Frontier Airlines

✅ Trip Verified | I will never fly Frontier again. My trip home from Cancun to Minneapolis was cancelled, along with the flights going to Baltimore, Boston, Denver, Orlando, and LA. They made us stand in line for over 5 hours before giving us any answers, and that was to not provide us with the direct flight we paid for, but rather to put us on a 1-stop trip. What should have been a 4 hour flight turned into 6.5 hours of fly time, with a 7 hour layover in Denver. I can say with 100% confidence that the $100 flight voucher they gave me will either get flushed down the toilet, or hung as a reminder to just spend the extra money on a decent airline. Not to mention that it costs $75 for a checked bag, and $75 for a carry on. You might as well go Delta, at the very least for the peace of mind that you know the flight actually exists. On our flight to Denver from Cancun, we learned that there were 6 extra Frontier Pilots on our flight, whom were capable of flying but did not have a plane to fly. This means that Frontier was not over booking planes, they were not underbooking planes, no- they were booking trips with planes that did not exist. I will never fly with frontier again, I would rather walk.

✅ Trip Verified | This airline is a complete joke. It took forever to get through security, all the while the flight has been delayed unbeknownst to all travelers. We were supposed to take off at 245pm, land in Syracuse at 6pm. They delayed the flight three times, and then cancelled it at 715pm. Our whole day was spent in an airport, my boyfriend was supposed to be back to work tonight, and I tomorrow morning. They tried giving us refund in "frontier travel vouchers". That doesn't pay for days I don't have to take off from work. That doesn't pay for my boyfriend potentially losing his job because he was supposed to be back tonight. We will never again fly with Frontier. First and last time booking with them. If I could give them a negative number, I would.

Not Verified | Got to airport at 3 pm on March 26 for 9 pm flight ( mind you that’s what they recommend get to TSA as early as you can ) . Yet We Couldn’t check bags in till 6 pm . At 6 pm the line to check in was enormous as only 2 people were working! Luckily we were first and got our bags checked & proceeded to long TSA lines. All in all 7:30 we got thru TSA . Went to gate and there is standing room only in entire frontier wing of about 8 gates. People were stranded from multiple airlines from days before. Luckily we have priority pass lounge access. We went to an overflowing lounge and waited till 8:30. Then 8:45 proceeded to gate, 9:00 pm came and went and Not one announcement about what is happening. Then 10 pm, 10:30 they started boarding, boarding took an hour for some reason. 11:30 pm we taxied out and were told the plane is having “mechanical issues” and needs to return to gate. Waited 45 min to be towed back to gate at which point we are told we can exit plane if we want. No explanation as to what is going on and if flight was being cancelled. We left the plane and considered taking another flight with another airline but they would not remove our luggage from the broken plane. At 12:45 we were told plane needed a jump start by an anonymous worker who said that she personally never flies these planes. All the people who heard this decided not to return to the original broken plane. She offered us a flight at 5 am. We got new tickets and proceeded to another gate. We couldn’t get any sleep as the fixed chair armrests do not allow lying down. Just a filthy floor! Mind you most bathrooms get closed and no water or food is available at this time anywhere. Come 4:30 am I realize our gate destination was changed. We hectically run to an open counter and we were told our new gate which is across the wing and is supposedly already boarding. We run like maniacs no bathroom no water to get on our new flight. Finally we left and passed out sleeping on the plane. When we arrive no one is around to tell us where our baggage is as it left on previous plane. Waited hours to get help. Come 9 am March 27 we get an email from frontier that our flight from previous day is experiencing delays and will be taking off shortly. No words to describe this absolute chaos!

✅ Trip Verified | Worst experience with an airline to date! We fly regularly and due to departure times, needed to fly Frontier. This was our first and absolutely our last time ever flying Frontier. We arrived at the airport at 4:15am, over 2 hours prior to our flight from Orlando to Charlotte, and were “greeted” with a line that was so long it wrapped around the corner, in everyone’s way. NO other airline had this issue at their check-in stations. We stood in line for over an hour which led to us having to literally sprint to the gate. When we finally made it to check our bag, the unfriendly frontier employee informed us that our bag was over 50 pounds, which was insane since it only weighed 27 pounds on the flight there and no additional items were added to our bag. $100 is what it cost (in addition to the already $40 I paid when I checked in online for our bag). Absolutely ridiculous that somehow our bag doubled in weight and the $40 couldn’t be put towards the new fee. I’ve never been on an airline that was so unhelpful, unfriendly, and unorganized!! If this has taught me anything it is to spend the little bit of extra money to fly Delta or American because you pay for what you get with Frontier .. or in our case, didn’t get. Save yourself the headache, don’t fly Frontier!!

Not Verified | I have never written a review in my life, but felt a need to do so. I’d say I’m a pretty frequent flyer, typically fly JetBlue, American Airlines, delta, and have also flown spirit airlines. I’ve never encountered the service I received with this airline. We flew out of Boston on March 18th, all was well only complain with that was that they told us when we got on the plane that there was absolutely no beverages, not even water or ice or any snacks because the plane hadn’t been restocked. Other than that all was fine. We got here at 7pm on March 26th to be ready for boarding at 8:15pm for our 9pm flight. No worries everything was good to go up until we noticed that it was 8:45pm and we haven’t boarded or got any updates. 9pm came around, same thing. Everyone working for frontier was clueless. 945 comes around, we board. Sat there on the plane before even moving until 1030. Started moving, preparing for takeoff only to stop again for another 45 minutes in silence with nobody saying what’s going on other than “thank you for your patience.” We were then told at about 11:15pm that we were heading back to the gate to start deplaning, and eventually got off at about 11:25pm. Currently sitting in the airport with no updates on whether we’ll be getting home tonight or if we should leave the airport. Anytime we ask, it’s just ‘I’m unsure’. Nobody has a clue, not one to complain but this airline sucks and I do not recommend whatsoever.

✅ Trip Verified | A 9 pm departure and we were delayed 1 hour for no reason. Two of us tried to get an answer and got silent treatment. Then we boarded, for another hour - a suspiciously long time . Then we taxied 500 feet away and were told the plane was broken and we needed to return to the gate for indefinite amount of time! Now we are sitting here trapped in this metal can without any information as to what is happening and the only thing the crew tells us is to keep our masks on and our seat belt tightly fastened.

Not Verified | Will do everything possible to never fly on this airline again. Staff were beyond rude to almost mean for no reason. Horrible customer support. Slow, incompetent, and overall clueless. Delay after delay with no explanation. Nobody offering to help and an overall very rude group of staff we encountered. There were so many ways the situations could have been improved but they did nothing but make it worse.

✅ Trip Verified | Frontier Airlines is the perfect airline for those who want to be separated from their bags for days after arriving to their destination. It's also perfect for those who want their arrival time to become their departure time returning home. What if you desire playing a little football finding your departure gate, Frontier is perfect, too. Well, at least, you can have a good workout going from gate to gate for departure. An airline that will not even give you a drink or some peanuts for free after a three hours delay? Frontier is the perfect one for that too. When you arrive at your home airport, do you want to wait a long time for the aircraft door to open or to get your bags? Fly Frontier

Not Verified | Never again. This nightmare started Wednesday, after 5 hours waiting our flight was cancelled, then we waited 90 minutes to get our bags. We rebooked for Friday, boarding was delayed 2 hours, mech issues resulted in another hour on the plane waiting, capped off with a 30 minute wait on the tarmac for a gate to open up. People are nice...the infrastructure is not. Never again.

✅ Trip Verified | We were booked on the flight, arrived at the airport about 2 hours before the flight. We were checked in and had to wait in an endless line to drop a bag. By the time we got there the agent told us we cannot board as we do not have enough time (20 min). She turned us away and said we needed to rebook. The line for that was even longer and slower. After standing there with almost no movement for an hour, and concerned that we will lose all options to fly back same day I booked a one way ticket on another airline for myself and my 3 kids for 2000$. Agents were checked out, nobody was concerned with all the disruptions to the hundreds of travelers. The worst experience I have ever had at an airport.