Frontier Airlines

✅ Trip Verified | Arrived 2 hours and 15 minutes early. Baggage check line was enormous. Waited for an hour and 45 minutes. Finally put my bag on to get weighed, they announced that everyone had to rebook their flights. There were flights to 3 different cities, all had to rebook. The next flight was the next day. Ridiculous. Their incompetence caused over 100 people to miss their flights. Never will I choose them again. I went and paid extra to fly Delta. I should’ve trusted all of the negative reviews.

Not Verified | First off the seats are like sitting on a plastic lawn chair. There’s absolutely NO leg room whatsoever. Even when you “upgrade”, it’s not an upgrade at all! The only difference is that the seat color is different. Second, the staff is rude and completely unprofessional. No consistency at all. My husband and I wore the same masks on 3 flights, our 4 flight connecting us home, they said we couldn’t wear them because it had a “vent” even though inside the mask was a filter. They told us we weren’t allowed back on the same plane we just got off of. They also try to sell you on a credit card, while in flight! They do not offer any water with Covid happening it’s understandable, but if you want to purchase a small bottle of water you can do so for $3.99! Even before getting on the flight, booking was nuts. Charged for picking a seat (more for a window seat), charged for a carry on, charged for a checked bag, they wanted to charge me for my small crossbody purse! Overall the experience was terrible.

✅ Trip Verified | What a nightmare trip. Absolutely no amenities - no water (without purchase), snacks, too small of pull down tables, no way to charge anything, flight back was delayed by 1 hour and 15 minutes without telling us why until the very end. Branson airport was extremely hot. The only good thing was that those of us with connecting flights could get off first. I barely made it to my connecting flight. A flight attendant made a bullying announcement saying that if we dared take down the mask below our nose, we would be arrested at landing and put on the no fly zone. Excuse me, but how are you supposed to take a drink or eat your own snack, or my grandson stay happy with some snacks? Then the connecting Denver flight ended up leaving late, but arriving on time. At the baggage claim, no suitcase! All of us from traveling from Branson didn't get our suitcases loaded on the Denver plane. There were no attendants at the SLC airport and we had to wait 1/2 hour before even getting any help. By this time it was 1.30 in the morning. My bag had my computer cord I need for work and the bag wasn't delivered until 8.30 pm the next day. I'll avoid Frontier whenever I can. Also, when I called, couldn't get hold of a real person except for the buying a ticket part.

Not Verified | Absolutely horrible experience. You are not able to do early check in on your phone before getting to the airport therefore, you will definetly be met with a massive line. Our line to Mexico was about 1 hr but out line leaving Mexico was about 2.5 hrs. The worst thing was the line was growing so they opened a new line but let about 100 people (that were in back of us) into this new line so people who were in back of line were now ahead of us! The guy who opened the new line seemed to enjoy making everyone upset. Our flight was delayed 3xs ending up being 3 hrs and found out it was because plane had mechanical issues (system going blank and ground lights not working) then when we landed sat in plane for 45 min because they gave our hanger to another plane. The seats don't recline and no snack or drinks. Overall horrible. A would be 3. 5 hr flight with normal check in would of been half a day of travel. This ended up being a full day from 9am to 8pm. Stay clear I think they will sell out at some point. They are over booking with customer service and amenities slashed. We saw a couple crying in another lane as probably going to miss flight. This picture below is before it even got worse

Not Verified | Phoenix to San Diego. Imagine flying with this airline and trying to get to your destination at a timely manner. The people at the front desk were so useless at their jobs that they ended up delaying me, costing me the chance to check into my original flight and instead I had to take up a 2nd flight [which would put be back most of the day] Don't pick this airline at all if you wanna get to your destination at all or in a timely fashion.

✅ Trip Verified | Frontier is cheap. No doubt about it. However that comes at a cost. First, there was a attendant on the flight that was nodding out during take off and half way through the flight, pupils like pin pricks. Second, I had to reschedule my return flight. I attempted to do this online. Three unsuccessful untempts I try the phone. After 30 min of waiting I get connected to a woman who spoke very little comprehendible English. After a frustrating 20 min on the phone trying to understand what she was saying I asked for someone whos primary language is english. She informed me she was speaking perfect english and continued on. I asked for supervisor, Supervisor called me back after 15 min and informed me of the cost of 236$ to move my flight to Thursday from Wednesday. I advised him of the before mentioned attendant being under some sort of intoxication and informed him after dealing with all of this I wish to just cancel the flight and take my money back assuring him I will never fly with them again. He told me I will be charged a cancelation fee and receive my money back in the form of frontier miles. then hung up on me. Never again, I'll pay the extra for a ticket with another line.

✅ Trip Verified | Absolutely the worst airline with the worst customer service. Do not book this airline thinking you are saving money. They upcharge you for everything. The planes leave early/late and the customer service if a problem happens is the absolute worst. Indian based 3rd party customer service who all have a script and says the same line. Will never book with them again.

✅ Trip Verified | Horrible first time experience, flight was delayed 9 hours and it took 5 just to start sending another plane. Poorly compensated us with a hotel stay and a laughable $100 voucher that has to be used in 3 months, never flying again and would recommend literally any other airline. I guess they're cheap for a reason.

Not Verified | Worst airline ever! The luggage cost was ridiculous. Our flight was almost 5 hours and we did not even get a glass of water and they said it was because of COVID. However we flew Delta on the way to Orlando and we had full beverage service. If you did want water on Frontier you had to pay 2.99 for a bottle. Seats were the worst and the flight attendants were not pleasant at all. Clearly, they didn’t want to be flying on Frontier either. Without a doubt the worst flight experience I have ever had.

✅ Trip Verified | I unfortunately had to cancel my flight plans due to an unfortunate circumstance with family. I completely understand the cancellation policy by Frontier however my concern is the extreme lack of forgiveness from Frontier's policy. I decided to try Frontier for my first time in many years and bought the Den membership for $60 along with my flights. Total was $193 and cancelling them cost $120 + the $60 membership (which I couldn't get refunded even though I never used it) leaving me with 13 dollars credit. I wasn't looking for my money back and even thought maybe just giving one of the $60 cancellations as credit to be used for future flights would be good middle ground. Customer service was pleasant but had no power when it came to keeping customer relations. Due to this I will be going out of my way to avoid using Frontier in my future plans.