Frontier Airlines

✅ Trip Verified | Las Vegas to Atlanta. This is the worst airline ever! I tried giving them a third try after my first two times my flights were delayed, one of them was delayed by 2 days flying from Colorado Springs causing me to miss out of work and paying extra hotel time. Now that I’m flying to Atlanta I tried paying for a seat for my departure flight but it switch it for my return flight. I tried contacting the airline to help me switch it but refused and said the seat was non exchangeable or refundable and the lady was very rude about it. I’m attaching a picture of the seat I was booking and paid for vs what I got. I shouldn’t have to pay the consequences for their system not working properly. I don’t recommend this airline to anyone.

✅ Trip Verified | Denver to Boston. We had an awful experience with flying Frontier last August. They lost our luggage, including our daughters car seat. They didn’t have any backup car seats (like they are supposed to, or at least like you would expect from any airline for situations like this) and our flight was delayed and didn’t land until all other airlines in that terminal were closed. We had to sIt in an empty baggage claim (with our 9 month old) until 4:30am (over three hours after landing). At that point, some baggage handlers from another airline noticed us and were kind enough to give us a car seat so we could finally get home. Customer service doesn’t care and I have sent multiple emails to the baggage department. One to complain but also to compliment one of their baggage handlers who, honestly, did everything she could to help us. They won’t even respond to all knowledge my emails. Worst customer service I have ever experienced.

Not Verified | Washington to Phoenix via Denver. I travel nationally and internationally 4-5 times a year. Had to fly on short notice and made the mistake of trying this god aweful airline. What a poor experience. You can arrive on time and they will refuse to issue boarding passes. When I finally got my boarding pass, it says doors close 15 mins before take off time. Why can’t I get my boarding pass 44 mins ahead of time? It took me 10 mins to get through security. So, I could have been at the boarding gate 34 mins before departure and 19 mins before doors close. I ended up being charged $120 for rescheduling and had to $110 for a hotel and wasted 12+ hours. Never again on this airline and will advise anyone and everyone to stay away from this pathetic air service. Their policies are not customer friendly. I am pretty sure they oversell their flights and then screw customers to make up for it. The in flight service is as pathetic as their other services. After my flight, I checked airline rankings, and guess what? The rank at the very bottom of the stack. Spirit, the previous bottom feeder, seems to be improving. Frontier took their spot. Congrats! Never Frontier again!!

✅ Trip Verified | Memphis to Denver. Worst airline ever. I showed up over an hour before my flight and the people working the check in closed the line stopping at me. Wouldn’t let me check my bags and I didn’t get to fly.

✅ Trip Verified | Miami to Denver. Never again! I fly to DEN every other week. I noticed that frontier was 1/4 of the price of American. I decided to take a chance which nearly cost my a large project for work. Flight was delayed one hour. Got a notification. No biggie, moved my meeting. But then we waiting nearly another hour sitting on the plane waiting for refuel? It’s dumb and poorly planned and not worth it in my opinion. In addition, seats suck.

Not Verified | Indianapolis to Denver. I have traveled with Frontier Airlines for years and have always been very happy until recently. I am going to only state today's events, although there are several more that could be listed. I had purchased a ticket online with my points (yes, a member), because of illness, I had to change the ticket. I have previously changed tickets online. Because the first ticket used more points than the second ticket, the online system would not allow this change. So, I call them only to speak to someone who was rude and very aggressive. She would not listen and just kept saying that it was going to cost a $119 change fee (the ticket didn't even cost this amount if I were to buy it brand new). They have never charged to change a ticket purchased with points. She forwards my call to "another department" but before she does so, I ask for her name and ID#, she states that she is not allowed to give this information and it is against policy (probably because of rudeness). I speak to Mike who does the same thing. You must pay $119 to change your ticket, etc. etc. I refuse. I have done this before without a fee. He finally states that I could just cancel my original purchase and he would refund my money and I can go online and buy the new ticket! Each time these things happen, I just start looking at other ways to travel.

Tampa to Colorado Springs via Las Vegas. Left Tampa on time. Got to Vegas with a 6 hour layover flight then delayed and will not arrive till almost 1 am. 2 of our party of 4 will miss a day of work due to this delay asked Frontier to compensate the two of four that will not get paid due to no fault of their own for the missed day. They refused and offered $75 travel vouchers. I declined told them to keep it. They cost passengers more than they save on their rates. Don’t do it! Cheaper to fly a different airline. I will never fly Frontier again.

Not Verified | Dallas Ft Worth to Orlando. Good experience; great price for one way nonstop. I had zero luggage, however, so check those fees (sent my bag ahead with family who flew out earlier). Plane looked new (per tail number, 3 years old). Landed on time. Friendly crew. Seat was a bit thin. Tray table tiny. No free drinks. Happy to accept those minor drawbacks on a short haul flight in order to get that price. I would fly Frontier more often if their network out of DFW was better. I also stressed ahead of time because I knew it may be hard to get there had the flight been cancelled (American has more re-route options). Fortunately not cancelled. Bottom line this was a good experience for the price.

Not Verified | St. Louis to Orlando. We were all seated in plane when they told us slight delay because of "maintenance." Another hour went by and told problem was fixed, they were just doing paperwork. Then announced they were overly optimistic and problem not resolved and had to de-plane. Flight was to depart after 5 p.m. Kept getting delayed. The gate clerk disappeared for 2 hours and wouldn't answer any questions. At 10 p.m., five hours past departure they kept saying they had no information and it was finally midnight when they announced a cancellation of flight. From there it was pure chaos. Since it was so late, no other flights were available on any other airline. Flights out of Frontier wouldn't be for another 2 days. People were completely stranded. It took 2 additional hours - now 2 a.m. in the morning before we we had to book a flight with another airline the following day costing $1500 out of pocket for flights back home plus $20 cab and $120 hotel. We had a 7-year-old autistic child with us. This was a horrible experience for her. Autistic children are very sensitive to noise, crowds, bright lights. What was supposed to be less than 2 hour stay in airport ended up being 10 hours, and extremely detrimental to her sensory processing disorder. It was a truly awful experience and will never fly Frontier again.

✅ Trip Verified | Denver to Salt Lake City. When I boarded I was zone 1 so I boarded first! My seat was the front seat as well. I walked in with my ear buds- Unfortunately I’m coming home to Utah to burry my 4 year old nephew. The FA says- your bags need to go overhead. I was in the very front row, so you can’t keep purses or backpacks or anything big with you. I said, without taking my earbuds out “I know I’ll put it up for the flight”. Keep in mind my tote with purchases were already stored up too. Next thing in know, the guy- says “your bag needs to go up top (keep in mind we have 20-25 minutes before take off). And I told him “I just told her I’d put it up in time for take off”. He then says “that’s the attitude”. When I said “excuse me, what is your name” He got so close to my face. He said “oh are we gonna have a problem it’s Fox(his name)” He then accosted me about me earbuds and how I was being disrespectful. So I started to record him, when he accused me of taking his photo. Which I then did. A few minutes go by and I decide to be the bigger person - delete the recording. I go up to be the bigger person and apologize and he pushes me to the side and I start to apologize when he yells at me to stop talking. He needs a witness. Then the first FA and another lady show up. I then am told to take my seat. After he tells me I’ve broken the law and will be arrested. I sit down. Within minutes I’m pulled off the aircraft and told that if I do not listen to him I’m not allowed back on. And it’s his decision to let me back on the plane.