"worst airline I have ever flown"
Marina Kumskova (United States)
✅ Trip Verified | Frontier is the worst airline I have ever flown. They were an hour late and did not have courtesy to even announce it. They just said wait, which cost me a lot of money because I missed work time and had to pay uber. The chairs are literally chairs; they do not recline at all; they charge $60 for any type of baggage; and do not even give water. None of customer service people are helpful.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Newark |
Date Flown | April 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The worst customer service I have ever experienced"
Jason Kennedy (United States)
Not Verified | The worst customer service I have ever experienced, when we booked my 14 year old sons ticket (unaccompanied) they confirmed it was good to go, waited 20 minutes in line because there were no Frontier workers to be denied because he’s under 15. You have to pay for a carry on which is insane, they basically told us they can do nothing and we’re out of luck, I wouldn’t recommend this airline to anyone.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Raleigh to Atlanta |
Date Flown | April 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"My final cost for this 1 flight is ridiculous"
Shay Scully (United States)
Not Verified | I was excited to get away recently and was looking for the best prices. Well I chose Frontier because the initial rate was so good for last minute. However, I have not even got on the plane yet and have had to already add a small fortune onto the "cheapest rate" and I still have to pay for wifi on the plane! My final cost for this 1 flight is ridiculous. When I check the site to see what is included. All they say is "no we don't do that so that we can pass along the cheapest rate for you". Foolish if you ask me. Foolish of me to think I was getting a deal!
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Buffalo to Fort Myers |
Date Flown | April 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"The employees were nowhere to be found"
Jillian Williams (United States)
Not Verified | Absolutely horrible! The employees were nowhere to be found! We weren’t late they just didn’t bother to show up! Got told about other flights that didn’t exist! All of the other airlines were helpful and kept having to page Frontier employees to the check in desk. Finally, we got our flight rebooked (no employee could help us get to our original flight) not even by a Frontier employee! Ridiculous! When we called customer service and asked for the supervisor she simply said “I understand, there’s nothing I can do.” So I had to change my flight and rentals and housing and I have to stay at another hotel with the money that I do not have! Never again will I fly with Frontier and neither should any of you.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Boston to Denver |
Date Flown | April 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"forced me to pay for extra bag"
Ludieli Renz (United States)
✅ Trip Verified | I had a 23"x16x10 bag weighing 30 pounds. carry-on at the gate, Paid! The attendant said was too big and forced me to pay for extra bag. I tried arguing that was in the right sizes of my ticket but the table he used was the regular one 22"x16x10. And that downstairs it worked just fine. He got very upset and no talk was possible the value was $110 for my and my husband's bags. I thought was ok to pay and then today call and explain the incident and get a refund or credit. For my shock, nothing could be done. The lady in the phone said: No refund or credit even if I have proof my carry on was the right size. So careful guys because if they decide change the rules at the gate and make you pay more you have no rights to fight about there or at the phone later. My original tickets $85 dollars. What I paid? $370. After all they only want give me a voucher with less then half what I paid at the gate valid for 6 months.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chicago to Las Vegas |
Date Flown | March 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"voucher for future travel instead of a refund"
C Nardelo (United States)
✅ Trip Verified | I booked a flight through Frontier for June 5th. The flight was cancelled as of today, April 1st, and there is not another flight available on that date between the two cities. I accept that. What I can't accept is that the ticket is non-refundable but the airline cancelled it and not me - and they are only giving me a one year voucher for future travel instead of a refund. How is that an incentive to ever book a Frontier flight again?
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Reno to Las Vegas |
Date Flown | April 2021 |
Value For Money | 12345 |
Recommended | no |
"the worst flight experience"
Justin Phelps (United States)
Not Verified | This was the worst flight experience I've ever had. Me and my 2 friends were going on a snowboard trip. We missed our first flight even though we were in line, 1 person in-between me and baggage check. And the lady took the person infront of mines bag. But told me it had hit 45ims before the flight and I couldn't check my bags. So they rebooked us (thank goodness we bought the insurance) 12 hrs later. So we chopped it up and dealt with it. Made our next flight. Got to LAX, fast forward 6 days. We get to the Frontier bag check about 55 minutes before our flight. And it was No one there. So 2nd flight missed. We pay $59 each to switch it but didn't know she switched it to another airport. Long story short we made it home 3 flights , 48 hours and $500 extra later.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Raleigh Durham to Los Angeles |
Date Flown | March 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not recommend Frontier Airlines"
Laura Schermer (United States)
Not Verified | We had our flight all booked with Frontier Airlines in May 2020. Because of covid19 our trip was canceled by the airline. Frontier Airlines would not refund my money instead they gave me points. They also told me that there would be no restrictions on those points. Since then I have tried using those points and I tried to book a flight to Pittsburgh from Charlotte North Carolina and I could only get that date if I paid money they wouldn’t allow me to use points. I would not recommend Frontier Airlines for anything. Actually I have tried several times to book with points and no flights were available.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Charlotte NC to Fresno, CA |
Date Flown | May 2020 |
Value For Money | 12345 |
Recommended | no |
"Customer service was horrible no care and no compassion"
Chantel Briggs (United States)
Not Verified | Never made it on the flight. Waited for an hour get to the counter they said they called for our flight. We did not hear, they called on one side of the room and did not bother to repeat on the other side so everyone can hear. No intercom. They said we might have a chance to go to boarding, he did not check our bags so we got to boarding they told us we had to go back to check bags. We missed the flight, they said next flight was the next day. Customer service was horrible no care and no compassion. Gave us a number to call for refund, talk to about three people two were supervisors who told me there was nothing they can do and they did not give refund nor make any accommodations nothing. Frontier Airlines customer service is horrible, the worst customer service I’ve ever had. Would not recommend this airline to no one. When things go wrong they will keep your money.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chicago to Las Vegas |
Date Flown | March 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Frontier are experts in lousy customer service and arrogance"
Harry Roger (United States)
Not Verified | Never again! Frontier are experts in lousy customer service and arrogance. They did not respond to my email. Ground staff could not care less. The plane was crowded and dirty. The seat gave me a backache, it was so hard with little recline. Found a used napkin/tissue in the seat back.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Los Angeles to Denver |
Date Flown | March 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |