Frontier Airlines

Not Verified | Flight from Cleveland to Orlando, everything fine until we landed, sat on plane for 55 minutes waiting for the jet bridge to arrive to unload plane. Not sure where who is responsible airline or the airport.

Not Verified | Canceled our flight with no alternative for 2 days! Ticket prices tripled and can’t afford to get home. Now we are stuck with no money or place to stay. Very upset.

✅ Trip Verified | Delay after delay. Spent 45 minutes circling over the ocean and ran low of fuel. We had to be rerouted to a different airport and sit on the runway for an hour before we could get back in the air to reach our destination. What was supposed to be a two hour flight ended up being a six hour flight and the staff was not communicating how long the delays were going to take. I paid extra to have some more leg room but the seat was very uncomfortable, don’t waste your money. They also charge you extra for literally everything. Will never use this airline again.

✅ Trip Verified | Frontier is the worst, stay far away from this airline, they cancel our flight with no options except for to rent a car to drive from Orlando to Virginia and we are a family of 4 with 2 children. The only reason I gave them a 1/10 is because the system wouldn't allow me to rate them at a zero otherwise that's what I'd give them.

Not Verified | By far the very worst airline. There is zero customer service. Our flight was cancelled 10 minutes prior to boarding. Our entire spring break vacation was ruined. The airline ONLY offered a refund for the amount I paid. No other form of compensation. They simply do not care about their passengers. I will not fly frontier again.

✅ Trip Verified | Please for your own good listen to the reviews and do not fly with them, they would really ruin your vacations. Words aren't enough to describe how outraged I am by all this mess.

Not Verified | Worst airline ever! I flew on Frontier Airlines with a surfboard. I paid the highest transport costs ever for the short-haul flight. The airline damaged my surfboard on the flight. They refuse to pay for the damage. The people have absolutely no knowledge about things they transport, they are customer unfriendly, they charge outrageous prices for surfboards and the luggage staff are rough on luggage.

✅ Trip Verified | Flight arrived 2 hours late and I missed my connecting flight. Now, I have paid for 2 flights and another that I missed as well as a night at a hotel because of them.

✅ Trip Verified | Horrible company. I originally checked my car seat stroller at the gate. Once we arrived in Atlanta they said they were short staffed so the sent my car seat and stroller through the baggage claim which took 2 hours. My stroller got stuck in the door of the oversized baggage and I took pictures and called. The customer service supervisor said to wait until they called me back which made no sense to me. I called for a week straight and even uploaded the pictures only to get an email saying I did not report the issue within 4 hours. Waste of money. Do not fly with them.

✅ Trip Verified | This was my 6th time flying with Frontier. I have had great experiences! Even when I had to change flight days, they were wonderful at helping me. I love Frontier Airlines and the crew!