Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1697 reviews
2/10
3 star Skytrax Rating
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1/10

Frontier Airlines customer review

(United States)

I had a combined round-trip ticket flying American from Tulsa to Denver then Frontier to Minneapolis; coming back was the reverse Frontier out of Minneapolis then American to Tulsa. It was ticketed through American. Flying to Minneapolis was fine because I didn't really have to interact with checking in at Frontier. However the return was horrible. I arrived at the airport later than I planned but still had a half hour before takeoff when I tried to check in at the Frontier counter. The attendant wouldn't let me check in because he said I wouldn't make it in time. I had a half hour but he wouldn't even let me try. I asked if there was anything he could do and he said no. Other airlines have been known to call the gate tell them the passenger was on the way and ask them to hold the plane. But not Frontier. He was also unwilling to help me get on a later flight because "it's ticketed through American let them help you". I went to the American desk. They were very friendly and tried to help. However it would cost $150 to change my ticket and fly from Minneapolis with them so they suggested I go back to the Frontier desk and ask them to sign my ticket over to American. The attendant would not help me and rudely said it was my fault because I was late. But he finally said they could put me on standby on the next plane which would leave 4 hours later but said it was full so my chances weren't good. I went back to American and paid my $150. From now on I will pay a little more to deal with a friendly helpful person.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

We were supposed to leave on a 1.12 flight to Denver and our plane had started boarding when an announcement was made that there may be an aircraft change. There was - the plane headed to Harrisburg directly across from our gate started deboarding and got on our plane and took off. Here we sit 3 hours after we were supposed to leave with another 5 hour wait before we can leave. What I don't understand is why we had to sacrifice our plane and time for the folks going to Harrisburg. It's a huge inconvenience. We will never fly with Frontier again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Flew Frontier 3 times this week (Denver to Phoenix 11/16 Phoenix to Denver 11/17 and Denver to Dallas 11/24). This was the first time I had used this carrier. Not a single flight left on time average delay on each flight was 2-3 hours (always blamed on mechanical delays). I understand being delayed once in a while but 3 out of 3? Also staff (from the baggage checker to flight attendants) were grouchy and the customer service reps essentially told me too bad (never once apologized for the inconvenience). I fly a fair amount (20+ times per year) and have been on almost all major US carriers this one takes the cake as the worst!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I flew from Austin TX to Portland OR changing both ways in Denver CO. On all 4 planes the aisles were so narrow that it was difficult to even enter the plane. The planes seem to have been changed from 5-seat rows to 6-seat rows and additional rows added. This meant that the seats were so close together that the experience was like being a sardine in a can. When the stewards were passing out drinks on one flight they parked the cart by my row and served the whole plane from there. When the passenger in front of me lowered their seat they were in my lap. Never again will I fly Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

Will never fly Frontier again. Was on 4 different flights and were only greeted twice by flight attendants. Made arrangements in April for a November trip and had no choice of seats at reservation time only to be told at check in you will get your seat at the gate. Gate staff were rude. We had a first time flyer with us and nicely asked if she could be seated with one of us so she wasn't alone. Only to be told we were lucky to be on this flight. The 4 of us were separated on all the flights we were on. When you're flying for over 3 hours it would be nice to sit with someone you know.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Frontier Airlines customer review

(United States)

Denver to Dayton to visit family in Ohio. Have flown Frontier many times before staff have always been courteous and apart from when I've flown home in the winter the flights have been on time. I have a direct flight so don't know about connecting flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Frontier Airlines customer review

(Canada)

Flew from Orange County to Detroit with a stop in Denver. Boarding in Orange County was fine was seated at the very back of the plane which I hate but that is the luck of the draw. Flight started with flight attendant saying the TV system was broken for the flight . Beverage cart came around giving us a shot glass of Pop. Landed in Denver 15 minutes late. Only had 15 minutes to catch my next flight which was 7 minute away from gate to gate. Being at the very back of the plane killed another 5 minutes. We rushed (with no assistance from the airlines) to our connecting flight and was made to feel like it was our fault when arriving at the next plane for holding up the flight. Never even looked at our boarding passes just ordered us on the plane. Why would they put us at the very back of the plane on the first flight when we had a tight connection like that. I booked over a month in advance. Second flight to the very back of the plane again. Air did not work in our seats and when asked attendant about it she brushed it off in addition the seats do not go back when you are in the last row which made it tight. Then the TV came on and was disappointed we had the pay $5.99 if we wanted to watch it. Overall very uncomfortable flight with rude attendants. I flew AA a week earlier and had a great experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Even though I booked round trip tickets with Frontier I never once got on an actual plane the departing flight was cancelled altogether and the return flight was delayed so long that the connection would have been impossible to make. Making matters worse I was flying to my sister's wedding in California from Michigan and could not afford to wait for following day much less trust that it would go. So they rebooked myself and my daughter on a flight from Detroit to Washington/Dulles then after hurrying to the connecting gate we flew clear across the continental US something like 5 straight hours. Not much fun to say the least. Coming home we were forced to layover an extra day so my 5 day trip turned into a six day trip with three days spent entirely at airports. As far as this review goes I can't give an opinion because I never got on their plane! My sister booked my niece on the same flight so the same thing happened to her except they rebooked her on US Airways and she flew from DTW to Phoenix but never made her connection to California.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
2/10

Frontier Airlines customer review

(United States)

I will never fly Frontier again. The staff were rude and made us very uncomfortable. They were not helpful at the baggage check in this was in PHX on the morning of Sep 12th. On our connecting flight going to Nashville one of the flight attendants snapped at me when I asked where the restroom was. Their lack of customer service made my experience lousy. On our way back we took United Airlines. Totally different.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Frontier Airlines customer review

(United States)

Overall I was very satisfied. Online booking was smooth I had no problems boarding and the flight left and arrived on time in Denver. I flew from Salt Lake to Little Rock to visit family and I might have to push my return date out so I am curious as to how smooth that will go. The drinks on flight were a small cup with ice the food was expensive and so were alcoholic drinks so I refrained from those. I would recommend this flight and would also add that more leg room would be nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes