Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"flight was cancelled costing us hundreds of dollars"

(United States)

Not Verified | Cincinnati to Jacksonville. I’d never flown Frontier before and I never will again. After waiting hours to board we were told that our plane was given to a San Diego flight. The San Diego plane originally slated for that flight had mechanical issues so we were to wait on repairs. That never happened and our flight was cancelled costing us hundreds of dollars!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Jacksonville
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I won't ever fly Frontier again"

(United States)

Not Verified | Ontario to Orlando via Philadelphia. Worst airline experience ever, and I have flown a lot. Most of the seats don't recline, they have no padding, and the armrest sticks out when folded up so we couldn't even lean sideways on each other without being stuck in the ribs. What executive decided it was a good idea to forego the passengers comfort to save a few dollars? I am going to semd Frontier my chiropractor bill. I definitely need to go after flying with Frontier. The icing on the cake was $45 per carry on bag, per leg of the trip. I won't ever fly Frontier again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOntario to Orlando via Philadelphia
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they are not worth it"

(United States)

Trip Verified | Philadelphia to Las Vegas. Our vacation to Las Vegas was ruined by Frontier Airlines when the Pilot never showed up to the flight due to a scheduling error. Which was bad enough, but their customer service to make up for the extremely inconvenient situation was even worse. We dealt with at least 4-5 customer service agents who where horrible at providing any type of satisfactory resolution. Nobody from that company was willing to do whatever it took to make the situation right for us, we had to fight and complain to everyone we dealt with. Our flight tickets were over $300 each and they were only willing to provide travel vouchers for $500 - we lost hotel reservations and an RV rental worth way more than that. I am NEVER using this company again, no matter what the "Deal" looks like - they are not worth it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Las Vegas
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled minutes before"

(United States)

Trip Verified | Austin to Orange County. This airline will be out of business soon! They canceled my flight, only notifying me minutes before it was scheduled to board. Waited an hour to find out there not going to help me on to a different flight on a different airline, any flight vouchers, miles or even a life back home! On top of that, the manager was billing the passengers repeating, two options. Refund or rebook! What jerks had to spend another $400 to book on United Airline. Ugh
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAustin to Orange County
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(United States)

Trip Verified | Raleigh to Hartford. Had booked trip 3 months ago to visit family and to have my daughter meet her grandmother. We received notification flight was delayed 15 mins on way to airport, then when we printed boarding passes it said delayed until 7pm. Then once again it was changed to 6pm then 5 minutes later canceled. When we went to get explanation none was given, just telling us to book with another airline and they maybe would reimburse us up to a certain dollar amount. But roundtrips were 400 plus a person and no direct flights but no one at frontier cares. I learned my lesson and will never fly with them again and will never recommend them to anyone. Horrible customer service and for a airline not to have a contingency plan is inexcusable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRaleigh to Hartford
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they are cheaper than you think"

(United States)

Trip Verified | Houston to Philadelphia. Frontier Airlines is cheap, but they are cheaper than you think. The staff tried to send us back from the check-in counter. They tried to sell their tickets for the next day, meanwhile tried to sell our seats to someone waiting at the gate for the last minute tickets. Overall they cheated us, tried to steal from us and tried to sell the stolen goods to someone else as well. Misconduct by the staff. Frontier airlines staff at the check-in counter misinformed us about TSA service hours and asked us to go back. She also tried to sell Frontier air tickets for the next day. We would even doubt that she took 15 minutes and it was intentional to delay us. Misconduct by the airlines manager 1. When the customer asked for resolution the manager stepped in. He also misinformed us about TSA service hours and asked us to go back. The manager did not correct his staff’s mistake but instead he covered it up by arguing with us. The manager just brought up a reason that we were informed to check in early and refused to help. Both the staff and the manager explicitly said “TSA at Houston IAH airport stopped working at 11.30pm”. They also said “there is no way you are going to fly in the Frontier flight tonight”. TSA service at one terminal was closed, but we cleared the TSA check, reached the gate 2 hours before the departure and boarded the flight. The manager was there to board us. Therefore the information they gave us was wrong.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Philadelphia
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed then finally cancelled"

(United States)

Trip Verified | Had to cancel my whole vacation this past weekend by booking Frontier. Boarded plane ready to take off then turned around and de-boarded plane. Not weather related but had communication issues within plane. Told once it was fixed then not fixed, delayed 4 hrs, then finally cancelled. Tried to find another flight only to be severely disappointed with cost increases for last minute and expensive airlines. Next Frontier flight of course 2 days later giving me not even 24 hrs at my destination. Customer service less than satisfactory considering they ruin one of the few times I take time off (unpaid as well!). After already spending 9 hours in the airport and on the plane, they'll try to impress you with a one night stay in a 2 star hotel (only after a lot of insisting), offer you a future $500 travel voucher (for two people, NOT one) as if you are excited to book your next flight with them and end up costing you hotel cancellation fees, your weekend, wages, time, and much needed vacation. Save yourself the trouble and fly Southwest whenever possible. Have flown with Southwest the most and now I remember why. No delays, no cancellations, and no problems. First time flying (or trying to fly) with Frontier was my last time trying to fly with Frontier! May as well drive! You'll get there quicker and enjoy your vacation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOmaha to Las Vegas
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"truly the worst airline"

(United States)

Not Verified | I booked a flight at approximately 13:40 pm on 14 August for a flight leaving from Seattle to Denver on the 16 August and returning on the 18 August. When finishing my purchase, apparently the airline offered me and alternate flight for different date that I didn't catch on their website. I was sent an email on the confirmation of my flight about five minutes later and realized that the flight was on the wrong date and time. I called a representative not even a minute later to let them know what happen and the only solution they had for me is to cancel the flight and receive a Airline credit and by the way you have to pay an additional 25 dollars to cancel flight in order to receive the Airline credit. I'm truly done with Frontier Airlines, they are truly the worst airline in the Continental US. Beware of doing business with this carrier.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Denver
Date FlownAugust 2019
Value For Money 12345
no
1/10

"I will never fly Frontier again"

(United States)

Trip Verified | This was not a flight my partner and I were able to get on, per day. We flew Frontier from Denver to Albuquerque and on August 12, arrived at the Albuquerque airport to fly back to Denver via Frontier. We arrived at the airport at 12:35 pm, and had already received a text at 13:16 pm stating “Travel Alert!! Frontier flight 630 leaving from Albuquerque is delayed. Departure now estimated at 14:22.” We proceeded to go through security and the monitor confirmed the delayed flight time. We decided to eat at a restaurant in the airport due to the delay. After, we checked the monitor again and it still verified the delay. We arrived at the gate at 1:35 pm. The check-in desk screen said the flight was delayed. We sat down waiting for an update but none came. Eventually we wandered around looking for a Frontier associate but were told that we would have to exit security to speak to someone at the initial check-in desk. Before this, we checked the flight status online for an update and it said the plane departed at 2 pm, even though we arrived to the gate 25 minutes before this time and there were no final boarding calls. We left the secured area and headed to the Frontier ticketing counter, but there were no more flights going out and no Frontier employees on-site. After a long phone call with Frontier, they are reimbursing our flight, but the only other flights out through other carriers were $548 or more (with a 22 hour layover in Seattle). We settled on $612 a piece for a one-way flight from Albuquerque to Minneapolis. I will never fly Frontier again and I will gladly pay for a somewhat more expensive flight to avoid going through them. Terrible experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlbuquerque to Denver
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It left 4 hours late"

(United States)

Not Verified | Chicago to Cancun. I flew with Frontier Airlines in the past and my experience was always fine. This time I was flying a route my family and I took every year, Chicago - Cancun. I am an aviation geek as you might call it, so I caught that are flight was going to be delayed by an hour tops the night before. We got to the airport on time and waited as the time kept getting pushed back. It left 4 hours late at the end of the ordeal. The people who stood by the desk by the gate were useless. They only tried to act helpful by putting up boarding signs, even though we didn't leave for hours after that. Frontier has a policy where if you are delayed for 4 hours or more you will get a voucher. Everyone got a $10 lunch voucher! Which is outrageous, especially at O'Hare! When we landed Frontier Airlines gave everyone a $50 gift card that expired in a few months. Most people on that flight were chartered from Apple Vacations or FunJet Vacations. They wasted 12 hours of valuable time! 7 Hours at the airport, 3 in the air, 1 in the airport, and 1 in the car. We were supposed to get to the resort at 1 PM, we got there at 7 PM!
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Cancun
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no