Frontier Airlines

✅ Trip Verified | Phoenix to Colorado Springs. We will never fly Frontier Airlines again. We boarded our plane and once everyone was on we were told that the captain would not be arriving for another two hours and we could deplane it we wanted to. This is not the first incident we have had with this airline! We have used them a few times and have run into delays or mechanical issues every single time no matter where the departure or arrival! Today was the last straw. Don’t know when we will be headed home today.

✅ Trip Verified | Orlando to Washington. If I could give a zero rating, I'd give Frontier all zeros. My mom booked a flight for my family and when we checked in, we paid $100 to check two bags. We get to the gate and I get a good look at the boarding passes only to realize they've separated the entire family. We're traveling with a child. I go to the ticketing counter where the agent asks me if I paid for seating. I'm a clueless traveler and I'm like really I have to pay for the seats, too? We proceeded to board and the flight attendant said she would see if she could help us sit together once the flight boarded but thanks to a series of awesome passengers, I didn't have to deal with the flight crew. They were full of attitude and fresh out of hospitality.

Not Verified | I made an error with check on bags. Called customer service because I couldn’t cancel them on the Frontier app. They told me I couldn’t be refunded on the bags because it had been over 24 hours, 25 hours to be exact after realizing I could not cancel the carry on bags on the Frontier app. I asked if I could redo my ticket order because of the error and they told me I would have to pay $190 per person, I bought 3 tickets from Denver to Des Moines and 3 tickets from Cedar Rapids to Denver. I don’t want to pay cancellation fees and now I am stuck paying $210 for carry on bags that I will not have. At the end, the customer service lady asked if I was satisfied with the phone call. That is a joke right? Never flying Frontier again and I will make sure to tell my friends about my experience.

✅ Trip Verified | Islip to Ft Lauderdale. One of the worst planes I’ve been in. The seats had garbage and my seat was soaking wet. The seats have no space for your legs. Definitely not worth the money paid for. However the staff was very friendly and welcoming, when I started to peacefully complain. I was told an option was to leave the plane and get out. Great way to respond to a customer.

✅ Trip Verified | Denver to Washington DCA. The good thing (and the most important) was that the flight departed and arrived on time at a resonable price. The negative points are related to service. Check in was slow and somewhat chaotic. Seat comfort and service not good and the general appearance of the aircraft not the best. Looked a bit worn out. But, Frontier delivered. I`ll fly them again.

✅ Trip Verified | Norfolk to Orlando. Horrible service. I called and was told as long as I was at the airport 30 mins prior to arrival I would be ok. I got to airport 40 mins before departure and could not get on my flight because check in issues no one was at Frontier desk and manager waited til flight left to come down and say we could leave out Monday when my trip was over. Horrible customer service and misleading information.

Not Verified | Don't fly with this company! They cancelled our flight from Denver to Tulsa (due to weather), and did not inform us. No advisory on the website or app, either. When we tried to check in online, we got an error that said we needed to call the airline, but did not say why. We we're on hold so long that we were late, so we decided to call during our 3 hour drive to the airport. After being on hold for over an hour, we were finally told about the cancellation. But she lied and said they had sent an email. She told us to get on our flight to Denver, and they would put us on another flight to Tulsa. Refused to tell us when the next flight would be. The counters at the airport were closed, and didn't open when the sign said they would. When they did open, we were again told to go to Denver, but then told the next flight to Tulsa would be in 4 days! We called again, and they offered a flight to Wichita, but refused to pay for a rental car or bus tickets from Wichita to Tulsa, and we couldn't afford it, and couldn't get ahold of friends or family for help, due to the late hour. Could have done that if the lady had told us on the phone 5 hours earlier. They also wouldn't give us a flight with another airline. And refunds take 5-7 business days. Couldn't afford another airline because of that, and rates were higher due to late hour. Refused to get us a hotel for the night. Refused to get us a shuttle, Uber or taxi. We missed our trip entirely, but still have to pay for all of it, due to lack of notice and lying. And they don't even care. Horrible company; I don't know how they are even in business.

✅ Trip Verified | Chicago to Orlando. This was the worst experience I have ever had and I will never fly with them again. The customer service was absolutely horrendous. I was going to research conference and absolutely every other attendee got to take their posters as a carry-on while I had to pay $90 to take it. I even saw individuals on the same plane with posters. They just made me check mine. The flights were delayed both ways. The crew and staff just could not get it together. In addition, all my colleagues decided to fly Southwest. I decided to fly frontier because I thought it would be cheaper. The southwest flight was $285. Frontier was $183. But that was a huge lie. I ended up paying $340 for my flight with Frontier with all the additional fees. I would have given 0/10 if I could.

✅ Trip Verified | Ontario to Orlando. Customer service lacks for this airline. I did my research before purchasing my ticket and thought the lack of snack and beverages weren’t an issue for the greatly cheap flight to Rhode Island from California.. Shame on me for assuming nothing would go wrong with the flight. The flight got cancelled right after boarding and no one was given a reason as to why. Get off the plane and I was told another flight to my destination would not be available until 3 days after my original flight. I proceeded to then ask about a hotel being accommodated if I’d have to say so many days and was told only 1 day would be accommodated for me. Ridiculous. You have someone be stuck for 3 days but can’t provide housing or a flight through a different airline or to go a different route. I then had to buy another ticket through Southwest, luckily but also unfortunately because the ticket costed almost 5x the amount I paid for Frontier. I called and asked to be partially reimbursed for the fact that I paid a great difference between the two tickets and was told since I selected to get my original ticket refund I could not be partially reimbursed for the nearly $600 ticket I had to purchase last minute because of Frontier’s screw up. A $120 refund from Frontier is not close to $570 at all. Frontier is absolutely trash.

✅ Trip Verified | Albuquerque to Orlando. 12:50 am flight got delayed til 2:50 am. We sat there for over 6 hours with 2 kids at the airport for them to tell us that the pilot has been flying for too long, so the flight is canceled - at 3:30 am. They knew the entire time. They tell us to go back to the check in to reschedule- only to have 1 person working the check in area. They decided to let us stand there for another hour only to have other flyers tell the entire line that they aren't canceling the flight, they are classifying it as delayed so they don't have to pay insurance. It's 4am, no one has slept, we've all been there since 9pm, and they have the audacity to allow all 200 of us to stand there waiting to see whats going on. I understand this is a red eye flight but the employees are absolutely unprofessional, they allowed all of us to stand around, most people even missing connecting flights, instead of being straight up with us and telling us to go back home or to the hotel because the flight is being rescheduled.