Frontier Airlines

✅ Trip Verified | Flight was delayed,but airline did not update airport boards, provide email or text notification, or gate announcement, until after the flight was scheduled to depart. New departure time was 3.5 hours later and gate attendant admitted that they knew this a hour in advance. So they trap hundreds of passengers inside an expensive terminal for 3 hours plus. No apologies. Terrible customer service.

✅ Trip Verified | Grand Rapids to Seattle. This is the first and absolute last time I would ever use this airline. It is truly amazing they are still running with all of the money they must lose through providing vouchers. 3 out of our 3 flights had delays or some other issue, then at the last destination our baggage was lost. They do not provide any sort of tracking for your baggage and also are unable to provide you with any solid information about where it is until they speak with another agent. I have dealt with poor airlines before and I understand you usually get what you pay for, but you don’t even get that with Frontier. Customer service agents were edgy and rude, treating us like we inconvenienced them. It was just unacceptable to see people treat their customers that way when they were just trying to figure out a plan. I am not someone to write reviews, but this was truly a shocking experience that this airline is still functioning this way. Also I wanted to share in hopes that someone who has never used this airline and is considering it due to the lower cost, I highly recommend you do not unless you have flexible travel dates and no checked bags. I absolutely understand things go wrong during travel but I was just so put off by the treatment of customers.

✅ Trip Verified | Denver to Chicago. Worst airline I've ever flown with. We were lied to all day about why our flight was delayed. After leaving an hour late they spent 30 minutes harassing us about their awful credit card. We landed and were not let off the plane. They told us we would land around 3pm, then they flew around in for an extra hour with out informing us what was going on. Once we landed they told us we would sit for an extra 15 minutes becaise they forgot to move a plane from our gate. Worst experience ever.

✅ Trip Verified | Minneapolis to Austin. My husband was set to fly from MSP and arrive in AUS around 1pm on Friday, June 1. They canceled his flight that morning with no explanation. Then when asked they said it was "environmental damage". I sat on the phone with Frontier customer service for 70 minutes. They could not explain what environmental damage was nor would they put him on another airline at their expense. The best they could do was offer a flight to arrive on Saturday (the following day) at 4pm. Unacceptable! He needed to be in Austin Friday night at the latest. So we ended up having to pay over 3x the cost to book on a different airline that day. They totally screwed us over and in trying to save money we ended up paying almost $500 to get him to and from AUS just for the weekend. Never again Frontier. (Management was supposedly going to call me but they never did. Worst service ever.) I wish I could give Frontier a 0/10.

✅ Trip Verified | I flew from Pensacola to Denver yesterday 6/6 and we were hit by lightning on the way down to layover, Chicago. I understand there were mechanical issues, but you should not hold families at airports for 5 hours. No voucher for food, no hotel vouchers and no available flights for 3 days. I had to spend over $1800 to get my family home. Horrible customer service. I will no longer use their service.

✅ Trip Verified | Austin to Minneapolis. Most airlines will let you cancel your flight within 24 hours of purchase. My ticket was $155. They tried to charge me $99 to cancel. Then give me $56 I’m flight credit. My fault for booking them. I would avoid at all costs.

✅ Trip Verified | Portland to Denver. Absolutely terrible. My flight was scheduled for 12:50am, but got delayed until 3:30am with no explanation. Then at the airport, myself and several others were sitting at a gate waiting for our flight, when a woman came and told us that there had been a gate change and we were sitting at the wrong gate. The ticketing agents did not announce the gate change until after we reached the correct gate. Then our plane arrived late. I then had a connecting flight from Denver to Salt Lake City. That flight also arrived late with no explanation. Honestly don’t know how this airline is still operating, it’s absolutely terrible!

Not Verified | Washington DC to Salt Lake City. This is the worst airlines I have ever been on. Check in lines were so long because there was never any representatives available to help myself and others. Had my baggage lost by their crew, had to go the following day to pick up my luggage and they had me wait 4 hours. The reps were mediocre and understaffed. If they actually had reps available and if they were better trained, this airline would be alright, but until than this airline is horrible! I do not recommend this airline.

✅ Trip Verified | First and last time with Frontier Airlines. Over an hour delay, boarded and then sat on the plane for two hours to be told the mechanical issues could not be resolved and the flight was cancelled. Follow up customer service was absolutely horrible, the staff did not show a shred of compassion or any degree of descancey. Their phone support is definitely designed to make you want to hang up. This has been the absolute worst experience. The executive leadership and all staff should be ashamed of themselves. Moral of the story here is, you get what you pay for. If you relying on getting to your destination on time, this is not the airline for you. Never again.

Not Verified | Colorado Springs to Las Vegas. This is the 4th time I have flown Frontier and every single time it has been delayed. I understand things happen but 4/4 times I’ve flown with them there has been some sort of issue and the flight had been delayed at least an hour. Not only are the delays infuriating but they charge you for everything! Checked bags, carry on’s, drinks and snacks. You have lost a customer Frontier. Fix your issues.