Frontier Airlines

✅ Trip Verified | Flew Delta on the way to Las Vegas carry on was free checked bag $30. Flew Frontier back $130 to check the bags, carry on is not free. Will never fly frontier again. This is ridiculous

✅ Trip Verified | Frontier and delays. Name a more iconic duo. The first time I flew Frontier a couple of years ago, there was a sudden 2.5 hour delay which they claim is due to climate reasons. Okay fair enough I excused it. Now the second time I decided to fly Frontier, there is another 2 hour delay. This has never happened to me on any other airline. No other airline has experienced as many delays as Frontier and I've only flown with them twice.

✅ Trip Verified | They delayed 7 times before finally cancelling flight 3+ hours after scheduled departure with no explanation and little help. The flight was fully booked with no available flights the rest of the day at that airport. Will never fly Frontier again.

Not Verified | I do not recommend Frontier Airlines. They cancelled our flight a couple of hours before boarding. They had no explanation as to why either. When we attempted to rebook with another airline using their booking system the booking system confirmed 3 out of the 4 tickets only. There was no customer service number to call to try to confirm my minor child's seat in the new flight. So we had to spend over an hour at the Southwest ticket counter to try to get my young child the same flight as us. We then had to take a later flight and pay for the new airline tickets out of pocket. We are hoping they will reimburse us for it, but I have no faith in that company.

✅ Trip Verified | Hands down the worst airline you can take. Never on time, rude staff. Do not fly Frontier if you can. If you can afford any other airline at all, take that. Frontier isn’t as cheap as it seems with all the fees and baggage prices. Take any other airline and if you’ve flown frontier before write a review so they lose business. I have been sitting on the plane for 2 hours now without taking off. Never fly frontier.

Not Verified | Sunday morning we arrived at the airport at 3:30 am to board our flight to Orlando Florida. We went through 1.5 hour wait to get through TSA and then sit at gait A10 waiting to board our flight at 6:15 am . 6:15 am came and went as we waited on a “ technical “ glitch until 4pm with very little updates from the horrible Frontier staff! At 4pm ( approx. 10 hours later) the staff shares with us that the airlines oversold our seats and the seats are no longer available. At that point we had the option to get a refund and not take the babes to Florida, or come back( tomorrow ) today at 3am again, go through TSA and be on the plane at 5:15am. We opted to come back today at 3am in order to get our flight at 6am. We got the kids up at 1:45 AM got them in the car headed to Cleveland airport. As we were taking the exit to enter the airport, we get a text that our flight was delayed until 1:30 pm. So now we are at the airport and have to turn around because we were not going to sit at the airport with a 7yr old and 11 months for 10 plus hours. We decide to go get a hotel so we can all get some sleep. Then back to the airport at 8:30 am /through TSA, to have our flight delayed until 4pm today, so try as we may, not to make the kids wait, we sat at the airport from 8 am - 4pm waiting ( 8 hours) to board the plane bound for Orlando, only to be told to deboard the plan as they can’t get us to our destination because the pilot can’t fly more than 12 hours a day. Then why allow 120 people board a plane? Several families had been waiting 12 - 36 hours just to be told sorry, nothing we can do! The lack of kindness towards the customers was shameful!

✅ Trip Verified | New York to Orlando. A disaster is a compliment to this disorganized, not accountable and disrespectful airline. The communication is unreliable and the poor people working at the airport are not trained and/or accountable to answer any questions or support/help a ticket holder. I can go and on to explain in detail but it’s not worth it.

Not Verified | They may advertise low fares but they'll get you in the end with other costs including, and I kid you not, the cost of a soda, close to $3.50 a can. We booked through Expedia a while back only to have them cancel our direct flight from RDU to Cancun less than a week before the trip. We couldn't cancel our trip because were within the window to cancel reservations at the resort. We would have lost our money. But we were able to re-book our flights for 3 times what we originally paid and this time they added a stop through ATL, and they cancelled that flight the night before we left. We had to look for another flight for at least 2 hours and then had to fly from RDU to Kennedy then to Cancun. We ended up losing a full day. By the way, the flight from RDU to ATL and then Cancun still flew and was on time. We got text notifications. Then on the flight home we found out Frontier didn't offer e-check-in. So when we walked into Cancun Airport, we along with at least 1000 other fliers got to stand in a line for 2 hours and 15 minutes just to check-in and get a boarding pass. We also had to get a negative COVID test before leaving which we did. Frontier never even asked for it. When we left the line, it was even longer than when we arrived. Then our Flight was an hour late landing and when we onboarded, we sat on that plane for over an hour before we even left the Jetway. The flight attendants were rude and that's putting it mildly. I have a list I keep of things I'll never do again. I added flying with Frontier to that list.

Not Verified | We are very disappointed with Frontier Airlines. When we arrived to check in our bags the wait was an hour and half wait. Once we got to the counter she said we cant check you in because 40 min wont be long enough to get through tsa. We arrives two hours early and she blames us for not having time. Its not our fault they took so long to check everyone in. Half of the plane missed their flight that day. It was upsetting they wouldn't find us a flight for the same day. They said they wont reimburse for another hotel and car rental. We had to wait till the next morning to fly out. On top of all of this the flight coming to Orlando was an hour late and an hour to take off. The baggage took an hour to receive. We will never take Frontier again.

✅ Trip Verified | Absolutely horrible, I can not believe Frontier is still in business. I will do everything I can to leave a bad review everywhere so nobody wastes their time or money on Frontier and ends up having to pay more with their own money for extra unexpected expenditures like transportation, food, hotel, flights. We waited in line for 4.5hrs, we were not able to check in and get our boarding passes online, waited in line for 4.5 hrs, delayed flight 3 times and canceled flight unexpectedly which left us stranded in Orlando needing to pay for our own transportation, food, hotel and next flights. And now we don’t have a flight home and we’re having to use other airlines. Nobody spoke English, they changed our gate 3 times, we waited in the baggage check in for 4.5 hours and then once they stopped changing the gate on us we waited at the last gate for 1 hour. Our flight was canceled unexpectedly and we needed to pay for food, transportation, hotel, and next flights on our own without any worry from Frontier about reimbursement. The floors were covered in dirt, the plane was filthy and had garbage left over from previous flight. Nobody was helpful and they told us they’re going on break and didn’t help at all. The flight was dirty, there was no entertainment, no wifi capabilities, the stewards wanted nothing to do with us, were crabby and wearing un-professional clothes, they charge you for any drinks or snacks that you want, nothing is free. The baggage carousel took an hour and a half to get our luggage, that’s 1hr and 30min waiting for our bags to arrive. Then when we wanted to talk to a representative to see why they canceled our flight and left us stranded in Orlando without food, transportation, lodging and flights, they said they are going on break and didn’t talk to us.