Frontier Airlines

✅ Trip Verified | First and last time I will fly Frontier. I hesitantly booked a Frontier flight because it had an early, direct flight into Denver (was trying to get in as early as possible). 4 hrs before the flight early in the am I get a delay notification of 4 hrs (how are you planning on failure that far out? As soon as I get to the airport, another 2 hr delay. If you need to be somewhere on time, don’t use Frontier

✅ Trip Verified | Jacksonville to Chicago. Flight was delayed, left and came back and waited in line for 10-15 minutes at the check in counter. Was charged $90 dollars to check two bags, then they told us we could not board because it was under 45 minutes (42) till flight left and per TSA they cant accommodate us less than 45 minutes before flight. We had a family event to get home for and they would not budge. We went to Southwest and they were sympathetic and got us home but 5.5 hours later and we missed the event. Come to find out after checking with TSA, the requirement is only 30 minutes therefore we had plenty of time and were misled by the check in staff including the manager. I have disputed the baggage charge with my credit card and they will not refund the ticket price for my wife and I but gave us a credit toward future flights. Does not make any difference as we will never fly with them again. I thought when I got home and called their customer service that we would have gotten a refund but seems this type of customer service is rooted in the company.

Not Verified | Salt Lake City to New Orleans via Denver. Not only was the flight itself cramped and uncomfortable with no free drinks or snacks, but the bag check at the New Orleans airport was unattended for over half an hour. A huge line formed but still no one came to work the desk. If the airline is going to not only charge for checked bags but also overhead carry ons, at least provide basic services in a timely manner. Not worth a slightly lower price vastly inferior service.

✅ Trip Verified | Salt Lake City to Atlanta return flight from SLC to ATL delayed several times and finally cancelled on a Friday night 6/1/2018. No reason given for the cancellation. Next possible flight on Frontier to Atlanta was Monday 6/4. Only ticket available to get me home at a reasonable time was Southwest for $$357.80.and that would get me home 24 hours late. I booked this flight based on Frontier telling me there would be a $400 maximum allowance for my inconvenience. Today, June 5 I get notice of a $170.80 credit from Frontier. I call the customer service line and find out that I will only get the $170.80 because "I requested a refund". I did not request a refund. My focus was on getting home and deal with the expense later. The last time I flew Frontier, I swore never again, but the fare lured me in. This is it for me - never, never again. I will drive before I will ever get on a Frontier flight again. Everything about this entire trip was horrible.

✅ Trip Verified | Orlando to Milwaukee. The staff was rude, unprofessional and badly dressed and staff representation of Frontier Airline was disgusting. The seats of the A321 were like sitting on bricks. There was no internet, no entertainment of any kind. You have to pay for everything including your carry-on baggage.

✅ Trip Verified | Every single time I fly with Frontier we are delayed. It is the worst airline in trying to get somewhere on time! They have good prices some of the time. But I have 2 kids under 3, Being delayed over 3 hours when we got here 2 hours before our flight is no good! They did this to us on our way to our destination as well as going back home. I have no other words than do not fly them! Pay the extra money knowing you'll get to where you need to go on time! This was my last time flying with Frontier. They have lost myself, my family and friends as a customer. Very disappointed.

✅ Trip Verified | Birmingham to Orlando. This was my first time using Frontier. Our flight was delayed twice and then cancelled which is a headache, but not a big deal since we were flying out of the city that we live in. However, the way it was handled was awful. When they cancelled the flight there was no information (text or email) sent out about the cancellation until after they already announced what they were going to do to fix it. When they announced over the intercom the flight was cancelled, they said that they would pay for another flight out from another airline. However, they waited so long to tell us, there were no other flights out. They said we could cancel the flight and get a refund. However, its $25 charge when canceling over the phone and we have been waiting for an hour and 30 mins to get a refund. I don't mind waiting, but they have announced 6 times what they are going to do and have yet to help one person at the counter. I will not be using this airline again and was very disappointed in how things were handled.

❌ Not Verified | Philadelphia to Miami. They are a kingdom of their own. They “bark” at customers rather than provide assistance. Did nothing to accommodate those traveling together. There was no organization whatsoever when checking in, signs for destination were chest high - obviously Frontier is unaware of technology like screens that are suspended from the ceiling that are visible to all. Paying for snacks and drinks. After the inconvenience of a delayed flight where Frontier repeatedly announced we would be boarding momentarily versus the text we received stating our flight was delayed an hour. Frontiers primary concern was to solicit their MasterCard - No Thanks!

❌ Not Verified | Over 10 hour delay. I saw terrible reviews and ignored them. I am writing this as I am buying a $350 flight to get me from Houston to Denver 11 hours later than originally planned. I was scheduled to fly Frontier from Houston (IAH) at 5:11am. I received an email moments ago (4 hours before departure) completely cancelling my flight!! The careless email seems like they do it all the time, they just promised travel vouchers from their airline, as if I want to be stuck in the airport waiting on a flight to leave again. If Frontier is the only airline available to fly, rent a car and drive. I will never fly with them again this has been an extreme inconvenience and I am worried I will not even receive the refund that they claim they will issue.

✅ Trip Verified | Minneapolis to Austin. Terrible! I was not notified my flight was canceled. After I got through security I checked my flight info via Google, I saw it was canceled. I went to the gate and found out the plane was still in Austin and couldn't fly since it was damaged - "something hit it." The agent said they could get me another flight on Sunday - today is Friday! So I had to scramble and pay $463 for an American Airlines flight instead. Terrible.