"charge you for everything"
Carla Johnson (United States)
Not Verified | New York to Atlanta. This was my first time taking Frontier. I will never take it again. They charge you for everything is a sip of water. It's so uncomfortable and the stewardess was rude. There is no communication between the pilot and the customers. We were taxing for about 25 minutes and the pilot didn't say anything. It's hot and the seats were uncomfortable. I wanted to leave a 0 for overall rating, but it wouldn't allow me too.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | New York to Atlanta |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unbelievably poor service"
C Teale (United States)
✅ Trip Verified | Tampa to Chicago. My flight home was cancelled due to mechanical issue with engines. It happens. No problem. But, they absolutely cut bait on us once the flight was cancelled. They offered links for other flights that they’d reimburse for up to $500 total. But all the flights they linked to were sold out or were $1700. They gave us a number to call if we needed further assistance. I called, and was placed on hold 4 times for about 30-40 min each time over the span of 2.5 hours. They were uninterested in helping me find a way home after they cancelled my flight. They simply came out, handed everyone a piece of paper with two useless options and the phone number is sit on hold on and told us we were on our own. It’s that unbelievably poor service that this poor review is for. Don’t blame the employees. It’s their management. Employees are just the ones in front of the firing squad.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tampa to Chicago |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"didn't care one iota"
C Lewis (United States)
✅ Trip Verified | Sacramento to Las Vegas. I've never experienced a situation as bad as this with any airline in all the years I've been traveling. Our flight was delayed because the pilot did not feel comfortable landing in snow which was apparently coming down in Las Vegas? I verified that at the time it was supposedly snowing, it was actually raining. The gate agent was the rudest woman that many passengers said they'd ever encountered. She told us the flight might not leave, and the soonest flight we could get after today (Sunday) was Wednesday, so we could get a refund right away. Well, as we got to the ticket agent to get the refund, we learned the flight left with our luggage. They didn't care one iota, too bad, too sad. Lies, delays, rudeness, and then the agents started whispering, gossiping and laughing at us to our faces. The worst ever! Don't fly Frontier!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Sacramento to Las Vegas |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Deplorable service"
Derek Smith (United States)
Not Verified | Denver to Orlando. Deplorable service! Flight departure was delayed over three hours due to a door issue. The desk attendants were far less than courteous. The "compensation" for the delay was a meal venture to McDonalds in the airport that was closed. Ridiculous at best. Dont waste your time and more importantly your money with Frontier.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Denver to Orlando |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Don’t get lured in by the price"
P Cooper (United States)
✅ Trip Verified | Cleveland to Tampa. After a four hour delay, our flight was cancelled! Losing a full day of vacation! Now waiting hours for our luggage to be returned to us so we can spend more money renting a hotel room to try to fly tomorrow. I won’t be flying Frontier Airlines again despite the $100 voucher. Staff were not friendly about the changes or forthcoming with information. Don’t get lured in by the price. It’s not worth it!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Cleveland to Tampa |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was changed again"
S Varlanne (United States)
✅ Trip Verified | Denver to Las Vegas. I received an email stating my flight was delayed by 30 mins. I didn’t make my flight because I arrived to at the gate at 7.35pm. The flight was changed again back to its original time at 737 and was not delayed to depart at 807pm which I had received an email for.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denver to Las Vegas |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"It can't get any better!"
Angelo De Souza (Canada)
✅ Trip Verified | Our flights to and from Orlando and Buffalo were great! I was initially put off by all the negative reviews about Frontier, to the contrary! Here's a summary - 1) Check-in staff at Buffalo and Orlando - Polite and efficient! No long waiting times in queues! 2) Flight attendants - Smiling, friendly and helpful! 3) Seats (this was a big one for me, I'm 6'3" tall) - cosy and comfortable. No idea why there are so many whiners out there! Had a family seated next to us with an infant strapped to his chest, never once did he cry! 4) Take-off from Buffalo (delayed by 35 mins). The captain made it a point to apologize (over the intercom) and informed that he would try to get us to Orlando on time! And he did! Obviously using extra gas in the process but he had a plane full of happy passengers! 5) Take-off from Orlando (on time!). Reached Buffalo 35 mins ahead of scheduled arrival. 6) This is the best so-called "discount airline" I've flown in so far. I am from Toronto in Canada. Had I flown from any airport in Ontario, Canada I would end up paying more than double the cost for a direct flight with no stop-overs. For 2 return tickets with 1 carry-on and 1 checked bag - only CAD$495.00. It can't get any better! Thank you, Frontier Airlines!
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Buffalo to Orlando |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Horrible customer service"
Rocio Vaca (United States)
✅ Trip Verified | Denver to Phoenix. Worst airline ever. Staff members are rude. They lost my bag. They wanted to charge me for a bag that I had already purchased. Horrible customer service. Never flying with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Denver to Phoenix |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"airline by far is the worst"
Chris Broomfield (United States)
✅ Trip Verified | Las Vegas to Denver. This airline by far is the worst I have ever been on. If you don’t mind getting wherever you want to go 3-5 hours behind schedule every time you get on then don’t ride this airline. This airline is trash.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Denver |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Always delayed"
O Kendrick (United States)
✅ Trip Verified | Salt Lake City to Atlanta via Denver. Worst airline ever. After waiting for over 2 hours, flight got delay for 2 hours then flight attendant was giving attitude. I will never every purchase a ticket for this airline again and you shouldn’t either. Always delayed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Salt Lake City to Atlanta via Denver |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |