Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3600 reviews
2/10
3 star Skytrax Rating
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1/10

"the worst flight experience"

(United States)

Not Verified | This was the worst flight experience I've ever had. Me and my 2 friends were going on a snowboard trip. We missed our first flight even though we were in line, 1 person in-between me and baggage check. And the lady took the person infront of mines bag. But told me it had hit 45ims before the flight and I couldn't check my bags. So they rebooked us (thank goodness we bought the insurance) 12 hrs later. So we chopped it up and dealt with it. Made our next flight. Got to LAX, fast forward 6 days. We get to the Frontier bag check about 55 minutes before our flight. And it was No one there. So 2nd flight missed. We pay $59 each to switch it but didn't know she switched it to another airport. Long story short we made it home 3 flights , 48 hours and $500 extra later.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRaleigh Durham to Los Angeles
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not recommend Frontier Airlines"

(United States)

Not Verified | We had our flight all booked with Frontier Airlines in May 2020. Because of covid19 our trip was canceled by the airline. Frontier Airlines would not refund my money instead they gave me points. They also told me that there would be no restrictions on those points. Since then I have tried using those points and I tried to book a flight to Pittsburgh from Charlotte North Carolina and I could only get that date if I paid money they wouldn’t allow me to use points. I would not recommend Frontier Airlines for anything. Actually I have tried several times to book with points and no flights were available.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCharlotte NC to Fresno, CA
Date FlownMay 2020
Value For Money 12345
no
1/10

"Customer service was horrible no care and no compassion"

(United States)

Not Verified | Never made it on the flight. Waited for an hour get to the counter they said they called for our flight. We did not hear, they called on one side of the room and did not bother to repeat on the other side so everyone can hear. No intercom. They said we might have a chance to go to boarding, he did not check our bags so we got to boarding they told us we had to go back to check bags. We missed the flight, they said next flight was the next day. Customer service was horrible no care and no compassion. Gave us a number to call for refund, talk to about three people two were supervisors who told me there was nothing they can do and they did not give refund nor make any accommodations nothing. Frontier Airlines customer service is horrible, the worst customer service I’ve ever had. Would not recommend this airline to no one. When things go wrong they will keep your money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Frontier are experts in lousy customer service and arrogance"

(United States)

Not Verified | Never again! Frontier are experts in lousy customer service and arrogance. They did not respond to my email. Ground staff could not care less. The plane was crowded and dirty. The seat gave me a backache, it was so hard with little recline. Found a used napkin/tissue in the seat back.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Denver
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"never fly again with this airline"

(United States)

Not Verified | up 2 hours early to check in my bag as I had checked in 24 hours prior. I got to Orlando and they lost my bag. Called 3 days later spoke with a supervisor was supposed to get call next day .. nothing. 4th day was supposed to get call from next department .. nothing. Still no bag. Refuses to pay ubers to get back and forth to get new clothes. Who knows when i will be reimbursed. First vacation in 2 years ruined. All money spent on new stuff and cant take time to call. Will never fly again with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the worst airline I've ever used"

(United States)

Not Verified | By far the worst airline I've ever used. Had problems with our purchased baggage, wait times, employee attitude, etc.. Currently have been waiting 40mins for an employee at the baggage check in counter. Not too mention only airline that doesn't offer benefits with their services. Pilot is the only one I have no issues with whatsoever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix AZ to Oklahoma City, OK
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not let us board our flight"

(United States)

Trip Verified | This airline would not let us declare a firearm at the ticket counter, would not let us board our flight and then blamed us for “being late” (we were there over two hours in advance). A customer service representative cussed at us over the phone. We were stranded in Orlando for hours, never given any compensation even after over 9 hours of speaking with employees and making phone calls. Spent over 600 dollars of our own money to fly with a different airline to get home with no way of getting compensated for this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Indianapolis
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never had to pay for a Carry on"

(United States)

Not Verified | Miami to Memphis. I have never had to pay for a Carry on. Fly Frontier you will. I’ve always been offered some type of beverage or snack. Fly Frontier you pay for $2.00 for water no snack. The seats were uncomfortable, no recline. No WiFi, No way charge your devices no inflight entertainment. The attendant were using most of the over head storage to store the own luggage. The pilot doesn’t keep you informed on anything, and the hidden fees. This was definitely a never again for me!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Memphis
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"definitely don’t recommend"

(United States)

Not Verified | I flew to Atlanta from Buffalo the flight was fine until we landed there was a fight at the front of the plane it got cleared up quick (but still what type of airline is this) but coming back I missed my flight. I got held up at TSA over my laptop. Then i missed the flight granted I was running late, now they offer me another flight same time 7:21am next day with a six hour layover in Orlando. So I didn’t take the flight I booked with Southwest for a flight that left Atlanta Airport @9:45 with a layover In Baltimore getting me back home to Buffalo a hour before my original flight. I called Frontier asking them maybe is it a way they can accommodate the situation being as though they wanted me to sit in a Airport for 24hrs and basically they offered all they could I choose not to take the flight. I will never fly with them again and definitely don’t recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuffalo to Atlanta
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would never use this flight again"

(United States)

Trip Verified | The bags cost $55 each and my carry on was $60. That is ridiculous. I would never use this flight again. I ordered my ticket through justfly.com,. I flew Rsw on American Airlines my bags was $30 each and free carry on. They had me fly back on frontier and it was disappointing and very unexpected and the girls were very rude about the situation about the bags
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Myers to Philadelphia
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no