Frontier Airlines

✅ Trip Verified | We had a horrible experience with the check-in process on December, 1st with Frontier Airlines at Denver. We wanted to check a skibag and additional ski shoe bag, which we already paid for. We just needed an additional tag for the ski shoe bag and were sent to the check-in counter (away from the bag drop area). We then had to wait for 2 hours just to obtain the the additional bag tag and drop the skibag. We almost missed our flight as result. The check-in counter was just staffed with two people. One of the agents was extremely rude and yelled at customers. Very unprofessional.

Not Verified | Frontier Airlines is the worst airline ever. The entire process of getting a boarding pass and checking a bag is done via their App, which you have to download. The app doesn't work , they do not have kiosks at JFK airport. They do not answer their telephone, but ask instead if you would like to receive a text and chat electronically. They charge you 25 $ to get passenger assistance (that is, speak to a person at their counter to get a boarding pass). They charge you over 50$ for a carry-on bag. Their employees are insufferably rude. I will never fly with Frontier Airlines again.

Not Verified | Delayed departure due to repair issue and no catering supplies on board. This flight was the first of the day. There was ample time overnight to accomplish the minor repair that delayed departure and to load catering supplies. Poor management practices. Plus, they nickel and dime you to death.

Not Verified |  I had a small Carry on item & I was denied my free small carry on and I showed my military ID. Leaving Jacksonville I wasn’t charged. I was charged $100 when I was checking in on my flight at 4pm to Illinois. I was told it wouldn’t fit in the overhead,

Not Verified | This is my first time flying with Frontier. We booked the flight together and wanted to sit together. We were told that we had to pay extra to sit together. This is the very first time I was told that I have flown very frequency. I would not want to fly with them. Customer service is not friendly. They are extremely rude and disrespectful.

Not Verified | I was charged at first even after selecting one-way baggage for two-way. I did reach out, but no satisfactory customer care support was received. After this, I was somehow made to believe (unlike the truth because of the bad interface on the mobile app/website) that I chose the two-way, which I clearly did right in front of the agent at LGA, but still got charged double. Next, when I was returning, I was not sent any check-in information or emails. App check-in was closed indefinitely. I was then charged by the agent at DFW $25 for check-in, which was not allowed to me in the first place. Then, during baggage, a personal item was harassed at LAS on boarding even though there was no problem boarding from DFW with the same item by the Frontier staff. I think my last and final travel with Frontier and forget recommending. I will ignore when I see Frontier, to be honest. I over paid and kept suffering after overpaying for the lack of technology, customer care support, and unprofessional staff.

Not Verified | This company is the absolute worse, they offered me a $15 voucher for a mistake they made. I’ve been at this airport goin on 22 hours to try and get home to North Carolina, they had us board a plane that they did not do preventative maintenance on so we didn’t leave for 2-1/2 hours before the connecting flight. We arrived in Denver and they would not allow us to board our connecting flight although the plane was still here . I have a funeral to attend that I will miss or be extremely late to thanks to Frontier ! They offered me $150 voucher for the future that doesn’t even cover carry on bags, this is a disgrace and I’m never flying with them again

✅ Trip Verified | By far the worst airline I’ve ever travelled on (and that include Spirit and Avianca). Charged $99 for my carry on. Staff was miserable and rude. Seats were unbearable and don’t go back. Had to get on a bus to exit the airport for some reason. All around a truly terrible experience. The only reason I’m giving it a 2 is even though we were delayed I did arrive:

Not Verified | Customer service is terrible. No phone number works for assistance. The only thing that works is recording the things they do and placing them on social media. That's the only way to get assistance. The so called chat is doesn't even have AI to answer questions.

✅ Trip Verified | I have never been so upset in my life! I have a flight booked to leave in 1hr. This flight still shows on my app as coming up but guess what, this flight does not exist and I can not reach anyone that can help me!! It's my birthday and I'm going to see my son with reservations already made and I'm stuck having to purchase a last minute ticket with another airline for an outrageous amount. I have tried everything to reach Frontier. I have no idea if I will have a flight home from Denver because no one will help me at all.