Frontier Airlines

✅ Trip Verified | This was my 6th time flying with Frontier. I have had great experiences! Even when I had to change flight days, they were wonderful at helping me. I love Frontier Airlines and the crew!

✅ Trip Verified | We booked round trip flights. When we left Buffalo we had bags weighing between 40 and 50lbs not over 50 which was the max weight included in the bags we had to purchase. On our return flight one week later they said when we were at the check in counter we must pay an additional 50.00 per bag as there policy changed in the week we were away and that we can not only have bags weighing 40lbs. The service rep at the counter was very rude and yelling at us and told us it was our fault we needed to check the website, it is not their job to email us any changes. Our flight was also delayed 3 hours going to Florida and 1 hour on the return. When we asked why it was delayed on the return flight the agent told us I don’t know don’t ask me again. There was no communication with the passengers. Very poor customer service. I chatted with a rep online when I got home and explained the situation and she said in writing it’s fine we do not mind if you are not satisfied just don’t fly with us again.

✅ Trip Verified | I wish I could give them a zero rating! Terrible airline. Our flight was unexpectedly canceled after over an hour delay. No explanation was given as to why it was delayed. Then they told us we had to wait in a line for a refund that didn’t move for over an hour. Employees were terrible and no help. Impossible to get anyone on the phone. Last time I’ll ever book with Frontier.

✅ Trip Verified | My husband and I had a horrible experience with Frontier. I waited in a line for over an hour to have my bag checked. Then once I made it to the front of the line, they started asking passengers behind us to come check their bags before us. We missed our flight due to this. Then when I asked for assistance to book another flight home, they said they couldn’t help me because they had to help the other customers. We ended up flying with American Airlines which I highly recommend over Frontier. Oh and don’t bother sending in a complaint, because their customer service reps have no clue how to read or how assist unhappy customers. Also, don’t purchase their travel insurance. That only counts if you have Covid or die apparently.

✅ Trip Verified | Worst experience I have ever had with a airline. I showed up at Orlando Airport for our flight home, they have us clocked in for 5:48am we got sent to a machine to print out bag slips and machine told me to go to customer service desk, so I do and then get sent back to machine again machine tells me to go to the desk. I explained to woman controlling the line so she sent me to more help desk. Oh that was awful he said I can't help you, you have to get in that line I explained to him 4 times that the woman sent me to you then he huffed and said you're too late, I was in shock to late my flight is 8:18 am I was here at 5:48 am - he put his hand up and said too bad and called next in line. I had to purchase tickets from Jetblue to get my family home for another thousand dollars after I had already purchased my tickets from Frontier and they offered me nothing but a good luck.

✅ Trip Verified | I can't really say enough negative things about my experience with Frontier. We purchased "The Works" package so that we had flexibility with our flights. Frontier cancelled one of the flights that we had booked, so we were forced to change our flights to a new date. Frontier then cancelled the new flights, and we requested a refund. They would not refund the $1,000+ for "The Works" package because we had "used up" the free flight change fees the first time we had to change the flights. This was in addition to them charging $1,000 extra on the new flights when we had to change them. "The Works" package only eliminates the change fees but the new flights still cost way more. Absolutely horrible experience and I will never fly Frontier nor recommend anyone fly with them.

Not Verified | We had a family member take a turn for the worse. We booked a set of flights in the evening to leave midday the following day to go and see the family member. When we woke up this morning, we got the news that the family member passed away in the night. We no longer needed to go and see the family member and would be getting different tickets once funeral arrangements were made. I called Frontier to see about cancelling and getting a refund for the 3 tickets I had purchased. I was informed that they would need a copy of the death certificate and the cancellation fee would be approximately half the cost of the original ticket. The remaining value could then be transferred into flight credit. It is really difficult to even know where to begin. Since when his cancellation of a service some sort of legal issue? There is no reason they need or have a right to the death certificate. The fee for cancelling is ridiculous! I hope they get good use out of the cost of 3 tickets. I will no longer be using this airline.

Not Verified | Boarding time 1044, departure time 1130. We weren’t allowed on the plan until 12am, no announcement of any type to let passengers know what is going on. The screen said the flight was departed & we were all definitely still waiting to board the flight. After we boarded the plan we sat for another additional 30+ minutes without again any announcement to what’s delaying the flight or even a flight attendant is sight. They left urge whole plane sitting around, confused with tempers rising. Just save yourself some peace and book with another airline.

✅ Trip Verified | I had the worst experience, my flight was at 2:35 pm and they said is delayed for 4:20 pm, then they said it got delayed for 6:30 and alter on the same thing, after 3 hours of waiting, they said that It got canceled, that we have to go to claim our luggage and get refund. So I go to get my luggage and it was never there so I speak with a Frontier agent and she said that the plane is just delayed for 10:30pm, for this cause they said it was canceled. I immediately got another flight cause I really needed to get to Orlando today, it was just a mess, the plane left at midnight I was exhausted and a bunch of people were angry on the plane, terrible service, worst experience ever.

Not Verified | This was the worst experience I’ve ever had with an airline. We get to the airport 2.5 hours before our flight. We checked in online and picked our seats so that was done ahead of time. The baggage check in at Orlando was so insane. It took us over an hour just to get that done! And the confusion on where to go was just unacceptable. When we got to the front of the line, we realized why it was taking so long. They had 2 employees at the counter! And there were many flights flying out around the time we were so there were a few hundred people in two separate lines trying to get baggage check. I saw more than one person get turned away by the time they got to the front because they were going to miss their flight. One lady told me she had been in that line for a couple of hours. It was a real shame. And then security took about 45 minutes. So between those we would have missed our flight, but then the flight was delayed for over an hour. So while that didn’t matter to us, it’s definitely not ok with a lot of the passengers. Not to mention, our flight there was also horrendous. There was a drunk man refusing to wear a mask and they attempted to reason with him for way to long. We all had to get off the plane so that the police could escort him off. Overall, that whole thing made take off about about 3 hours delayed and multiple people missed their connecting flights. I do have to say that the flight attendants seemed to be trying their best on the flights, but you can’t let every flight and the check ins be like this. It’s so unprofessional.