Frontier Airlines

✅ Trip Verified | New York to Orlando. Should have done my homework! As I sit here on a two hour delay. I took the time to look at their reviews. There is a reason why they only get one star reviews from practically everyone. I travel fairly frequently and have never run across such a delay. I feel like lm on standby while the airline try’s to get a plane. What a joke! As you read this. Learn by research. Check the reviews. Keep away from Frontier Airlines.

✅ Trip Verified | I will never fly this airline again! Do your homework before you book, you will pay extra for everything! They do do not even offer a free non-alcoholic beverage! I had a a flight from Salt Lake City to Puerto Vallarta via Denver. When I went to pay for my luggage ahead of time, I realized that they do not offer any free bags including your carry on! I had to pay for my checked bag and my carry on for each flight. (So from Salt Lake to Denver I was charged and then from Denver to Mexico,) and the same on the way back. (I paid an extra $152 for one checked bag and one carry on bag). The next night when I went to check in 24 hours in advance, I found out that I also had to pay extra to choose a seat. Anywhere from $5 to $45 per flight. I chose a middle of the road seat. When I got on the plane the only seats that reclined at all were the most expensive seats! So unless you paid another $180 per person round trip you did not get a reclining seat. There was no in flight entertainment, there was not even a place to plug in your phone or device! There were plenty of other issues when I was trying to book the flights but I felt that people need to know about these the most. If I could say that I felt like I got a good deal and paid less for the flight than I would have with another airline, this may have been a better expereince but the only reason I went with them was because all of the flights with my usual airline were booked.

✅ Trip Verified | Worst customer service ever. I arrived at the airport and was delayed because of an accident on the highway on my way there. However I arrived at the ticket counter at 6:05 to check my bag. The agent was looking up my reservation and then when he found it he said its too late to board we are 20% boarded. I said my boarding pass that I have from checking in says you're not even to start boarding until 6:13. It's not even that time yet. He said I can't take your bag and I said ok I paid for a checked bag but I can bring it as a carry on it's small enough. He said well it will cost you $60 and I said ok whatever I already had my boarding pass and am tsa Pre. Can you give me a $30 credit for the bag I was supposed to have checked.. He said no, call customer service. I said ok where do I pay for this to be a carry on and he said it's too late you should have been here 2 hours prior to plane taking off. I said it says here the doors shut at 6:33 this is a very small airport I can get to that gate in plenty of time and he said no it's to late. What really happened here? Did they sell my seat or where they leaving early? I don't know but the agent was very rude and of course I was already upset. I asked if there were any more flights and he said no not until Monday (this was Friday) I asked about a refund and he said we don't do that. You can call customer service but they won't refund you, you were late. I did call customer service and the person I talked to seemed to have a problem understanding the time lines I was talking about and just kept repeating themselves. No satisfaction there.

Not Verified | San Antonio to Denver. Frontier knew that our flight from SAT to Denver will be delayed ahead of time (the same aircraft going to Salt Lake City departed two hours later than scheduled), but never bothered to communicate with passengers via text, email or phone call. Our bags were checked so we had no access to the essentials or medications for 6-7 hours (it should have been a 2 hour flight). When I called the customer service, there is no apology from the airline; the agent just told us it’s important that we showed up at the airport early for announcements because the flight status can change again. It appears that this airline does not care about their customers while also lacks essential infrastructure/resource to manage flight status change, and basic communication. Their agents are also not trained nor prepared well to handle situations like this either.

✅ Trip Verified | Chicago to Orlando. Booked and paid for flights and rental car through Frontier’s website. When I reached my destination the rental car carrier would not provide a car because the credit card I had (the only credit card I have and the same one used to pay for the flights and car on the website) is in my husband’s name and he was not on the trip with us. I had to use all of the cash I had with me for the trip to book with a different agency. The carrier that would not provide the car told me to call their main office and they would refund my money for the original rental, but then he found out I had paid through Frontier’s website and said I would have to call them instead since they had my money. I did that and was told repeatedly that they would not give me my $250 back since “car rentals are not refundable.” I understand the situation with the credit card (which was a stressful start to our vacation, but I was understanding about it until I called Frontier’s customer service). Now I’m extremely upset because I’m out $250 and the only explanation the customer service rep or her supervisor could provide was what they were reading off their screens—“car rentals are not refundable.” Next time rather than throw $250 away for absolutely nothing (except to pad Frontier’s profits) I’ll be using it to book with a different airline.

✅ Trip Verified | Grand Rapids to Salt Lake City via Phoenix. Many hidden costs. Very expensive fee for carry on bags. Rude people during check in time. Once on the plane, no communication with pilot, snacks and drinks had to be purchased. There was an ill passenger. He tried to get by stewardess, he was told he had to wait. He tried again to say he wasn't feeling well, they made no effect to move. He started to vomit and started to go down, luckily we had a ob/gyn she jumped over the seats and was able to keep him from falling on the floor. She was able to get him to the restroom, but not before vomiting on people. Another nurse offered to help out also. There were no bags in any air sick bags. Do you know how aweful the smell was? There was nothing to use on the vomit that was on seats and floor. Finally using coffee grounds. Then they didn't have any dust pan or broom to clean up. The staff had to use a piece of cardboard and a piece of plastic to scrap it up. My travel partner had asked how much longer was the flight, he received a rude remark. Not once did the pilot come on to let us know we were going to experience rough weather. The seats didn't recline and was like seating on plywood. It was over a three hour flight. We will never fly with Frontier again. And if you are smart you won't either. Horrible experience.

Not Verified | Due to Frontier Airlines’ poor sense of planning, the delays and staff, we will not be flying Frontier again. On our first flight from Spokane to Vegas, the flight was delayed 4 hours and we were not notified until we went to check our bags. There was no email, phone call or text that would give us any kind of heads up that our flight was pushed back so late. Then once at the gate, the two ladies at the counter were extremely unclear about everything they were trying to explain to the already irritated passengers and delayed us from boarding for even longer so they could print out $15 food vouchers for everyone on the flight, which mind you, they already had 4 hours to attempt to do. Bag check, food and beverages, and the flight in general was overpriced compared to the experience. On our last day as we left our hotel to head to the airport, luckily we checked and found that our returning flight was also delayed 40 minutes, and once again no notification. My advice to you is please treat yourself and avoid flying Frontier, an absolute waste of your time and money.

Not Verified | Tulsa to Calgary via Edmonton. This is my first experience with Frontier and likely my last. Our flight was canceled but we received no prior notice via email or text. When we arrived at the airport in Tulsa and saw on the monitor that our flight was canceled so we approached the counter for information. Instead of being greeted or receiving a quick apology or explanation, we were handed a sheet of paper from the agent. The sheet was dated from the day before (this is how I know that they knew prior that our flight would be canceled) and gave 2 options for how to move forward with the flight being canceled. We were offered via the sheet: 1. A full refund + $500 in future travel vouchers with Frontier. OR 2. $400 credit to find another flight home + $50 in future travel vouchers with Frontier. We needed to get home so we chose option #2. However, I am traveling without a laptop and my cellular service does not have a plan to use in the US (we live in Canada) so I immediately have an issue with the thought of trying to rebook my own flights at a moments notice. Also, I was immediately panicking because $400 is not going to get me home. We were now going to miss our connection in Denver so I would essentially be out 2 flights per traveler. But when I asked if we were going to receive $800 (for 2 flights) per traveler I was told "Uh, I don't know." Now I feel very uneasy. I asked the agent to help me look at flights to get us home. She said we would have to do it ourselves. Absolutely no customer service. I explained to her that I had no lap top and no cellular service so she relented and used her computer to look up flight information for me. After 15 minutes she said she could not find a flight and told me that I would have to look on my own. I asked her if there was someone else I could talk to and she said that I could use their phone to call Frontier Customer Service to which she gave the phone number. After 1 hour and 20 minutes on the phone with customer service I was rebooked on a flight with United Airlines the next evening that would get me back to Calgary. I inquired about a hotel or food vouchers now because we were now stuck in Tulsa for 32 hours with no lodging or transportation. I was informed that there would be nothing that they could do about that. I ended my call with customer service and waited for my new reservation to show up in my email. When it arrived within a few minutes I opened it only to find that yes, they had booked a flight for me but not for my child! I went back to the counter and asked the agent to verify if this was a single passenger booking (or was I mistaken) and she told me that I would need to go down to the United counter and ask them to check! I am losing my mind now. I asked the agent if she would get us a hotel for the night so that we would not be stuck at the airport for a day and a half. She said she would not be able to. At that time the gentleman who was also working there said that he would help us get a room through the airport when we returned from the United counter. My son and I walked down to the United counter to verify if the booking was for 1 or 2 travelers. As we were standing in line waiting we can still see the Frontier counter and all the lights start turning off. We stand there and watch the 3 employees gather their personal belongings and leave the counter. They walk right by us with no acknowledgement. What about helping us get a room? What about a flight for my son?

Not Verified | Raleigh to Orlando. Original flight was scheduled for 2:00. It got delayed until 3:30. Boarded the plane at 3:45 and was left sitting on the plane for 3 hours and the crew could not tell us what the problem was. No water was offered, not allowed to get up to use the bathroom, nothing. Turned around to be dropped off at the gate again and wait for further instructions. This is not the first time I’ve had problems with this airline. Don’t let the “cheap flights” fool you. What you don’t pay in ticket prices you pay in luggage fees. $35-60 for a carry on both ways. Worst airline I have flown with.

Not Verified | San Diego to Cleveland. Got in two hours early for my 10:30 am flight. Before long, my departure time was delayed by seven hours due to "maintenance". Took forever to get a reason out of customer support, who offered a garbage voucher for my trouble. Hands down the worst airline there is.