Frontier Airlines

✅ Trip Verified | I am used to flying Frontier once a week and I am always baffled at the negative reviews because of the baggage policies. I mean, you should know what you’re getting into with an ultra low cost carrier. I bought a hard-shell bag that I know for sure fits in their compartment and even though they make me measure regularly, which is a hassle, it fits. However, after what happened this last week, I will never fly them again. I was in line boarding flight 4112 from Phoenix to Cincinnati on Thursday 10/17. The two gate attendants were directing almost everyone to measure their bags, as per usual. But they were incredibly, shockingly rude and belligerent to customers. One young girl’s bag hung out by about a strap and she opened it and took out a sweater and put it on, the flight attendant started screaming at her “you’re not allowed to put on any more clothes”. Pretty sure that’s not a rule. The other attendant was harassing a man who barely spoke English that his bag, which was super light, was going to need to be paid because “it’s not the weight you’re paying for, it’s the space”. He barely understood her so she aggressively pushed him and his wife and kids in the direction of the bag sizer. Then starts screaming, and I mean literally screaming, at everyone still in line: the gate is about to close and all of you all still measuring bags are not getting on! Mind you, this is a full 20 minutes BEFORE the scheduled gate close. We all just stood there, shocked. So this man from before pays for his bag and gets on, but his wife and kids were stuck in the line behind us, and the gate attendant closes the gate door behind him! When he realized what was happening he opened the door from inside the ramp to get back out to his family, and of course the alarm goes off. She starts loudly cursing “What would you do that for” and pushed him aside, gets his wife and kids out of the line and tells them to wait for the supervisor. So we all get on the plane, since she now had the door back open. As we file past her, one customer tells her, in a very nice tone “look, I know your job is stressful, but there is no need to treat people like this, we are all just doing our best”, to which she responds “I really don’t give a F…”. Poor man was shocked. So we all get seated and after a little while, the open-the-door-guy and his family get on board, so I assume all is well. WRONG. When the flight landed, 5 cops were waiting for him at the gate because “he opened the door and that’s a TSA violation”. I don’t know what happened to him from there but this was NOT his fault, the belligerent flight attendant was completely at fault for closing the gate door for literally no reason, 20 minutes before the boarding closing time, separating him from his family. I would have opened that door too, to get back to my family. Based on what I saw and heard, I will never fly them again. In fact, I fly once a week for work and I just rebooked my flights through the end of the year on American. I’m out the Frontier flight costs, but I don’t care, I will not give them another penny of my money or a minute of my time. I know we are all supposed to “obey orders of the flight attendants”, but you don’t mysteriously give up your civil rights because you are in the air or because a flight attendant is having a bad life. Never, ever again.

✅ Trip Verified | This was an uncomfortable flight with seats that did not recline. There are only snacks for sale and I was charged $79 at the gate because my bag (which I bought specifically for this trip based on allowed personal item size) would not fit in their hard, metal unforgiving sizing bin. Just know this, if your bag rolls or is a duffel you will be asked to try and stuff it in the bin and if it doesn’t fit you will be up-charged or denied boarding. Staff was nice enough. Then stuck at gate waiting for sky bridge to dock for 20 minutes. Never flying Frontier again.

✅ Trip Verified | This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6hr layover in Denver. Last night, every frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 551am. They also didn't do a last call. The flight itinerary says the gate closes at 550. The lady said they closed the door 6 minutes before I got there, which would be 545. I pointed out the fact that they changed the gate last minute, didn't do a final call, closed the door early, and explained that it was necessary for me to be on that flight because I needed to make it to my dads funeral tonight, and the lady said, "That's not my problem. You need to see customer service to get re-booked." So now I'm in line for customer service so they can charge me another $200 that I don't have so I can miss my dad's funeral. Worst flying experience I've ever had,

✅ Trip Verified | I purchased this ticket for my boyfriend. We got up early and got to the airport by 5 am. Bf got on the flight. 30 minutes later bf texts me that the flight is being diverted and chicago isn't being accommodating. Plane gets refueled. 10:08 bf texts me that he's landed and is off the plane and he's waiting to board. It's now 645pm and he has been given many different stories. Flight was cancelled. Bf missed the flight. Flight was cancelled and he had to rebook. Finally got someone in the office to book another flight for tomorrow. Refused a hotel. Refused a meal voucher. Refused everything. Somehow the luggage got sent to Houston via Las Vegas from a flight he never got on. Absolutely the worst service I've ever seen. Meanwhile he has missed dialysis

Not Verified | I was impacted by hurricane Milton as i live in saint Pete, fl. Frontier gave me a credit to rebook flight, during rebook i stated this is contingent that everything is back to normal from Milton. Long story short my son cant go bc of an exam he has to take. I didn't want a refund, i was just going to cancel his ticket and upgrade my flight and add bags. Their response is why i will never fly or recommend frontier. $99 cancellation fee each way (total of $198) and because the ticket was less than that amount they said they will simply cancel the ticket. So, the biggest natural disaster in history for my area but they could not accommodate a minor change (I was literally going to put all the refunded money back into them for upgrade.) This is one of the worst companies because they will prey on peoples misfortunes.

Not Verified |   Extremely disappointing and frustrating service at Phoenix Sky Harbor International Airport. First flight delayed 2 hours+. But the main issue was the agent whom was scanning my boarding pass at the gate. She threatened me to pay $99 for a baggage that would fit under my seat. If not I would not be able to board the flight. Absolutely un professional and disrespectful. I asked for her last name she declined. Agent right next to her helping also was extremely unprofessional.

✅ Trip Verified | They price gouge their customers for additional money and won’t take accountability for their actions. I have flown Frontier multiple times and this will be the last time. Not only are they always delayed because they cannot properly allocate their employees, their employees are also the most miserable people to exist. Their literal job is interacting with customers and they are so unprofessional. I flew with them today from Philly to Atlanta and had a a connecting flight in Raleigh. I had no issues with my back back in Philly and it fit perfectly (a little snug) in the personal item bag. When I get to board the flight to Raleigh, they indicated that my bag was too large and I had to pay an at-gate flight even though it DID fit and it has already passed in Philly. When I get on the plane, I put it in overhead because they made me pay for a carry on. The flight attendant asked me to move it to under my seat to make room for larger bags. IF I am forced to move my bag by the flight attendant because it’s small enough for fit under my chair then I shouldn’t be forced to put it underneath my seat. The unprofessionalism and impoverishment really shows on this airline. Please steer clear just pay the additional money to fly another airline and save yourself from the horrors of this mismanaged company that only cares about squeezing you for every dollar they can.

✅ Trip Verified | It is my first experience with frontier airlines and my last time, the 1 checked luggage is expensive, plus very late updates departure, no respect the customer time. I understand safety is number 1 but why before the customer pay ticket give them correct information. I’m sad with this experience.

✅ Trip Verified | I booked a flight to Las Vegas in advance on a busy weekend, knowing that if I wait, prices will go up drastically! A flight to Vegas from my city is about one hour long ! Then I get a random email about changes to my flight and when I go to check it tells me that my flight now has a layover. Making it a 7 hour flight instead of 1 hour. I click on the email to learn my options and there are no options. I call because I think it’s for sure spam , there’s no way you’d do that. You don’t talk to people whose flight isn’t the best day. Finally, on the chat on your website I’m able to ask for a call back and I do. You call me back and tell me you can either schedule a flight that leaves at night instead of in the morning, making me miss a FULL DAY, or you can give me a PARTIAL refund. I ask for a supervisor and the rep pretends not to hear me and hangs up on me. Now we are 7 people and a baby, with a hotel and activities booked and no flight. All available flights are double the price they were back when I booked and there is nothing I can do about it. Don’t ever ever book with Frontier. Ever. It’s not worth it.

Not Verified | I thought Frontier Airlines couldn't get any worse after raising their carry-on and checked bag cost but now they reduced the bag weight limit to 40 pounds .... if over they charge you ridiculous overages depending on the range. I vow every 3 or 4 years to never fly with them but occasionally figure it has to have improved and give them a try, but never found that to be true. It's the experience you receive from the moment you arrive at their ticket counter for check in etc. Their employees are miserable and appear beat down and it projects to their customers. They act like they hate their job and I would guess with the number of complaints they receive, I would be miserable as well. Starts at the top. Normally fly United exclusively and will make sure from now on, regardless of the situation I will avoid Frontier at all cost. In the end you end up paying more anyway so why not cut out the frustration and pay a little more upfront.