Frontier Airlines

Not Verified | San Diego to Cleveland. Got in two hours early for my 10:30 am flight. Before long, my departure time was delayed by seven hours due to "maintenance". Took forever to get a reason out of customer support, who offered a garbage voucher for my trouble. Hands down the worst airline there is.

Not Verified | We booked to fly to Fort Myers from Trenton on Jan. 3,2019 and return March 31. Both flights were delayed in departing by more than 4 hours. The seats were the most uncomfortable I have ever experienced. The staff on both planes were courteous but non existent except to offer a drink (water is free) and to collect garbage. We landed March 31 during an arctic windstorm. The rolling walkways were visibly trembling and I, an old lady, had trouble reaching the thin handrail as the wind blasted us leaving the door opening. Happily another passenger gave me a hand. The staff just stands as passengers leave, making no offer to help problems of passengers except to order wheelchairs. And try to find your driver in the dark and cold! This is the second (and last) year we walk up and down a winding street freezing after a southern vacation unable to find our ride. Why isn’t there a better system to allow drivers to find their passengers? Oh yes, we paid full fares when we reserved many months ago. And we were not notified of the plane’s problems when we left for the airport in January! In addition, we unexpectedly were made to pay high fees for two carry on small cases. We flew Frontier because it is not too far from our home, convenient we thought. Please take warning. Do not make our mistake.

✅ Trip Verified | Orlando to Toronto. Ground staff is very unfriendly and we arrived at gate before door closed time. But he never announce for final boarding! My families with 2 kids were sitting in front of the gate for 15min until the gate door closed we just realized that flight is departing. No one announce for final boarding, I only saw one staff who closed the gate door and walked inside the bridge to the plane. No staff in the gate counter!? (We were sitting there for 15min waiting for boarding announcement. ) By the time he came out from the gate door, he just said nothing he can do, flight is leaving. there are other few more passengers where behind us and mentioned that they just sit in front of the gate for last 1hr and no body announce for boarding. We are NOT late, we arrived before gate closed, but never get inform that we can board. (There are many other passenger sitting at the gate, we don't know that actually our flight passenger were all already on board. We still sitting there for 15min waiting for announcement.) Frontier ground staff is very unfriendly and unhelpful.

Not Verified | Las Vegas to San Francisco. Most garbage airline ever. I have never been on one that’s actually on time. They always have an excuse / with no help. If you fly frontier it’s cause every other flight is over priced but the satisfaction of knowing you will be there on time is worth the money.

Not Verified | Atlanta to La Guardia. Charged for carry-on bags, dirty seats, horrible customer service. I will not fly with them again. Shredded safety magazines. You have to pay for WiFi. Warning - do not fly with Frontier.

✅ Trip Verified | Orlando to Nashville. Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you will be mislead! Make sure to read on their FAQ page here https://faq.flyfrontier.com/help/will-i-be-charged-a-fee-to-cancel-my-reservation. Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.

Not Verified | Denver to Buffalo. You get what you pay for. I’ve flown quite a lot in my life and my most recent travel experience involved Frontier Airlines, this was the first and last time. I purchased a seat selection in advance and upon arriving to the airport I was told that those seats didn’t exist and that nothing could be done. The gate agent was horrible - like the worst customer service experience I have ever had. I would never call for someone to be fired but in this case it feels warranted. After reaching out to Frontier they basically told me, “too bad” and that nothing could be done about the seats I had paid for or the terrible gate agent. Bottom line: Avoid at all costs. Frontier isn’t that much cheaper after everything is said and done to bother with the headache. I’m required to give them a rating between 1 and 10 but we’re it up to me they would get 0 stars.

✅ Trip Verified | Denver to Tampa. Worst airline you can pick. Our flight was canceled due to the weather which was understandable, but they put us on the flight 4 days after our original flight and we had to stay in a hotel and pay for it. On top of that, flight to Denver and flight back home was delayed almost two hours. This company should stop operating. Horrible experience, this is my first and last time flying with Frontier

Not Verified | If I could give them a 0 that's what they would get. They canceled my daughter's flight and would only put her on a flight for 2 days later, which meant that she would miss her grandmother's funeral. On top of it, they would only book her to a flight in Orlando whereas she is going to Tampa. And that Orlando flight was arriving in the middle of the night, 11:50 something pm. Which means we will have to drive from Tampa to Orlando to get her in the middle of the night. I've been trying to call them, but every time I call within a few minutes, they hang up without anyone picking up. So, now after 12 calls, I finally get a little bit further with the recording, but that's just because I said that I would be willing to pay $25.00 to speak to a live person. Even after that, I have now been on hold for nearly 2hours.

Not Verified | Indianapolis to Orlando. Horrible customer service! Was charged for our free carry on items that fit under our seat and will not refund. Will never fly with this company again. Also the flight attendants were talking trash about customers, I was in the last row and heard the female speak poorly about people near the exit row.