Frontier Airlines

✅ Trip Verified | I booked 4 economy non-stop tickets from Denver to Orlando on April 1st - April 5th. 2 weeks after I booked the tickets I received an email stating there were changes to the itinerary. The change was the return flight from Orlando would involve a layover in Las Vegas so we would leave Orlando at 7:30pm and arrive in Denver at 4:40am! I have 2 small children and was told this was now my only option. Totally unacceptable! They did cancel the flights for a full refund but I will never look at a flight with Frontier again.

✅ Trip Verified | Chicago to Miami. I went to Miami for the weekend 1/31/2020 to 2/3/2020 and the lost my bag the entire weekend they did not find. I kept on calling them. Each time i call i hear a total different story about the status of my bag, They've trying to seduce me with their $75/day refund but i don't care and only want my bag back. They had me staying in the same clothing and draws the entire weekend until i returned home this morning 2/3/2020. Miami station contact number never answers the phone when i call nor called me to give me an update. Nobody care out there and look at this as a simple job so they're not invested to attend nicely to customers. I spent my days calling them every hour to have an update and they keep on telling me different stories that don't match, i have not being able to sleep at night and anxieties are getting the best of me since then. I always fly South west, or United and Delta but this was my first time to use Frontier. Frontier please find my bag, I need it.

Not Verified | Portland to Las Vegas. We arrived at the airport the required 2 hours in advance. All the kiosks were locked up/not working and it said to see a ticket agent. There were at least 75-100 people in line. We waited 1 hour and 45 minutes to see a ticket agent .. there were only a couple even working the desk, and were told we were not allowed to board the flight because there was only 5 minutes left to take off. They refused to refund our money, refused to put us on a different airline, refused to rebook us on the next morning's flight unless we paid an additional $250 per ticket, for each of us, after we had already paid $285 for the flight they wouldn't let us board. On top of that, we lost approx $200 on concert tickets that we were flying to Vegas to see and we were charged for the hotel that we didn't show up for. My aunt spent 2 hours on the phone trying to get this taken care of and it was a hideous level of customer service. Will never fly Frontier again. This is clearly a pattern and practice, since there are other reviews of this same thing happening in airports all over the country.

✅ Trip Verified | Philadelphia to Miami. Flight was delayed; original plane had some difficulties so there was a need to replace the plane. Still waiting to board; we are currently sitting in a cloud of misinformation. The plane should have departed 20 mins ago. So disorganised.

✅ Trip Verified | Kansas City to Orlando. My family's flight to Orlando was most unpleasant. I would not recommend flying Frontier (first time ever flying with them). The seats are uncomfortable, and baggage check is so pricey, the discounted ticket isn’t even worth not just paying more upfront and flying Southwest. You don’t even get standard complimentary beverages or snacks during the flight either, and have to order them if you want anything, no matter the length of the flight for extremely outrageous prices. We had already tacked on an extra $200 in baggage fees alone, this for bags that were carry-on sizes and were just not allowed to be considered "personal items" because they had wheels. We started out late by boarding the flight beginning 30 minutes later than scheduled, then spent another hour on the fully boarded plane sitting on the runway in Kansas City waiting to depart (for unexplained reasons). We ended up being over 2 1/2 hours later in total than what was scheduled by the time we had sat for another hour on a parked plane waiting on the runway for a terminal to become available to exit the plane in Orlando. This due to another plane having taken our plane's terminal for unloading because of our late arrival, and we could not exit until that plane and all its baggage was completely cleared and moved. We had set aside all of Sunday for traveling so that we wouldn't risk missing our first day at Disney... however, this did mean that on a Sunday night, all restaurants and delivery services were closed by the time we got our baggage claimed (which we finally did after roaming around aimlessly. Our bags had been moved to a different baggage claim terminal from what was stated when we were getting off the plane, and failed to be announced at the airport), found ground transportation, got an Uber and made it to our hotel. So we were unable to get anything to eat outside of vending machine stuff since we were without a vehicle, due to our plans to use Disney transportation throughout our stay at the park. We should have arrived in Orlando around 10:30 p.m., but did not end up getting to our hotel until after 3am. The whole thing was a terrible experience that I will never put my family or myself through ever again. The return flight back to Kansas City was with Spirit Airlines, also a first time flying with them. Their baggage fees were similar and a real slap in the face, however the flight staff was at least polite and attentive, and the seats were a lot more comfortable. We will likely fly Spirit again, but will only book it for a quick to-and-from trip so that we would only need a personal item to board with (this is the onl way anyone could possibly benefit from the money savings of booking with either of these 2 airlines). O

✅ Trip Verified | Atlanta to Denver. Not worth the perceived savings. I ended up paying way more in the end than if I would have booked with a reputable airline from the beginning. Keep in mind that Frontier is almost guaranteed to be the furthest concourse and furthest gate from the entrance so if you do risk it, give yourself way more time than with a normal airline. Also, the price is misleading as the ticket price doesn’t include a carry-on. So tag on $45 to the ticket price. Be very aware of your booking time as well. They will use the time 12:59 AM which looks like the night of the day you want to travel but it’s actually the night before the day you want to travel. Then they will not honor the honest mistake and charge a change fee of $190. Stick with the standard airlines.

✅ Trip Verified | San Francisco to Austin. Never fly Frontier out of San Francisco. I arrived for my flight today (Friday, January 17th) two hours early, and had issues starting with check-in. The self-check-in kiosk was old and out of date, so my credit card got stuck in the card reader, and when I finally dislodged it, the kiosk told me to "see agent." After waiting in line to check in at the terribly under-staffed counters, I went to security, only to find an excessively long TSA line. Since Frontier flies out the international terminal in SFO, you have to go through international security — in my case, this meant that I got in line at 8:20 am (an hour and 20 minutes before my flight), and was still standing in line at 9:25, when boarding closed. After finally making it through security, I ran to my gate, only to find that the flight had departed (in fact, it departed slightly early). The airport staff at the gate offered to put me on the next available flight to Austin — which happened to be on Sunday, two days from now. When I asked for a refund or voucher for a future flight, I was given a phone number. When I called the phone number, I spoke to a very friendly but utterly clueless employee who told me that it was beyond her power to give me a refund, and that I should talk instead to airport staff — which of course, I had already done. After going back and forth on this a few times, several things became evident that I would not get any sort of refund or compensation for the flight, despite the fact that the TSA delay was completely beyond my control, that the Frontier staff are desperately unhelpful that I should never fly Frontier out of San Francisco again.

✅ Trip Verified | I was trying to return from a cruise December 2019. It was a terrible experience. I was flying from Miami to Cincinnati. I am disabled. The Frontier employees I encountered are rude bossy and unhelpful. I flew down from cvg to Fort Lauderdale but the flights returning home had to be out of Miami. Cruises usually get in at 7 am. You get off most ships by 9am. I was transferred to Miami about 5 hours prior to flight home. I got in line at Frontier I tried to check my luggage. The rude ticket agent said you can’t check it now. We have nowhere to hold your luggage. I said I am disabled can’t they take it a little early. The ticket agent ordered me to go sit down. There were no empty seats. I said where should I sit. She just pointed but there was no seat. I went to go find a seat. I tapped the shoulder of a frontier employee who was walking bye me. She turned around then put her hand up no no and kept walking. She did not even know what I wanted. I never found a seat. I sat in a wheelchair for a while but was dragged out of the wheelchair by employees so I ended up sitting on the floor. I had to wait till 2 hours before the flight. I ended up with pnuemonia cause I had to sit on the floor. I never found an empty seat at Miami Airport. Frontier staff are rude unhelpful they hate their jobs.

Not Verified | Tampa to Raleigh Durham. We have had a good trip with Frontier on our way up and they have good cabin crew. Unfortunately, the way back was just an awful mess of customer service. The Raleigh-Durham staff were kind and the cabin crew were also kind. The bad part was when after we landed into Tampa. The captain jumped onto the PA and said, "Ladies and gentlemen, welcome to Tampa, unfortunately, the ramp is closed". The crew should've gave out beverages. We landed at 3:17pm and didn't get off until 3:30pm. We got down to the baggage and the Frontier flight from Ohio and ours were on the same belt. Then ours disappears. Soon, the Ohio flight goes off and the flight and the ramp finally reopens. Soon, the Ramp recloses. The Frontier staffer down there was on her phone.

✅ Trip Verified | Cleveland to Las Vegas. I decided to fly Frontier for the first time on January 9, 2020. The flight was decent for the price I paid for the plane ticket. After landing, I went to retrieve my luggage from baggage claim and to my dismay my clothing had been tossed carelessly into the bottom on a large bag along with my suitcase. I was able to speak with an attendant who informed me that by bag ended up like this because "I" overpacked it. I explained to her this was not the case at all since my trip would be short not to mention I had plenty of room in my bag even after packing was complete. She offers me a cheap suitcase which was not comparable to the original case claiming that was the only available case she had to switch out the original suitcase with. I refused this option and decided to weight the options of contacting customer service or just purchasing me another suitcase while in Vegas. While attempting to repack my original suitcase the attendant returned with a different suitcase that was more comparable to the original. I decided that I would take that suitcase in order to make it to my hotel. I kept my original suitcase with hopes of returning home with it for repair due to the value of the suitcase which was apart of a set. After the trip I returned to the airport to return home where I requested that my original bag be flown home at no cost due to the inconvenience. I was introduced to a manager in which she attempted to make no accommodation besides explaining to me to cost of adding another bag. After getting absolutely no where I had to pay $55 to ship back my suitcase that was handled poorly by the Frontier staff to begin with. I do not understand why I would suffer monetary discomfort due to the inconvenience created by Frontier especially considering that I had to pay to check a bag in the first place. I am extremely unhappy with this airline and they have made a first impression to last a lifetime.