Frontier Airlines

✅ Trip Verified | Phoenix to Las Vegas. I had a purse and a small shopping bag I purchased in Phoenix flying back to Vegas which I know is just a personal item. When I attempted to board the flight they would not allow me on without paying for a carry on $60! I told them this item would be with me in my hand and not take up space on there flight and they said you can only take 1 item. I said ok and placed my small bag inside my purse no big deal. They still wouldn't allow me on the flight! I had to call my husband for a credit card number I will never fly this greedy airline again! And the lady at the desk was very nasty and unwilling to help!

Not Verified | I arrived for my flight and the employee was only able to print one of my boarding passes I was told that when I arrived in Miami and checked in they would be able to continue my trip with no problems this was not the case. First off they told me that even though I had already paid for my checked bag that I would not only have to pay for it again that as I had a 5 hour layover that they would not be able to check me in for several hours. After talking to several employees and a supervisor they were not only unable to help me they were unwilling to help me. And insisted I would have to pay over 100 dollars for my one checked bag as well as not being able to check in or several hours. I have flown frontier many times as I travel for business I after this experience I will be using other airlines from now on as this was by far the worst customer experience I have ever endured I would highly recommend paying a little more and flying any other airline in the end you will be much happier in the end.

Not Verified | New Orleans to Orlando. Horrible airline, over 3 hour delay with no explanation. Customer service ignored passengers standing in line at the desk, pretended not to see everyone and talked amongst themselves. Outrageous cost for luggage also. Wasted 1 day of vacation on a beautiful sunny day because of this airline. The least they could have done was to keep passengers updated. They gave out $10.00 vouchers but very limited on where they could be used plus they expired the next day - just a big joke, keep them Frontier. I should have believed all of the reviews I had read about this airline and saved myself and family some stress. Never again.

✅ Trip Verified | Dallas/Fort Worth to Denver. Walked twelve kilometers to airport from hotel. Happy surprise with carry-on charge that costs twice as much as an actual ticket. Flight bad. Roller coaster seats. Asked four times for water. Almost died of dehydration. Would have rather walked home.

Not Verified | I flew to and from Philidelphia for a wedding with Frontier. The flight there was ok, but the flight back was the worst flight I've ever had. During the flight, I noticed a female flight attendant in the front preventing people from using the restroom. She was getting items from the bathroom, and when someone would go to use it she yelled at them and stated to go to the back. Well, halfway through the flight I needed to relieve myself. I tried going up to the front to use the bathroom, and as I got up and walked past a flight attendant, she accosted me and stated the seat belt sign was on so I needed to go sit down. I stated I was going to the bathroom and kept walking. The flight attendant at the front yelled at me to go use the bathroom at the back and stated I could not use the one in the front. As I went to the back 2 attendants were serving drinks. I went up to them and they proceeded to ignore me. Then the female attendant turned to her male coworker and spoke to him loudly with attitude, "I don't know what this guy is trying to do!" So I told them I needed to use the restroom. She then yelled at me, "Well we are serving people! You'll have to come back later!" So I stormed off and forcefully sat back in my seat. After we landed the flight crew then informed us they were really tired so we would be doing them a favor picking up after ourselves so they didn't have to. Never again will I fly Frontier and neither should you. Paying extra is worth it for different airlines, at least they let you use the bathroom on-board. Also Frontier hits you with hidden fees so it's actually not cheaper compared to other airlines.

Not Verified | Miami to Newark. There are no savings really. Unlike most airlines, they charge you for the carry-on. Almost all of the other airlines do not charge for this. The only other airline that I know does is Spirit which I only use if their ticket price is very low for the destination I want to go to. I will most likely never repeat with Frontier.

✅ Trip Verified | Las Vegas to San Jose. Horrible airline. Extra charges for bags to include carry on. First the flight was delayed, then a gate change, then the gate changes yet again. Compile this with short tempered employees that provided a horrible customer service experience. First and last time on this airline for me. I don't care what the extra expense is. Frontier just isn't worth whatever small savings you get.

✅ Trip Verified | Las Vegas to Miami. We were delayed for a mechanical issue for nearly 4 hours. Attendants would not provide updates. We missed our cruise out of Miami. They offered only $50 voucher for our delay. Will never fly Frontier again. There are many options available, and even though they may cost more, I will take those options.

✅ Trip Verified | Newark to Puerto Rico. Seat has just enough space but doesn’t recline. Pilot and staff were kind. Extra fees and got to pay for all food. Great for the cheap prices they provide.

Not Verified | Initially when I booked for this flight, I completed a survey where I commented that I hoped this airline fulfills its obligations. I made that statement based on a previous experience with this airline. This time its even worse. The flight that was going to Florida from California was delayed, and there was no notification so as to make proper arrangements. The staff at the check-in were not helpful either. In fact, they acted as if the delay was my fault. After an hour delay I was told, there was an additional one hour delay, so by the time getting to Florida, the flight to Atlanta had already departed, The staff said there would be no other available flight until 4 days later. I was forced to book another flight with another airline, which costs me way more because of the urgency. The staff said there was nothing they could do about the delay other than to refund. It was the most horrible experience I have ever had with any airlines. Comparing the pain I endured to the cheapness of the ticket, the value of the money is 1/10. I will never recommend nor fly Frontier airlines again.