Frontier Airlines

✅ Trip Verified | Absolutely awful experience. Booked months in advance, flight way oversold. Didn’t get a seat and the next flight is two days later. They informed me that there is nobody in the airport that can help me.

✅ Trip Verified | Absolutely terrible. We flew in from OKC to Las Vegas Nevada and the flight attendants were snarky. On the day of our returning flight 30 minutes before the time of boarding our flight was canceled. No one would take the time to tell us where we should go or what we should do, so we were left scrambling. When we finally did convince someone to tell us what the hell was going on we were informed that the only available flight was in three days. We did not get put in a hotel, we did not get offered another flight. When I book a flight on a specific day I expect to be home on that day. Will not be flying Frontier again.

✅ Trip Verified | My 2 daughters and I had a direct flight booked from Cancun to Boston on 2/25. They canceled the flight due to "operational issues" but then told us it was due to weather. They said they could not book us on a flight until 3/1, four days later. The best they could do was fly us to Orlando with an eleven hour layover (which turned out to be 12 due to delays) and then the closest they could get us to Boston was Trenton, NJ. We would then have to figure out our own way home. The hotel we were staying in Mexico was booked, so we had to move to another hotel, wait 12 hrs for the next flight which got me and my kids into NJ at 1.30am, book another hotel there and then rent a car and drive six hours home. When I called and asked about any type of compensation, they said, "Sorry, fill out a form online." When I insisted on speaking with a supervisor, all he said he could do was give me a $25 voucher for a future flight. How can an airline leave people stranded like this without some sort of compensation? The flight attendants were not friendly, the people at the counters were unhelpful and I am sad to say this experience ruined our whole trip.

Not Verified | As someone who travels all the time I do not recommend flying with Frontier, and I couldn’t stress this more. We have had the worst travel experience of our lives with them. First our flight from San Juan Puerto Rico was delayed due to “mechanical problems” then cancelled due to weather in Boston (but other flights left San Juan to go to Boston) and then we were also told it was due to lack of staffing. When the flight was canceled, the staff from Frontier told us there were no flights out until Thursday 3/3. After hours of scrambling to find a new flight, we went up to the Frontier counter and they informed us that they added a new flight, we booked this, they refused to pay for lodging (because it was due to weather) so we had to pay for a hotel and transportation. Last night we already received messages regarding flight delays. We were waiting until 1pm to board for our flight that was supposed to be at 11am. The flight itself was fine. When we landed, they offloaded the wrong flight’s baggage onto our carousel which caused chaos due to the flight coming from Mexico and the baggage didn’t go through customs. We never heard from a representative from Frontier and all of our updates were from TSA and Customs. We then waited 3 hours for our luggage. Channel 10 News was notified and will be airing this problem on the 11 o’o’clock news.

✅ Trip Verified | Plane was 35 minutes late in taking off. Not that big of a deal but when your flight is supposed to leave at 10.15pm and it’s 10.47pm every minute counts. Then they screw up the luggage and we have been waiting 49 minutes already and it’s still not here!

✅ Trip Verified | Miami to Detroit. 50/50 chance you might get kicked out of the plane even though you bought your ticket and have a seat assigned to you. There’s still a chance they will kick you out and missed your destination. They don't care even you have plans already. They will just call you by your name and tell you that, you need to be out of the plane and say lame excuses.

Not Verified | Denver to Salt Lake City. This is the second time I have had a flight with Frontier Airlines and I have to say that it's one of the worst experiences I have had. This is not due to anything flight related or comfort but rather their people skills and manners, when I say this I speak about their flight attendants. I was boarding the fly the attendant stopped me for no reason other than to tell me "There is a metal in the mask, I think you should pinch it. If you want to get on board". This made me really annoyed because I had my mask on and covering both my mouth and nose according to the CDC guidelines and she really took the time to stop me in particular. I really wanted to give her a piece of my mind, because never, and I mean never in the Frontier guidelines it says that we have to fold the metal with it the mask. I understand that it's for the "Safety" of those around me but I been vaccinated and tested, and they still want to make the experience even worse.

Not Verified | Hopefully you don't need to speak to someone in customer service. The people on the other end of the phone can only cite policy and have no skills to help with problems related to their company. They refused to transfer me, then hung up on me when I challenged the "resolution" given. For such a large corp you would think they would prioritize customers and costumer service.

✅ Trip Verified | On Feb 20, after our return flight from Miami to Dallas was canceled, we arrived at the Frontier ticket counter to rebook a flight to get home. A couple we traveled with were rebooked at the counter for the next nonstop flight. Me and my wife were next in line and the ticket agent waved his hands in the air yelling "no more rebooking!' He said the people behind us in line were trying to get on their flight and we would have to wait. I pleaded with him and tried to explain that the line was full of people on the same canceled flight and if he delayed our rebook the flight would sell out. He and the other agents actively refused to help us in any way at all. They wouldn't even check their system. After he assisted the next dozen people asking to rebook from the same canceled flight, he then abandoned his station, stopped booking anyone, and just helped another agent by putting checked bags on the conveyor. So we called customer service and tried to rebook with them. After thirty minutes of receiving no help on the phone, a ticket agent supervisor arrives. The agent supervisor and phone agent were commenting on completely different flight schedules as if they couldn't see what the other was seeing! The supervisor says the non-stop flight our friends got on was already sold out. The only option left was a 6:00am flight with a 7 hour layover in Atlanta, or a flight o the 23rd two days later! They refused to investigate flights from other carriers. The next day we take our first flight to Atlanta, wait for 7 hours, and board our second flight. The flight attendant on the second flight got on the intercom after boarding to welcome everyone on board, then threatened "no-fly lists" for anyone that had a facemask on the "tip" of the nose, and required masks over the "bridge" of the nose. The flight attendant walked down the aisle and threatened three passengers with the same "no-fly list" threat. I get it, people can be difficult regarding masks, but the first contact with the passengers laden with "no-fly list" threats was unprofessional and placed undue stress on all passengers for no reason. During the safety presentation, the same flight attendant got on the intercom, stopped the presentation, and threatened to remove passengers from the plane for talking during the presentation. This attendant was on a power trip and was itching to engage in and promote conflict. . I will never use them again.

✅ Trip Verified | Worst flight of my life! We had to stop in Florida to fuel, 4 hour flight ended up being over 6. The seats were super uncomfortable. Unless you are very broke don’t use Frontier.