Frontier Airlines

Not Verified | Flew Frontier Airlines from Salt Lake City to Grand Rapids, Michigan. Rude. Boarded 35 mins late. Get on the plane, sit there 40 mins. Then they make us check a bag below when this very bag has been on 8 of their flights in the last 6 months. Further, they measured my bag and said it was fine size for a carry on. Then, they make the entire plane deboard. Now we are 1.5 hours late and waiting. This is unreal. The staff are so rude. They make you pay for a soda, after all the add ons you've paid double the ticket cost. They lost my business today. On the way to my moms funeral. Nice!

✅ Trip Verified | San Jose to Austin. Flight was delayed over 5 hours. I was not notified. Multiple delays and still have not received any updates from frontier. Sent a facebook message and they said they are sorry lol!

✅ Trip Verified | The first part of my trip was pretty smooth. Left an hour late from Denver which was my connecting flight location. No biggie since i was told it was for routine maintenance inspection. My flight home was a nightmare. Scheduled to leave at 11:15am to Denver then delayed 2 hrs, then another 2 hours, the next another 2 1/2 hrs final departure at 545pm. However during the first notifications of delays there was no one at the gate desk to provide food vouchers as indicated in the emails. Hours after our plane was to leave they showed up. I will give them credit that they were nice but not very knowledgeable. My flight from Denver to DFW was also delayed 3 hrs and that when I decided I wasn’t going to sit in an airport for 15 hrs and arrive home at 3am on a Monday morning. After waiting in line for an hour and half spoke to the gate agent who didn’t know my Denver flight had also been delayed and basically told her what I wanted and which flights for the next day (I didn’t my own research). She made that happen even tho one fligt showed booked. FYI my flight the following day was also delayed 35 min leaving salt lake. No compensation at all. I will never fly Frontier airlines again.

Not Verified | Cincinnati to Raleigh. Got to the airport 2 hours before flight for a 1:25pm flight. Got to the gate 1 hour prior to flight. Gate said flight was delayed. Checked Frontier app, app confirmed delayed and said 2:53pm right next that. Left gate to get some food and looked around the shop right next to the gate. Got back to the gate at 1:25 pm and the gate was empty and the airplane was backing up. Contact customer service immediately about my baggage that was on the flight. They told me that they would have it sent back to Cincinnati the following day. Even called and confirmed that the bag was on the flight. Went to pick up the bag at Cincinnati and they said they never received it. Now it’s been nearly a week and my bag is still missing. They can’t even get a hold of the airports Frontier baggage people to find out if it’s in Cincinnati or Raleigh.

✅ Trip Verified | Terrible experience all the way around. Frontier Airlines are so dishonest. The seats are terrible and crowded, staff beyond rude. The cost of flight tickets doubled by the time I paid for carry on baggage (yes you have to pay to carry on anything), paid to sit next to my young children. Ridiculous. We were stuck sitting on the runway for hours, wouldn't let us off the plane, it was so awful. We lost an entire day of vacation, no compensation whatsoever. I will never fly Frontier again, and would tell anyone I know to do the same.

✅ Trip Verified | I booked a ticket for October from Colorado Springs to San Diego. 3 weeks later I received an email saying my itinerary changed. I needed to rebook because Frontier stopped this service. My ticket was non and void. Now I have to go through Denver. Thank you frontier for the inconvenience of not servicing all the customers in Colorado springs. I was given a voucher for 100.00 that needs to be booked in 90 days. WOW! What happened to booking in a year With a voucher? Our city is big enough to support the service but this inconvenience is it really worth ticking off Colorado springs?

✅ Trip Verified | Las Vegas to Raleigh Durham. Very disappointed with the airline from the start. Departing flight was delayed and they gave me a $25 voucher to “make up” for it. Flight back home was cancelled! At first it kept getting delayed (twice) and then I received notification that it was cancelled and had to wait until the next day. They gave me a $200 voucher for that. Please be wary of scheduling this airline for your travels.

✅ Trip Verified | Philadelphia to Phoenix. The worst airline and customer service ever. I bought my ticket since January for two people and it's suppose to be nonstop but they changed in the last minute to connect with Cincinnati. Because of connecting in short hours we get there on time but they board everyone early and close the door however the plane is still there. No one is willing to helping us in or rebook the flight. So me and my husband have to spend extra $1782 to go to phoenix because of their irresponsible service.

Not Verified | I live 4 hours away from Denver and arrived at the airport 3.5 hours before the flight was to leave. During check-in I was informed that the flight has been delayed 50 minutes, Okay. We went through security and stopped at the gate indicated. His flight was delayed again by two hours and then the flight was cancelled. We had to stand in line at the gate podium to receive food vouchers for Breakfast and Dinner for the following day, because the flight was rescheduled for 24 hours after the original flight. Once we received the voucher we were told to go to the information desk to receive our hotel voucher if we did not live in the area. After waiting in line I was told since I lived in the same state, I would not be receiving a voucher. I ended up purchasing a hotel room with my own money so I didn't have to drive eight hours to make sure my son caught his flight. The next morning I looked at the Departing flight for Denver and there were none to Tampa for Frontier. Throughout that day we had multiple gate changes, but the big kicker was that there were four flights that were suppose to be going out of the last gate at the same time. They did not change any of the visual aids so people thought that the either Boise or Bismark were leaving out of the gate. Since no one knew what was going on they ended up standing in line at the podium. Since I had an unaccompanied minor I am required to let the gate attendant know. I stood in line and when I was next up the attendant just left the podium and began doing pre-boarding tasks with a line still at the podium. When I saw two other unaccompanied minor being led onto the plane I ran to the gate to let him know that my kid also was one. He got angry at me because I didn't inform him earlier. I have had rude gate attendants every time I have flown with Frontier and I will not fly with them again.

✅ Trip Verified | Flight was delayed,but airline did not update airport boards, provide email or text notification, or gate announcement, until after the flight was scheduled to depart. New departure time was 3.5 hours later and gate attendant admitted that they knew this a hour in advance. So they trap hundreds of passengers inside an expensive terminal for 3 hours plus. No apologies. Terrible customer service.