Frontier Airlines

✅ Trip Verified | Lost our checked bag and did not find it our entire trip. We had to buy new items for our trip and spent hours either on the phone with customer service or at the airport. No one knew what they were talking about and they refuse to refund us, even though we have told them over and over that they ruined our vacation. Worst airline ever, will never fly with them again. Would give a zero out of ten if I could.

Not Verified | My complaint is not about my flight but my booking today and having to change the return reservations. I paid $258 for a round trip from Las Vegas NV to Ontario CA, in less than 30 minutes I realized that the return date had to be changed. I had to cancel the complete trip and I was charged $150 leaving me with a flight credit and they do not refund your credit card. I'm a senior citizen and I just lost $150 and have to take the rest in a credit with the airlines. I can't believe they kept that much money, now I'm unable to take my trip to see my family because of that charge and nothing I could say or do to get a refund or total credit of my purchase. So senior citizens beware them taking $150, their cancellation fees are very high and this is a warning.

✅ Trip Verified | My flight from Seattle to Houston was supposed to be connected in Denver. The Seattle to Denver flight got delayed for 3 hours and the agents even didn’t tell me because all they wanted was for me to pass the gate and go to Denver and desperately look for a connecting flight! I insisted about the emails I was getting which was saying my flight has a 3 hours delay, finally they said yeah there’s a delay and we can do nothing because we have no contract with other airlines to transfer you. They charged me 470$ and only refunded me 256$ (almost half of what I paid). In result I wasn’t able to attend my job interview and I lost the job.

Not Verified | This is absolutely the worst airline I have ever dealt with. Ever, even for “Covid times.” They left me and my family stranded in Orlando 1 hr before flight was to take off by notifying me that my flight was canceled and offered zero options for 3 days for another flight home. Email days later offered $400 credit per passenger but strict stipulations on credit. This airline is a joke. Save yourself a lot of frustration and just book with Delta or United and actually get to your destination on time, or at all! You don’t realize how much going the cheap route will cost you until you’re stuck thousands of miles from home. They did not even honor the voucher. Unbelievable.

Not Verified | This is the worst experience traveling. Frontier shows you great deals; however, there isn’t a real deal. My flight was changed twice! Frontier is not a good airline at all. I traveled with my elder sister who needed a wheelchair which Never Arrived. Last time I will travel through Frontier Airlines. Very unprofessional!

✅ Trip Verified | Never pick this airline. No reclining seats. No free water to drink. Rude fight attendants. Pilot don't speak fluent English. Flight attendant don't speak fluent English. I have never seen flight attendants going to the restroom for 10 minutes each of them at least 4 times during the flight. Also the two pilots went to the restroom 3 times for 10 minutes. Very weird. They charge for everything. No leg room. Temperature was around 73 degrees. I swear everything was like i am saying. Flight was delayed and my suitcase is stained. No charger for electronic devices. No wifi. No movie. No music. Incredible.

✅ Trip Verified | When you buy the ticket they ask you to arrive at least 2 hours prior to the flight. Today we arrived exactly two hours prior to our flight and we were in line for hour and a half just because they kept calling other flights. This is ridiculous I have never had such a horrible customer experience. They don’t respect the line, people who arrive at the very end have more priority than the people who have been waiting for hours. Be late and you will be more respected. Everyone in line was very upset. Definitely avoid Frontier. They have no idea about customer service.

✅ Trip Verified | Flight was delayed This morning and and I was told due weather? I told them don't lie to me about due to weather, weather is beautiful and then they said due to air traffic control. Never heard of that and couldn't leave out till tomorrow getting home late Sunday. Every other airline was leaving out even the one going to the same destination which is Atlanta but there's wasn't canceled so what you mean do to air traffic control. They will not give a refund or any incentive so I had to pay $289 on Delta to fly back home this morning to Atlanta that Frontier had canceled for no reason.

✅ Trip Verified | Booked direct flight from Denver to San Antonio. We were told departure time had changed about 15 minutes but we were unaware that entire flight changed and we were to have a 5 hour layover in Las Vegas. We had booked and paid for selected seats but did not get those on changed flight with no refund for seat change. Also the plane overheated on the Vegas tarmac and we then had to wait another 3-4 hours for another plane. Staff rude and curtly instructed everyone to sit down during the overheating ordeal, but everyone was sitting down. The passengers were all polite and patient. We rarely fly and if we fly again it won’t be with this airline. I have written to Frontier but they have not responded.

✅ Trip Verified | I purchased four tickets to fly from Sacramento to Las Vegas. When I came to the airport I was told that the ticket for my 79 year old mother and my minor son is not in the system. I went to the airport at 1pm and my flight was at 3.15pm. I asked can you put us on the next flight together. My mother and my minor son cannot travel by themselves. They said there is no seat available today on any flight you have wait for a later date, it is not possible to put you in a flight today. My son had school the next and I was going to work. I was talking to them for 2 hours and I missed my flight help to get my son and my elder mother a flight. I called the airline, they charged me an extra $275 for my son and my mother on top of my ticket money. $50 processing fee and they charged me $50 to put us on the next flight which was 7.30pm. When boarding the airplane was more than half empty. The pilot said anyone can sit anywhere. They lied and that there was no room. My mother got sick after standing in line and waiting for so long. I will never fly Frontier and will not be recommending it to anyone. They did not care about my mother's health even though I have explained she cannot travel by herself. When calling the airline they did not care regarding an elder's health, just lied to charge more money.