Frontier Airlines

✅ Trip Verified | Las Vegas to Miami. I just had the worst customer service experience ever using Frontier airlines. The representative at the counter at McCarran Airport was rude, unfriendly and unwilling to assist resolving my problem. It is ridiculous that Frontier Airlines system would assign separate seats to my husband and I when our reservation was booked together and check in was completed at the same time. Even more unbelievable is the fact that NO ONE seems to be able to make any adjustment to my reservation unless I pay a ridiculous fee and pay for a seat. I would never use Frontier Airlines again and will make sure to inform my friends and family to make sure they never make the same mistake.

Not Verified | Phoenix to Orlando. We arrived yesterday morning to fly to Orlando for our Disney trip that we’ve been planning for a year. We got there and they checked us in. After being checked in and before the took our bags, they told us that the plane was overbooked and they gave 2 out of our 4 seats to someone else. How can an airline do this? We have 2 small children (3 yo and 5 yo) who are now devastated because we missed our Disney day which was today. They rebooked us for today but we are now stuck in Denver for a 5 hour layover, which was just delayed an additional 50 min. We’ve lost out on our rental car, so we have to rebook that and only hope that they will reimburse us. And we lost one night at the hotel that we will not get reimbursed for. Not sure how Disney will work out but I am highly doubtful we will be able to do that now with all these added costs and less time spent in Orlando. We are devastated! During all this, the customer service rep was no help and had no empathy about this situation and refused to get a supervisor for us to talk to. Poor customer service.

✅ Trip Verified | Charlotte to El Paso via Denver. On the day of my return fight, flight 199 leaving from Charlotte to Denver, did not depart till 10:45am. The agents told us they have no information as to when it will be leaving. We were supposed to depart at 6:01am from Charlotte. My connecting flight from Denver # 383 was supposed to leave at 10:01am. So due to Frontier Airlines own fault, I missed my connecting flight. When we arrived at Denver airport, I went to speak to Frontier airlines agent and they told me there is no other flight leaving for El Paso on November 13, 2019, so I can schedule you for the next day November 14th, 2019 at 3:15pm there is flight leaving from Denver to El paso. I told the agent I have an appointment at Las Cruces and I can't wait till tomorrow. So either give me a partial refund or find me a return flight on the same day. The agent at the airport told me that she can give me partial refund and it will be in my bank account within 10 business days. Till now I haven't received a single penny from Frontier Airlines. I called them today and the customer service is telling me that you arrived at Denver just in time to catch the connecting flight to El paso which was leaving at 3:45pm on November 13th, 2019. Moral of the story I missed my connecting flight all due to the airline fault and lost my money and had to go with United Airlines to reach El paso on November 13th, 2019. Clearly they are really good at bluffing, and they have lots of technical problems and you can miss your flights. You wont even get your money back, I know for the future reference I will not be flying with Frontier ever again, because they don't care about providing good or even fair customer service.

✅ Trip Verified | Denver to Portland. We travel to PDX a couple of times a year and frequently take Frontier. My wife and I take the small bags that fit under the seat so there is no charge for luggage. However, this time for the first time ever since flying Frontier, the gate agent made my wife pay for her purse and that charge was $60! In addition, the Frontier website did not work when we tried to pre-print our boarding passes. As a result Pre-Check was not provided and we had the hassle of going thru the regular security lines. Fortunately on the return, the web site was functioning properly and we were able to pre-print the boarding passes with Pre-Check on them. As a result we will avoid Frontier in the future.

Not Verified | Atlanta to Orlando. Customer service was somewhat good, not great. Fees are expensive and added up quickly. No perks - no wifi, no snacks, not much room. Had the hardest landing I have encountered.

✅ Trip Verified | Orlando to Atlanta. I arrived at the airport 2 hours before my flight, then the flight was delayed. I got a text message letting me know my flight was delayed. Then, it was delayed again. It gave the departure time, by text, as 13:22. I went to get something to eat. I know the doors close 15 minutes before the flight. I lost track of time, and then had to pay my check. However, I was at the gate at 13:00. The doors were already closed, and there was no one at the desk. Another traveler was there as well. We both tried calling Frontier. I was on hold for half an hour. He spoke with someone who said they were sending someone to open the door. I spoke with a Frontier agent at another desk, who called someone, and said someone was coming to open the door. No one came. The plane sat without moving for an hour, but we were not allowed on. There were at least 4 of us who "missed" the flight, one of whom was sitting at the gate the entire time. We were all booked on the later flight that night. When I got there for the later flight, another flight had been delayed at our gate, then left early. There were 9 people left that time. One of the passengers had been speaking with the boarding attendant. The boarding attendant knew where that family was going and, when they didn't hear his loudspeaker announcement, just left them sitting there! Who does that? They were, literally, directly in front of him. I know you're supposed to pay attention, but the flight boards had been wrong all day, and it's very hard to hear the loudspeaker. They were also traveling with 4 children. I understand the closed door policy, due to safety. What I don't understand is not notifying people of an early departure. If you can notify of a delayed flight by text, there's no reason you can't send all important notifications that way. I also don't understand the complete lack of humanity the boarding agent showed that family by not even telling them that it was their flight he was calling for. Appalling.

✅ Trip Verified | San Francisco to Austin. Worse experience ever! Nickeled and fined for everything including my seat, my carry on. No refreshments offered not even water. 5 hours late! No communication or updated

✅ Trip Verified | Orlando to Dallas Ft Worth. Never have I been on a Frontier airline where they do not delay their flights due to some "paperwork " or what one of the captains called and i quote "a glitched paper". If you really want to fly with them, take direct flights or else you surely risk missing your connecting flight. This is the messiest airline I have ever used.

Not Verified | I had a flight from Raleigh to Denver on the 22nd of November 2019 where I picked up my daughter for Thanksgiving. My return flight was the same day with Frontier. It had already been a long day so I decided to upgrade to better legroom for the return flight (exit row). Upon boarding the aircraft and sitting down, I was informed that my daughter who is 6 years old was too young to sit in the exit row. I was not made aware of this until we were on the plane and I had already upgraded. The steward said I would have to swap with someone so I swapped with the couple in front of me and I was told to contact customer service in order to have the fee I paid for the upgrade refunded since I didn’t get to sit in the seat. Several attempts were made to call customer service over the holidays. Each met with an hour wait so I didn’t bother. Fast forward to today, the 30th where I finally make it through after sitting on hold for an hour. The first representative was from India, could barely speak English and after giving me the round about for 30 minutes, proceeds to transfer my call to god knows where and hangs up on me. At this point I’m livid but I call again. The second representative, of course, from India and can barely speak English. After going back and forth again I’m directed to put in a request via the website. They can’t solve it over the phone due to there not being any “official documentation that I didn’t get to sit in my seat”. Long story short, I’m probably screwed out of the money I paid to upgrade my seat due to their complete and utter incompetence/lack of effective resolutions. They’re unorganised, terrible customer service, incredibly uncomfortable flights and by far the worst airline to deal with. Do not fly with them. The money you save is not worth the hassles you may deal with. God help you if you travel with them and you run into any delays/issues. They will not help you resolve them because they already have your money. 0/10 across the board.

Not Verified | Had a flight from Denver to Orlando Tuesday November 26, 2019. A snow storm hit canceling our flight. Spirit could not find another flight to get down there when we need to. My daughter had a chance to cheer at Disney world, my other daughter and friend was also going with us a chance of a life time. Spirit was nice enough to refund our whole amount back but when I called Frontier they wanted 119 each for a cancelation fee. Inform me to do online so I did on Wednesday 27th. They won't give us a refund. Even when our flight was delayed coming home because of the weather. I had to work 5 jobs and my daughter 3 just to afford going on this. Why purchase travel insurance if it does not work.