Frontier Airlines

✅ Trip Verified | Atlanta to New York. Just a terrible airline. I will never fly frontier again they turned a 2hr trip into 6 hrs had us sitting on the plane at 608am still here at 8am. Next time I'll just pay the money this is a real inconvenience and they not even offering tea or coffee. They made us get off the plane after waiting an hour, now they put us back on the plane been sitting here for an hour.

✅ Trip Verified | Flew Frontier Airlines from Las Vegas to Cleveland. The plane was very dirty! Floor was a mess. Tray table very small and dirty. Back of the seats dirty. Seats very uncomfortable. No leg room. Everything came with an extra charge. To sit together it cost $13 a person. All baggage cost extra. No beverage or snack for 4 hr flight. Awful airline will not fly with them again. Also, broke the handle on luggage beyond repair.

✅ Trip Verified | One way, direct flight on Friday where they managed to lose one of our bags (4 checked bags in PHL at the same time). No baggage counter at the CLT Airport, had to find another airline employee to go into the back to find someone. Would not deliver bag to our hotel (too far, I have never heard an airline state this), didn't matter as it took until Sunday before they ever figured where our bag was and then it took until the following Friday before they returned the bag. Absolutely horrible communications with their baggage department, they do not track any conversations, mistyped the delivery address numerous times, did not deliver the bags as promised and then fault our claim on equipment bought to make it through the weekend. Airline is cheap and poorly managed. Will not fly them again.

✅ Trip Verified | The passengers started to get concerned after waiting an hour without departing. Were hardly informed of what was going on until about 1.5 hours later. Flight attendants were nice but said they didn’t have a clue what was going on and couldn’t answer any questions about anyone’s connecting flight. We were told navigation wouldn’t turn on as it was a mechanical issue. We waited so long the plane had to go through 30 minute deicing a second time. Aircraft got in line only to turn around back to the gate because we ran out of gas and had to refuel. We were delayed on the tarmac for three hours, they wouldn’t let us off. Everyone missed their connecting flight. Not offered any snacks or water. We were then told to get off the plane and wait. Overall it was a 6 hour delay. Waited in line for two hours with only 1 representative working only to be told there’s nothing they can do and no refunds or connecting flights would be given. Called service line while waiting in line and told they wouldn’t refund the Frontier connecting flight ticket as well. Took no responsibility. Also told that if we get on the plane to Denver “all hotels are booked and full” with no connecting flights, so it was basically a huge gamble to go or not. Finally got to Denver told again I won’t make it to Reno for a critical doc appt. and I’m 8 months pregnant. I actually broke down crying and I told them it was unacceptable and eventually they got three of us on another airline that day but we only had 30 min to go get our luggage and go back through TSA. Baggage and our gate were at completely different ends of the airport. TSA line longer than hell. None of us had eaten all day because of Frontier and waiting in line. Again I’m 8 months pregnant running through the airport on no fuel or water. I am very physically fit with this pregnancy but after all the stress and no answers to any questions I became fatigued running through the Denver airport. One lady I was with had GI surgery and they made her run with us. We almost didn’t make it. It was the absolute worst experience I’ve ever been through. I will never fly again, ever, and letting everyone I know not to use this airline. It was appalling. Pay a little extra and make sure you get to your destination. Was offered a $200 voucher which I think is a joke.

✅ Trip Verified | Flew Nashville, TN to Denver, CO. I was pretty leery about my first flight on Frontier, they've got a serious PR issue when you see all the bad reviews online, but I couldn't pass up the great price they had for a trip I wanted to take. Yes, they can a la cart you to death, but you won't get billed for anything that you haven't agreed to, so you can't pick on them for that. You should just spend some time comparing prices to decide whether you will save money by flying on their airline. Anyway, on my flight out of town, we were delayed for 20 minutes and moved to the gate 20 feet away, but we arrived 1 minute early. On my return flight, we were fully loaded and left a couple of minutes early, then arrived about 20 minutes early. Thumbs up! The seating area is a little smaller than the last Southwest flight I flew, but my round trip flight was about $100 cheaper that the most affordable Southwest flight I could find. Also, the seats don't recline and since I'm 6' tall I was definitely wanting to stretch my legs before landing (2.5 hour flight). The flight attendants were cheerful and helpful. And most importantly, the takeoffs, flights & landings were picture perfect. Now, am I a committed devotee of Frontier after my flight? No, it's definitely a discount airline that will probably cost more than nicer flights if you have a lot of luggage, but I'm not afraid of them anymore. I'll still check Delta & Southwest first, but I tend to fly so that I can get someplace quickly & safely. They did that.

✅ Trip Verified | Flew Frontier Airlines from Miami to Trenton. Horrible airline that I will never fly with again. Firstly they ripped my luggage on the way to Miami and on our way back to Trenton the flight was delayed for almost 2 hours due to the crew not being on time. Don't be fooled by the cheap tickets, I would rather pay a few hundred dollars more for a different airline rather than take this airline again.

✅ Trip Verified | Terrible. This is the cheapest airline I’ve ever flown with and they want to charge you for everything and at an outrageous price! To check in one bag with Frontier was $45. We paid $90 for two bags. Delta only charges $25, plus most other flight companies as well. The flight attendants were very kind, but come on, it’s 2018. We know you can afford to give everyone a free drink and some crackers and no charge for it. I’ve never been on an airline where they charged for all items and was actually in shock. Lastly, the seats do not adjust at all. You want to lean back a little and take a nap? Not going to happen! I actually fell asleep sitting up and my head landed on the shoulder of the man sitting next to me so my fiancé had to move my head onto his shoulder. The seats were hard and covered by plastic/leather material and not cloth so that just added to the uncomfortable part, also made me cold! Frontier is an airline I will never fly on again. Our flight out to Mexico was with Delta and it went perfectly. Direct flight, enjoyed a coffee, leaned back to take a quick nap on a comfortable seat, and the stewards were very kind as well. I will definitely make sure Expedia doesn’t sign us up for different flight companies next trip!

✅ Trip Verified | Philadelphia to San Juan. The best service ever for my wife, my service dog and myself. Lovely employees and with a great sense of excellent service experience. We flew on December 17 from San Juan to Phily, on flight 91041 and was one of the best experience with an airline. And back from Phily to San Juan on January 4, on flight 91042, was the same great experience. Also, the aircraft was clean and the attentions of the crew was outstanding. The treatment to my service dog was super excellent. Thank you Frontier you made our trip a magical one.

✅ Trip Verified | Flew Frontier airlines from Ontario (California) to Detroit via Denver on the 15th of December, right in the heat of the Christmas rush. Tickets were cheap, with two one way tickets running us about $200 total. Baggage is a little expensive, around $35 for carry ons and checked, but backpacks count as personal items and are free to carry on. I arranged to bring my emotional support animal and they were amazing about it. After emailing them verification they got back to me within 2 days and updated my account to show accommodations. No issues at all at the airport or on the plane. I do have to say you get what you pay for in some aspects though. We had a 5 hour layover in Denver, there isn't free food or drinks on the plane ($2 per cash only), and the ticket counter before security only opened up 1.5 hours before our 11am flight. But if all that's okay you'll be happy here and save a lot of money flying with them!

✅ Trip Verified | One of the worst flights I've ever been on, when the flight landed we didn't even have a lane open for the flight, we had to wait 10 mins before getting out which was very unprofessional. Then as we get out I find out my flight is delayed. A couple of hours later and I'm tired but couldn't sleep in case I missed my flight. As we landed in Denver, the same thing happened and we had to wait again for a lane to open for our plane again! I don't understand how that happens twice in a row but Frontier is very unprofessional, this isnt the first time this has happened to me with Frontier. I would not recommend Frontier to any of my friends or family, sometimes people have places to be for jobs and work, and delaying the flight could cost them their job not to mention the bad service.