Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
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3/10

"They don't care"

(United States)

Trip Verified | Miami to Detroit. 50/50 chance you might get kicked out of the plane even though you bought your ticket and have a seat assigned to you. There’s still a chance they will kick you out and missed your destination. They don't care even you have plans already. They will just call you by your name and tell you that, you need to be out of the plane and say lame excuses.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteMiami to Detroit
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"worst experiences"

(United States)

Not Verified | Denver to Salt Lake City. This is the second time I have had a flight with Frontier Airlines and I have to say that it's one of the worst experiences I have had. This is not due to anything flight related or comfort but rather their people skills and manners, when I say this I speak about their flight attendants. I was boarding the fly the attendant stopped me for no reason other than to tell me "There is a metal in the mask, I think you should pinch it. If you want to get on board". This made me really annoyed because I had my mask on and covering both my mouth and nose according to the CDC guidelines and she really took the time to stop me in particular. I really wanted to give her a piece of my mind, because never, and I mean never in the Frontier guidelines it says that we have to fold the metal with it the mask. I understand that it's for the "Safety" of those around me but I been vaccinated and tested, and they still want to make the experience even worse.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Salt Lake City
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no skills to help with problems"

(United States)

Not Verified | Hopefully you don't need to speak to someone in customer service. The people on the other end of the phone can only cite policy and have no skills to help with problems related to their company. They refused to transfer me, then hung up on me when I challenged the "resolution" given. For such a large corp you would think they would prioritize customers and costumer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownFebruary 2022
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

Trip Verified | On Feb 20, after our return flight from Miami to Dallas was canceled, we arrived at the Frontier ticket counter to rebook a flight to get home. A couple we traveled with were rebooked at the counter for the next nonstop flight. Me and my wife were next in line and the ticket agent waved his hands in the air yelling "no more rebooking!' He said the people behind us in line were trying to get on their flight and we would have to wait. I pleaded with him and tried to explain that the line was full of people on the same canceled flight and if he delayed our rebook the flight would sell out. He and the other agents actively refused to help us in any way at all. They wouldn't even check their system. After he assisted the next dozen people asking to rebook from the same canceled flight, he then abandoned his station, stopped booking anyone, and just helped another agent by putting checked bags on the conveyor. So we called customer service and tried to rebook with them. After thirty minutes of receiving no help on the phone, a ticket agent supervisor arrives. The agent supervisor and phone agent were commenting on completely different flight schedules as if they couldn't see what the other was seeing! The supervisor says the non-stop flight our friends got on was already sold out. The only option left was a 6:00am flight with a 7 hour layover in Atlanta, or a flight o the 23rd two days later! They refused to investigate flights from other carriers. The next day we take our first flight to Atlanta, wait for 7 hours, and board our second flight. The flight attendant on the second flight got on the intercom after boarding to welcome everyone on board, then threatened "no-fly lists" for anyone that had a facemask on the "tip" of the nose, and required masks over the "bridge" of the nose. The flight attendant walked down the aisle and threatened three passengers with the same "no-fly list" threat. I get it, people can be difficult regarding masks, but the first contact with the passengers laden with "no-fly list" threats was unprofessional and placed undue stress on all passengers for no reason. During the safety presentation, the same flight attendant got on the intercom, stopped the presentation, and threatened to remove passengers from the plane for talking during the presentation. This attendant was on a power trip and was itching to engage in and promote conflict. . I will never use them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Dallas Ft Worth
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst flight of my life!"

(United States)

Trip Verified | Worst flight of my life! We had to stop in Florida to fuel, 4 hour flight ended up being over 6. The seats were super uncomfortable. Unless you are very broke don’t use Frontier.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Juan, Puerto Rico to Chicago
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"if you are reading this stay away from frontier"

(United States)

Not Verified | Their customer service needs over hauling and they need better flight operations. We were delayed 2hrs for plane issues and when we get to the terminal we have to wait another 30mins because there is no terminal to pull into. It seems like it’s not a big deal but airlines like this nickel and dime you but offer no compensation for their poor service. I recommend spending extra money to fly American or Southwest. Please by all means if you are reading this stay away from frontier!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDallas to Las Vegas
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"curious on what a few minutes means to the Pilot"

(United States)

Trip Verified | Boarded at 10:09 P.M., take off was scheduled for 10:54. First the Pilot says we are just waiting a few minutes for the flight attendants to show up. Once the flight attendants arrive, he announces there is some maintenance problems which will only take a few minutes. At 11:30 he says we are good to go. 11:40 he announces more maintenance problems. 12:15 he announces only a few more minutes. 12:42 flight attendant says we are good to go. We shall see. I’m just curious on what a few minutes means to the Pilot.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Salt Lake City
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid them like the plague"

(United States)

Trip Verified | My wife, Sister and Brother in law and I had a flight back to Syracuse NY from Orlando on a Frontier Airlines direct flight. We left and got to airport 2 hours before the flight. When we walked in the line to handover your checked in luggage was so long at 5:45 AM (This is Just for the Frontier Airlines checked baggage line) - When we got to the counter 6:10 am (we already had printed the tags and put them on the bags) the lady at the counter laughed, rolled her eyes and in a sarcastic voice and said you'll never make it. We moved onto Security and waited in one of the longest lines I have ever seen (took 30 minutes) and they were rushing folks through. Here is where it got ugly - we ran to the Gate and got there at 6:48 am - Door closed at 6:45 but they had just closed it as they had let 3 other people on including my sister and Brother in law we show up 120 seconds later (they saw us coming) we asked and pleaded explaining our situation (we were there due to our fathers death in FL). The rep then said. We can't open the door, its too late - you missed the flight we can't help you - you should have gotten here sooner. Meanwhile my sister is talking to one of the flight attendants to see if they will let us on board and I am listening to the whole thing - the attendant told her she would go check with the head lady who checked folks onto the plane - she came back and said we can get them on and just re-run the final report. The door from the walkway on the plane was still open. My sister calls back and says the flight attendant came back and said that the head lady went up to the counter and we were not there and had already booked to another flight. No one came out my wife was standing there. Now my sister is upset the folks around her have overheard the whole thing too. So we asked 1 more time- the guy at the counter says sorry your problem not mine. Offered us a flight to Syracuse the next morning? So we stand at the window and waited the plane was supposed to leave at 7 - at 7:10 it finally left. We were 3 minutes late to the Gate - not 10, 13 or 30 -3. Seriously and to be spoken to and treated they way we were was totally unacceptable and disgusting. After the plane left we went back to a different Frontier counter and that attendant was able to get us on a flight to Buffalo NY that was to leave at noon. Now the bags that were not going to make onto the plane 1 of them did and my sister grabbed it when they got there 3 days later our 2nd bag is still in Orlando we were told each day it would be on a flight and delivered to us. That's unacceptable. The Buffalo flight left 1 Hour late, we rented a car to get home and they lost 1 of our bags. Only reason I have given them any stars at all is the staff on the Buffalo Flight. Ironically they asked everyone on the plane to show kindness due to the delay and to keep our masks on. Question: where was the kindness to us in the first place. Avoid them like the plague. They are awful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Syracuse
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the date was changed after the confirmation email"

(United States)

Trip Verified | I tried to book a flight through cheap flights.com for Frontier Airlines. The dates I put in were for 2/21/22 to 2/24/22. The website compiled a list of flights and prices but they changed the dates without me noticing. I clicked on the lowest price available thinking it was for the same dates but instead it was for 2/23/22 to 2/23/22. I called within the minute of making the mistake to get a refund because I saw the date was changed after the confirmation email was sent to me. They all told me the ticket was not refundable even though it was a clear mistake and a accident. I know its only 107 dollars and I know they have a policy like but a policy like that with no flexibility or sympathy for a mistake just seems to me like a way to steal money from people who are not paying close enough attention like some kind of con artist. I seek the refund of my money no more no less. It is not a lot to them but it is a lot to me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Denver
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disorganized and staff were not very helpful"

(United States)

Trip Verified | Arrived to airport 2.5 hours early to have the airline take our checked bags and have us miss our flight. Next flight out wasn't for another 4 days, so we were refunded our money and stranded at the airport with no means of transportation, a place to stay, or even our clothes/chargers/etc.We were extremely disappointed in this experience and ended up spending over 7 hours at the airport from waiting in Frontier lines. Just to have to come back 24 hours hours later for a new flight that we had to pay for out of pocket that cost a lot more than our Frontier flight refund. We were not offered any sort of compensation for our new flight, traveling, hotel, food, and we had to purchase many personal items due to our bags already being in Pittsburgh. We were extremely inconvenienced at the airport and had to miss work for a few more days without any source of income. The wait to check a bag for the flight was over any hour and the TSA line was even longer. The airline was extremely disorganized and the staff were not very helpful. We recommend that you do not fly through Frontier. We will not be using this airline ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Pittsburgh
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no