Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
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1/10

"charge you for everything"

(United States)

Not Verified | New York to Atlanta. This was my first time taking Frontier. I will never take it again. They charge you for everything is a sip of water. It's so uncomfortable and the stewardess was rude. There is no communication between the pilot and the customers. We were taxing for about 25 minutes and the pilot didn't say anything. It's hot and the seats were uncomfortable. I wanted to leave a 0 for overall rating, but it wouldn't allow me too.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Atlanta
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unbelievably poor service"

(United States)

Trip Verified | Tampa to Chicago. My flight home was cancelled due to mechanical issue with engines. It happens. No problem. But, they absolutely cut bait on us once the flight was cancelled. They offered links for other flights that they’d reimburse for up to $500 total. But all the flights they linked to were sold out or were $1700. They gave us a number to call if we needed further assistance. I called, and was placed on hold 4 times for about 30-40 min each time over the span of 2.5 hours. They were uninterested in helping me find a way home after they cancelled my flight. They simply came out, handed everyone a piece of paper with two useless options and the phone number is sit on hold on and told us we were on our own. It’s that unbelievably poor service that this poor review is for. Don’t blame the employees. It’s their management. Employees are just the ones in front of the firing squad.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Chicago
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't care one iota"

(United States)

Trip Verified | Sacramento to Las Vegas. I've never experienced a situation as bad as this with any airline in all the years I've been traveling. Our flight was delayed because the pilot did not feel comfortable landing in snow which was apparently coming down in Las Vegas? I verified that at the time it was supposedly snowing, it was actually raining. The gate agent was the rudest woman that many passengers said they'd ever encountered. She told us the flight might not leave, and the soonest flight we could get after today (Sunday) was Wednesday, so we could get a refund right away. Well, as we got to the ticket agent to get the refund, we learned the flight left with our luggage. They didn't care one iota, too bad, too sad. Lies, delays, rudeness, and then the agents started whispering, gossiping and laughing at us to our faces. The worst ever! Don't fly Frontier!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSacramento to Las Vegas
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Deplorable service"

(United States)

Not Verified | Denver to Orlando. Deplorable service! Flight departure was delayed over three hours due to a door issue. The desk attendants were far less than courteous. The "compensation" for the delay was a meal venture to McDonalds in the airport that was closed. Ridiculous at best. Dont waste your time and more importantly your money with Frontier.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Orlando
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don’t get lured in by the price"

(United States)

Trip Verified | Cleveland to Tampa. After a four hour delay, our flight was cancelled! Losing a full day of vacation! Now waiting hours for our luggage to be returned to us so we can spend more money renting a hotel room to try to fly tomorrow. I won’t be flying Frontier Airlines again despite the $100 voucher. Staff were not friendly about the changes or forthcoming with information. Don’t get lured in by the price. It’s not worth it!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCleveland to Tampa
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was changed again"

(United States)

Trip Verified | Denver to Las Vegas. I received an email stating my flight was delayed by 30 mins. I didn’t make my flight because I arrived to at the gate at 7.35pm. The flight was changed again back to its original time at 737 and was not delayed to depart at 807pm which I had received an email for.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Las Vegas
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"It can't get any better!"

(Canada)

Trip Verified | Our flights to and from Orlando and Buffalo were great! I was initially put off by all the negative reviews about Frontier, to the contrary! Here's a summary - 1) Check-in staff at Buffalo and Orlando - Polite and efficient! No long waiting times in queues! 2) Flight attendants - Smiling, friendly and helpful! 3) Seats (this was a big one for me, I'm 6'3" tall) - cosy and comfortable. No idea why there are so many whiners out there! Had a family seated next to us with an infant strapped to his chest, never once did he cry! 4) Take-off from Buffalo (delayed by 35 mins). The captain made it a point to apologize (over the intercom) and informed that he would try to get us to Orlando on time! And he did! Obviously using extra gas in the process but he had a plane full of happy passengers! 5) Take-off from Orlando (on time!). Reached Buffalo 35 mins ahead of scheduled arrival. 6) This is the best so-called "discount airline" I've flown in so far. I am from Toronto in Canada. Had I flown from any airport in Ontario, Canada I would end up paying more than double the cost for a direct flight with no stop-overs. For 2 return tickets with 1 carry-on and 1 checked bag - only CAD$495.00. It can't get any better! Thank you, Frontier Airlines!
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuffalo to Orlando
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Horrible customer service"

(United States)

Trip Verified | Denver to Phoenix. Worst airline ever. Staff members are rude. They lost my bag. They wanted to charge me for a bag that I had already purchased. Horrible customer service. Never flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Phoenix
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline by far is the worst"

(United States)

Trip Verified | Las Vegas to Denver. This airline by far is the worst I have ever been on. If you don’t mind getting wherever you want to go 3-5 hours behind schedule every time you get on then don’t ride this airline. This airline is trash.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Always delayed"

(United States)

Trip Verified | Salt Lake City to Atlanta via Denver. Worst airline ever. After waiting for over 2 hours, flight got delay for 2 hours then flight attendant was giving attitude. I will never every purchase a ticket for this airline again and you shouldn’t either. Always delayed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Atlanta via Denver
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no