Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"airline is horrible"

(United States)

Trip Verified | New Orleans to Raleigh Durham. This airline is horrible. Online it said my bag to check would be between $20 /25. When I got to the airport it was $45. Online it ended up being $38 (one way). The chairs were not comfortable at all and there was no room at all and I'm 5'7. I could imagine if my 6'4 boyfriend was with me. The plane looked outdated and needed major upgrades. All beverages and snacks had a fee. Even water. And the icing on the cake is when I had to wait almost an hour for my luggage when I got home because they said they were understaffed! I paid just a little less than American and delta but next time I will definitely pay an extra 150-200 for a better airline. Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Raleigh Durham
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"doesn't take care of customers"

(United States)

Not Verified | Little Rock to Salt Lake City. I planned to visit my boyfriend in Salt Lake City a month ahead of time and bought my ticket from Frontier Airlines, if I had known at the time all the trouble I would have to go through I would have went with another airline. The first problem I had was on the way out to Salt Lake City, it was a delay of 3 hours in the Denver airport. This was an inconvenience, however not the end of the world. The night before my flight back to Little Rock I received an email that said my flight was cancelled and it only gave me two options, to either get a refund on the unused part of my ticket plus travel miles with Frontier (obviously I don't want to fly with Frontier ever again) or to get a refund of up to $400 if I bought a ticket with another airline plus more travel miles with Frontier. The original round-trip ticket was only $375 and I would have only gotten half of that back. So in more simple terms I was being screwed out of money since their company policy is not to pay you back in full the cost of the new ticket. The night before my flight there is no way I could have found a ticket with another airline cheaper than $400. I ended up paying $600 for my one-way ticket back home since it was so last minute. I would think with any respectable airline there would have been another option (or a full refund for the new ticket in previous options would have sufficed), to offer another flight free of charge. Frontier Airlines clearly doesn't strive to serve customers to the customer's satisfaction. They left me stranded in a city hours from my home without even the option of giving me a full refund on the new ticket I had to buy because they cancelled my flight the night before. It is very disappointing that Frontier doesn't take care of its customers and works with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLittle Rock to Salt Lake City
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"by far the worst airline"

(United States)

Not Verified | Houston to Denver. Standing in line to check bags in and there is no one else in lane. This is at 4.15am. I walk up to check bags in and there are three people behind the counter just talking. So I approach the counter and the staff member rudely tells me, "well since you are already here I guess I can help you." My daugher then says, "she was a little rude." Yep Frontier Airlines at its best. This is by far the worst airline! If you can avoid flying them please do.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will not fly Frontier again"

(United States)

Trip Verified | Raleigh Durham to Las Vegas. Today is my 2nd time flying and to say I'm highly disappointed in my experience thus far is an understatement. As I was sitting and enjoying an over priced ham and cheese sandwich email #1 comes in. Our 9:25pm flight was delayed until 11:25. Okay cool. 30 minutes later another email that our flight has been delayed again and will now arrive at 1am. So I'm paying for a room that I cannot stay in - money wasted, uncomfortable and tired. Next comes the announcement regarding mechanical issues and the flight crew needing to be changed and we will try to have everyone boarded by 1:30am. $400 plane ticket. Wheres the manager? Do I get a portion of the cost returned? Some credits to fly another airline? Safety is of upmost importance and with that in mind, I will not fly Frontier again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRaleigh Durham to Las Vegas
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst airline I have ever used"

(United States)

Trip Verified | Worst airline I have ever used. I have traveled throughout Asia and Africa, and this was by far the worst airline I’ve ever used. The hidden fees add up to the price of any other major airline. You are better off with any other option than this one. Our flight was canceled 4 hours before departure to Cancun and on the way back it was massively delayed. Then their system broke down and everyone waited 1 hour to check in. No free snacks offered. No free entertainment. We were offered a credit for Frontier but I honestly will never use this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"communication is key"

(United States)

Trip Verified | Frontier customer service isn’t great, we had a 3 hour lay over, no information was given. We planned a trip to Orlando for a vacation with family, we had plans and we missed out on the activities that we paid for. The person on the intercom you could barely understand what he was saying, we asked to speak to manager and was told the manager was busy, then police came because there was so many people in the waiting area. It’s sad my first and last time flying Frontier and they have the nerve to charge for snacks and pop, we should have been given something for the inconvenience. Now I’m trying to return home and my gate was changed, I was not notified once again while we were in the waiting room and all you see is delayed flights. I hope I make it home today as plan I understand things happen but communication is key!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Orlando
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a travelers worst nightmare"

(United States)

Not Verified | Purchased round trip tickets for 90 yr old disabled vet, 11 yr old and two adults. We departed from San Antonio to Las Vegas, our return flight was a travelers worst nightmare. Two emails were received regarding delayed departure, got to the airport and we were informed that our flight was canceled! Frontier refused to provide us with any assistance. Such as, access to a wheelchair and certainly no help getting a return flight. We were told to "use the white courtesy phone to arrange for another flight with another airline." Do not use Frontier. They're not there to help you, they're all about taking your money and leaving you stranded.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to San Antonio
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"pleasantly surprised"

(United States)

Trip Verified | Islip to Myrtle Beach. Was very nervous/skeptical to fly Frontier given the reviews I have read. I was pleasantly surprised with how smooth the trip actually went. Slight delays coming and going, but nothing that I would say is abnormal. The one negative is that you have to pay extra for everything (bags, snacks, drinks, etc) and there was no in plane entertainment. Other than those factors, the flight was great.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIslip to Myrtle Beach
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Horrible experience"

(United States)

Trip Verified | Cleveland to Denver. Horrible experience, they cancelled our flight at the last minute because of "crew availability" which cost us a lot of money since we had to find a same day flight. We spent over 2 hours on the phone with them trying to get us on another flight, worst experience I have ever had with an airline. Will not ever be flying with Frontier Airlines again no matter how much cheaper it is at the time because you will pay for it later.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCleveland to Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cost me a huge amount of money"

(United Kingdom)

Trip Verified | Seattle to Grand Rapids via Denver. Absolutely abysmal. First and last time I’ve will be flying with them. I needed to get to a wedding in Grand Rapids and they cancelled the flight last minute. The options they gave me would only cost me more money and their representatives were unbelievably unhelpful. They have ruined a very important day for me and cost me a huge amount of money. They should be ashamed of themselves.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Grand Rapids via Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no