but a national disaster area does not. Heartless unyielding policies are exactly what brings public animosity upon these mega corps. I can understand paying differences in fares, but profiting off a natural disaster by charging "change fees" is absolutely heartless and cruel. In the end, it will be cheaper to keep our flights as scheduled, put my family in a motel room and purchase respiration filters to deal with the poor air, rather than remain safely with the inlaws for a few extra days. I can't wait to give their representative a piece of my mind at the counter tomorrow when we get there.

✅ Verified Review | Bad staff. Bad airline and just horrible. Flight from Atlanta to Las Vegas was delayed 3 times. Was suppose to leave at 8pm but didn’t leave until midnight. Leaving Vegas was worse! Flight was suppose to leave at 11:40 and got delayed twice. They finally got us boarded on the plane at 1:20 in the morning just to tell us the captain was sleepy and didn’t think he would be able to fly. They issued meal vouchers for $10 (mind you, we are at an airport where prices are much more expensive than normal and $10 was nothing). Wasn’t able to get us into a hotel until 4am in the morning and the next available flight they could get us on would be 1pm the next day. Missed work, had to pay extra for parking back home because I had to pay for an extra day. Extra money spent on food when I have food at home, running on only 3 hours of sleep. Pay the extra money and fly with a different airline!

✅ Verified Review | I bought a return flight from Chicago to San Diego about 3 months prior. I was attending a childhood friend's wedding and what should have been a nice weekend ended in such a headache. My returning flight was on a Sunday at 4.50 pm. Once I got to the airport they told me that I had missed my flight, that it was at 6.30 am. Turns out they rescheduled my flight for an early flight and said they could do nothing about it. I was in town for 2 days at a wedding I wasn't checking my email constantly. When I've had changes with other airlines they send me notification texts. Its not like Frontier didn't have my cell number. A 10 hour flight change is not a little inconvenience, its missing a whole day. And here I thought Spirit Airlines was the worst, well Frontier just took that seat. I will pay the extra money I have to pay for another airline and never fly Frontier again. I ended up paying for two one way tickets anyway, so in order to avoid another headache and hours at the airport, I will gladly take my business elsewhere.