Frontier Airlines

Not Verified | I had two tickets roundtrip to fly on Frontier in April of 2020 and they gave me ninety days to use them as we could not fly during covid. After the ninety days instead of just exchanging them for miles they just canceled it and kept the money. Instead of giving me a credit with the airline they kept the money and I got no flight, but they lose a potential flyer.

Not Verified | Trust me when I say never fly Frontier. Seats are horrible, no food, no video entertainment and they make money by charging you for luggage when I was told it would be free. Also had to check in my firearm through TSA took it through but it didn’t get to the office, they put my luggage with everyone else luggage which shows they don’t pay attention to safety because it should of been put in frontier head quarters safety room, also they don’t pay their customers any mind, they were focus on conversating with the employees.

✅ Trip Verified | We had a departure time for 5:12pm, we arrived 2 hours early and was told there had been a change in our flight time, 6:10am and our plane left 13 hours ago, we were a no show. We were never notified, can’t get a refund, can’t get on another flight, they were no help. Had to get a hotel room for the night and 3 more tickets from another airline to get home. Started looking online and this happens a lot with this company.

Not Verified | Decided to try out Frontier to save a couple bucks, will never make this mistake again. I've flown for thirty years now and I can not believe the unprofessionalism of this airline. We booked a single passenger flight months ago to fly from Sacramento, CA to Cleveland, OH. Less than twenty-four hours until lift off we learn that the first portion of this trip was delayed nine whole hours and our connecting flight could no longer be met. Been on the phone for over an hour and can't find a single representative who will work with us unless we shell out more money. A simple google search clearly shows flights still available which would bring us from point A to B tomorrow but Frontier will not let us transfer unless we pay another $100 on top of what we already gave them when we first bought the ticket. Disgusting, I've never had an airline demand more money to fix an unexpected flight change especially when the only luggage involved in a single carry-on.

Not Verified | That which is cheap, becomes expensive! The lack of efficiency, poor communication and ineffective customer service, negatively affects the entire experience. Never on time flights, cherry on top.

Not Verified | They’re cheap for a reason. Customer service is an absolute nightmare! We get to the airport, the kiosk tells us we have to go to the counter to print the boarding passes. We wait over 30 minutes in line- while people are already yelling at the employees behind the counter- just to get told the gate is closed (what gate closes over 2 hours early?!?!). When we ask the manager, how can this be and why isn’t it on the itinerary, he calls over the next customer and proceeds to motion to us to shoo. Even his employees said they don’t know why he’s acting like this. He ends up printing us a boarding pass and tells us to go see if there’s any seats left. We get to security and they reassure us that the plane won’t leave without us or a rep will come over and try to rebook us, as there’s 2 more people on the same flight stuck at security. We finally get to the gate and they tell us that the flight has already left. We call customer service in hopes to get compensation, only to get told no. They can only refund the ticket. Nothing for the inconvenience or the fact that now we have to find somewhere to lodge.

✅ Trip Verified | I had the most wonderful experience on Frontier Airlines flight 2823 from Colorado Springs to Phoenix. There was an African American female flight attendant who was absolutely delightful. She was extremely nice and absolutely hilarious. She deserves a reward for her excellence at her job. I’ll definitely fly Frontier again in the future.

Not Verified | You’re better off walking wherever you’re headed, barefoot. Unorganized, uncommunicative and late without apology. Flight to Cleveland people were waived off at the entry because it was a flight to Iceland. Gate said Cleveland, all agents were confused. 1 hour late due to who knows what. On the return flight to Tampa there was a young child in extreme duress screeching, Oh my God, Oh my God, Oh my God for 4 minutes. This young Mother, on Mother’s Day was offered no assistance. The mechanical delay resulted in 9 additional people added to the flight. I took the opportunity to deboard and pay full fare on a real airline to get home. If I could have rated zero stars I would. Truly, this was the last, Frontier. Walk or stay home. Horrific experience!

✅ Trip Verified | I booked my flight on the 27th of April, and wanted to cancel my reservation because we ended up renting a car for our trip. The website didnt work at all to cancel, so I had to call. Let me just say, their "first time" policy to charge $39 per person 59-7 days, 60+ days ahead is free and you can only get it free if you purchased your tickets through their WORKS program. Long story short, these people are very money hungry and dont care at all what your situation is. Please read the reviews before you book with Frontier. The cheap ticket comes with all the hidden fee they dont tell you about if you dont read their policy.

✅ Trip Verified | Flight attendant was rude and slapped my leg to get my attention instead of being polite. She also refused to let me help my toddler use the restroom and expected me to leave my 4-month-old baby on the seat 18 rows back so I could go into the restroom with my 3-year-old. Reaching out to their customer service was a waste of time. They are not family friendly and do not care about passengers.