Frontier Airlines

Not Verified | This was my first and last time flying with Frontier Airlines. My friend and I had purchased tickets at $230 each from Cincinnati to New York LGA. We arrived on time, checked in, and I even asked at the gate if I could upgrade my seat. The gate agent told me the flight was full, so we waited patiently until boarding. When it was time to board, my friend was allowed to enter, but I was told to "wait a few minutes." Confused, I complied, assuming there was a standard protocol or procedure happening. After a few minutes, they closed the doors, leaving me stranded. When I asked what was going on, they claimed that the flight attendant didn't allow me to board because I "smelled like alcohol and appeared drunk." This was an outrageous accusation, I hadn't had a single drink that day and what more than three weeks before. To make matters worse, when I called my friend, she left the plane to be with me (as she had just arrived in the U.S. and was uncomfortable flying alone). The flight attendant had the nerve to scream at her, accusing her of being "drunk" too just because she chose to leave the plane in solidarity. I was completely shocked and devastated. Because of this horrific experience, I missed work on Monday, costing me $400 in lost wages, and I had to pay for my friend's unused ticket as well. We'd driven two hours from Lexington just to catch this flight, only to be left humiliated and abandoned at the gate. Since same-day flights cost nearly $1,000 each, I had to shell out more money for a hotel just to take a different flight. As if things couldn't get worse, Frontier's customer support was absolutely useless. When I asked for help at the airport, the Frontier staff coldly threatened to call the police if we "kept asking for help." This experience left me financially drained, emotionally scarred, and completely disillusioned.

✅ Trip Verified | Purchased flight for my daughter with Frontier because needed to book her pet in cabin. Round trip flight Dallas to Denver costed over $500, similar to other airlines. Her 3pm departure was delayed to 6pm, 6pm was changed to 10pm, 10pm to 12am and finally the 12am got cancelled and rebooked for next day. We had light rain, nothing major. Another family member was flying out of same airport at same time with American Airlines and had no problem departing and arriving on time. My daughter waited 10 hours on her plane, that got cancelled! For a short 2 hour flight, It’s awful!

✅ Trip Verified | Disgusting attitude of the lady at the gate checking bag sizes. Asking you to check your bag size in the bag size checker is one thing, but speaking to you badly is another. If I spoke to her with the rudeness she is speaking to your customers I would probably be removed from the flight. To top it all off I get on the plane and there are overhead lockers which are completely empty, but I was made to pay an additional 65 US, an absolute joke. She is not good for your reputation and needs to either go on a customer service course or find another job. Do yourself and your brand a favor and get rid of her!

Not Verified |  Frontier is a joke. I've been dealing with their nonsense for years and it never changes. They are always late. Never leaving on time, never arriving on time. Totally unreliable. Yes, they have cheap fares but you will more than pay for it with your wasted time and frustration. Completely incompetent and an absolute joke of a company. Futhermore, they do not care and do not want to get better.

✅ Trip Verified |   Absolutely horrible airline. They overbooked the seats and denied us at the gate. They couldn't find another departure flight for us at the check-in desk. We were told to submit a form to get refunds for the return flight but later they denied everything and refuse to refund or give credit for the return flight.

✅ Trip Verified | Worst airline ever. They don't know what communication is. They changed the gates at the last minute and announced 5 mins before closing time. No message. No mail communication. None whatsoever. When asked why they have communicated, nobody responded. When I was persistent for an answer, they denied entry to the flight. When asked why, they said because they can and there is nothing I can do about it. Their staff won't speak to you when spoken to. They talk at you, not to you. At the end they denied entry to my flight even though I was there 40 mins prior. Didn't issue a refund. They think they can treat anybody however they want without any repercussions. I am writing this at 1AM at the airport. I have to sleep here till next morning. I had to book another flight which cost me a fortune. Frontier airlines is the worst.

✅ Trip Verified | This is about the worst airline to fly. Customer service is a zero. All they are concerned about is making money which is not even worth the troubles. They are nothing to write home about. No human relations, no compassion. Staffs are frowning faces, they are not organized. Customers complaining every here and there. What a shame. Will never fly it again. They are not actually cheap after all. You pay the remaining through your luggage.

Not Verified | Frontier has the longest line to check bags, I was standing in the hour long line and they didn't announce that they were calling bags for my flight to be checked first/skip the line and then denied checking my bag so I couldn't take my flight despite being plenty early and my flight being delayed. I called customer service who was EXTREMELY rude, got passed around from one person to another and after an hour they hung up on me. Haven't flown since and never will.

✅ Trip Verified | They tried to charge me for the same baggage on my fourth flight, even though I had flown with it three times before without any issues. When I refused to pay, they closed the gate and wouldn’t let me board. This airline felt more like an animal transport truck than a passenger service.

✅ Trip Verified | Do expect to be overcharged. Do expect unfriendly employees. Do not expect vouchers for hotel if flight is changed. Do expect the flight to be changed. Do not pay for any bundle as it is not honored. I was overcharged $780 because of a canceled flight that was not refunded or reissued. I had to buy 2 one way tickets to get home.