Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2119 reviews
2/10
3 star Skytrax Rating
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7/10

Frontier Airlines customer review

(United States)

We traveled recently on a trip that was American Airlines to our destination but Frontier on our return. I have no complaints about the flight itself. We were delayed due to necessary de-icing but the captain and flight attendants kept us informed and we were grateful to arrive at our final destination only a couple hours late. My only complaint would be that they don't know how to seat people we were in a group of 4 (2 couples) and they seated us all over the plane in middle seats between people who were traveling alone. We weren't allowed to pick our seats or change them so that even couples could sit together. I just feel that if you book your trip early enough as we did there should be no excuse for such a terrible job of seating us.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Frontier Airlines customer review

(United States)

Booked our trip in Sep and paid for preferred seating. When we checked in at the ticket counter we were told that our seats that we prepaid for we're reserved for other customers and we were given seats further back. On the flight the seats we had paid for sat empty. While onboard I turned on my light to get a drink and the attendant said I would have to wait while she and another attendant stood in the front and had their drinks and snacks an hour later she came by and wanted to know if we wanted anything. Would not waste my money on such poor service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Return round-trip from Ft. Lauderdale to Trenton-Mercer NJ airport was a disaster. We had a return flight for Monday 2/10/13 at 6.40pm - they delayed the flight to 8.50pm then to 11.30pm then at 12.30am cancelled flight. They advised that they could book us on a flight back Friday - 5 days later! The flight Wednesday was fully booked. We asked that that they put us on another airline on Tuesday but they would only refund our fare. It ended up costing us double since we had to get one way tickets at the last minute on another airline. We had to fly into Newark airport and then arrange transportation back to our car in Trenton. We will never fly Frontier again.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Frontier Airlines customer review

(United States)

All flights departed on time and either landed early or on time. The second flight DEN to IND was the best of all - one flight attendant knew my son loved the Frontier animals so he looked for some cards with the animals listed. He gave the whole family free headphones to watch TV for the rest of the flight. If the need arises to travel to DEN again I will definitely choose Frontier Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Frontier Airlines customer review

(United States)

Kansas City-Denver-Colorado Springs return 1-30-13 return 2-4-13. No problems on first leg but flight from Den to COS was late nearly 2 hours as originating flight from Minot ND was delayed due to mechanical. Return flight COS flight pushed back and stayed on tarmac for 30 minutes as one engine could not be started. Eventually corrected and just barely made connecting flight to MCI. Again no problems on the Denver to Kansas City flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Frontier Airlines customer review

(United States)

My daughter and I flew from Newport News to Denver and on to LAX on Jan 25 2013. Although both flights were enjoyable the first leg was particularly well managed by the flight crew. One of the passengers a lady with a small child 15 months old was doing an admirable job of keeping the little girl happy. On a 4.5 hour flight this is a nearly impossible task. After serving drinks an FA spent a good deal of time occupying the little ones time. As a parent myself and remembering what traveling with little ones could be like I am sure the mother of this child was very appreciative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Frontier Airlines customer review

(United States)

We paid for classic plus going from KC to Denver and stretch on the return. You get 36" of legroom but the seats were flat and uncomfortable at least for my back! On both flights we took off around 40 mins late with no apology or explanation. The flight attendants looked tired and were unfriendly. The check in staff were just as bad. Frontier needs to improve its customer service. A shame as they are good value.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Unacceptable service for our charter 12/23/12 to Punta Cana from Chicago and again back on 12/30-31/12. In brief 3 flights from O'Hare on 12/23 all delayed several hrs flight to Montego Bay was cancelled all because none of the crews were complete. They knew this was going to happen and never notified any of us. Offered no info or help. Coming back we waited 2 hrs at Punta Cana airport then flight cancelled.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
10/10

Frontier Airlines customer review

(United States)

December 2012 round trip between Madison WI and Washington DC. The planes were up-to-date and the seats very comfortable. The service was superb at check-in gate and through the flight. Crew were organized and friendly. A nice touch was the raising of the cabin lights during beverage service. Many food items were available for sale. We didn't buy any but liked that there were options. Flights were comfortable and calm.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

Flew round trip from Ft Myers to Denver 12/12. Flight out was no problem. Return flight - flight listed as on time on the screens but we boarded over 30 minutes late. No announcement made that explained when we would be boarding the reason for the delay or any kind of apology or assurance. Asked to check our carryon bags at the gate which was not a problem except that my companion was not given the receipt from her bag check. The agent said she would be right back with the tag never returned and when my friend asked the attendant she was sent to the front of the plane and told by the gate agent that there was no way they could find the receipt. During the flight we experienced strong turbulence no acknowledgement was made by the flight attendants or by the pilot over the intercom system. We don't plan to fly Frontier again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no