Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3600 reviews
2/10
3 star Skytrax Rating
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1/10

"I guess they're cheap for a reason"

(United States)

Trip Verified | Horrible first time experience, flight was delayed 9 hours and it took 5 just to start sending another plane. Poorly compensated us with a hotel stay and a laughable $100 voucher that has to be used in 3 months, never flying again and would recommend literally any other airline. I guess they're cheap for a reason.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSyracuse to Orlando via Phoenix
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst flight experience"

(United States)

Not Verified | Worst airline ever! The luggage cost was ridiculous. Our flight was almost 5 hours and we did not even get a glass of water and they said it was because of COVID. However we flew Delta on the way to Orlando and we had full beverage service. If you did want water on Frontier you had to pay 2.99 for a bottle. Seats were the worst and the flight attendants were not pleasant at all. Clearly, they didn’t want to be flying on Frontier either. Without a doubt the worst flight experience I have ever had.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Phoenix
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service was pleasant but had no power"

(United States)

Trip Verified | I unfortunately had to cancel my flight plans due to an unfortunate circumstance with family. I completely understand the cancellation policy by Frontier however my concern is the extreme lack of forgiveness from Frontier's policy. I decided to try Frontier for my first time in many years and bought the Den membership for $60 along with my flights. Total was $193 and cancelling them cost $120 + the $60 membership (which I couldn't get refunded even though I never used it) leaving me with 13 dollars credit. I wasn't looking for my money back and even thought maybe just giving one of the $60 cancellations as credit to be used for future flights would be good middle ground. Customer service was pleasant but had no power when it came to keeping customer relations. Due to this I will be going out of my way to avoid using Frontier in my future plans.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCedar Rapids to Denver
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so unorganized and we were disgusted with their staff!"

(United States)

Not Verified | Will never ever fly with them ever again! We came to Orlando airport 2.5 hours before our flight. We look and there are thousands in line for tickets. They must have had about 6-8 flights all taking off around the same time! We waited in this line for 2 hours for tickets to get up to the counter to be told that we have to rebook for the next day! Was so unorganized and we were disgusted with their staff. I missed a whole day of work and couldn't get home to see my kid! We had to spend an extra $200 to get a hotel! Plus food for a whole day and night! Plus all the other money I lost not going to work! We call Frontier, they offer a $25 gift card! That is terrible! Never ever fly them! Was the worst experience of my life and I've been through some bad things flying! This topped it!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilwaukee to Orlando
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they just canceled it and kept the money"

(United States)

Not Verified | I had two tickets roundtrip to fly on Frontier in April of 2020 and they gave me ninety days to use them as we could not fly during covid. After the ninety days instead of just exchanging them for miles they just canceled it and kept the money. Instead of giving me a credit with the airline they kept the money and I got no flight, but they lose a potential flyer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to West Palm Beach
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Frontier"

(United States)

Not Verified | Trust me when I say never fly Frontier. Seats are horrible, no food, no video entertainment and they make money by charging you for luggage when I was told it would be free. Also had to check in my firearm through TSA took it through but it didn’t get to the office, they put my luggage with everyone else luggage which shows they don’t pay attention to safety because it should of been put in frontier head quarters safety room, also they don’t pay their customers any mind, they were focus on conversating with the employees.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Atlanta
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never notified, can’t get a refund"

(United States)

Trip Verified | We had a departure time for 5:12pm, we arrived 2 hours early and was told there had been a change in our flight time, 6:10am and our plane left 13 hours ago, we were a no show. We were never notified, can’t get a refund, can’t get on another flight, they were no help. Had to get a hotel room for the night and 3 more tickets from another airline to get home. Started looking online and this happens a lot with this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Austin
Date FlownMay 2021
Ground Service 12345
Value For Money 12345
no
1/10

"will never make this mistake again"

(United States)

Not Verified | Decided to try out Frontier to save a couple bucks, will never make this mistake again. I've flown for thirty years now and I can not believe the unprofessionalism of this airline. We booked a single passenger flight months ago to fly from Sacramento, CA to Cleveland, OH. Less than twenty-four hours until lift off we learn that the first portion of this trip was delayed nine whole hours and our connecting flight could no longer be met. Been on the phone for over an hour and can't find a single representative who will work with us unless we shell out more money. A simple google search clearly shows flights still available which would bring us from point A to B tomorrow but Frontier will not let us transfer unless we pay another $100 on top of what we already gave them when we first bought the ticket. Disgusting, I've never had an airline demand more money to fix an unexpected flight change especially when the only luggage involved in a single carry-on.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSacramento to Cleveland
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"That which is cheap, becomes expensive!"

(United States)

Not Verified | That which is cheap, becomes expensive! The lack of efficiency, poor communication and ineffective customer service, negatively affects the entire experience. Never on time flights, cherry on top.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Fort Myers
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"tell us that the flight has already left"

(United States)

Not Verified | They’re cheap for a reason. Customer service is an absolute nightmare! We get to the airport, the kiosk tells us we have to go to the counter to print the boarding passes. We wait over 30 minutes in line- while people are already yelling at the employees behind the counter- just to get told the gate is closed (what gate closes over 2 hours early?!?!). When we ask the manager, how can this be and why isn’t it on the itinerary, he calls over the next customer and proceeds to motion to us to shoo. Even his employees said they don’t know why he’s acting like this. He ends up printing us a boarding pass and tells us to go see if there’s any seats left. We get to security and they reassure us that the plane won’t leave without us or a rep will come over and try to rebook us, as there’s 2 more people on the same flight stuck at security. We finally get to the gate and they tell us that the flight has already left. We call customer service in hopes to get compensation, only to get told no. They can only refund the ticket. Nothing for the inconvenience or the fact that now we have to find somewhere to lodge.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Atlanta
Date FlownMay 2021
Ground Service 12345
Value For Money 12345
no