French Bee

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 94 reviews
3/10
No Skytrax Rating
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9/10

"a very pleasant experience"

(United States)

Trip Verified | Newark to Paris. I had a very pleasant experience at the airport and while boarding the plane. My expectations were low because of the reviews I saw online. When comparing this airline to others I would say: the seats recline really comfortably and the bathrooms onboard are spacious and clean. Great value, especially being an inexpensive airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Paris
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Avoid French Bee at all costs"

(United States)

Trip Verified | Avoid French Bee at all costs! While flying with my wife and two young children from Paris to LAX, we checked in online and got our boarding passes on my phone. The boarding passes explicitly stated that baggage drop closed 1 hour before (the time it stated was 13:50, flight was at 14:50). As such, we arrived 90 minutes early to provide some buffer, but when we arrived at the baggage desk they claimed bag drop was closed and that we were too late. Every agent was incredibly rude, disrespectful, and actively unhelpful. They stated that we needed to go to the ticket counter to rebook our flight, and the ticket agent initially quoted a price of $150 per person to change our flights. However, they said we needed to sit and wait for our original flight to depart (so we officially "miss" it) before they'd rebook us. Then, when we went to rebook, they claimed it was impossible for us to change to any flight within the next 3 days for under $2000. Ultimately, we ended up having to fly into SFO instead and fork over $2,500 for the privilege of flying in 4 hours late to an airport 300+ miles away from home. If they had even told me it'd cost that much initially, I would've just ditched our checked bag instead of allowing them to force us into missing the flight we had boarding passes for! I would never consider flying French Bee again, and I'm aghast that they're still in business with their predatory and dishonest business practices. There were at least another 5-10 people on our flight who had something similar happen, as well. It's a total scam, never ever ever get tempted by their "cheap" prices!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Los Angeles
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They claimed we were late"

(United States)

Not Verified | Horrible experience with the airline. We booked this flight for our travel from Paris to LAX and we arrived at the airport 2 hours before departure. Inspire of arriving that early, they didn’t let us checkin. They claimed we were late. The staff were very rude and very unhelpful. When we tried to reschedule our flight at the counter, the guy was more angry than me and was more rude. I didn’t understand why he was angry considering I should’ve been more angry. We had to pay a penalty of 150 euros plus the fare difference if we chose to reschedule. They don’t refund the money if you want to cancel. I know they offer less fare prices and it’s very tempting to book with the airlines but please don’t do so. It’s not worth it. We paid 2000 dollars and booked a different flight and we lost the money that we used to book with French bee airlines. Oh and another thing is you have pay extra money for the meals if you have any preferences like vegetarian or vegan or so.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Los Angeles
Date FlownAugust 2022
Ground Service 12345
Value For Money 12345
no
1/10

"experience in this company is horrible"

(France)

Not Verified | I took French Bee to fly from the Paris Orly to Newark on the 14th August, I could not print my boarding pass in the machines and one representative told me it is your fault.I was early to the Aéroport and because of their unprofessionalism, I was about to lose my flight. They told me your are ineligible (I am a green card holder), once I have got to the boarding gate, they told me we have a TSA and you have to check again, I have been going through agents who asked me very intrusive and nonsensical questions, I was pulled apart to do this humiliating checking, I have asked them for the reasons why they do this, they told me it is random and I think that it is far to be random. My experience in this company is horrible, I would never recommend anyone to travel with French Bee.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Newark
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I don't recommend them"

(United States)

Not Verified | It was a bad experience. The staff at the front desk where rude and condescending. They keep saying they did not represent French Bee after I was referred to them by the staff helping customers by the kiosks machines. Their English is very poor and i was not able to get the appropriate assistance. They kept asking me to come back later and made me miss my plane to charge me more. Their attitude is unprofessional and unacceptable. After the whole ordeal I wrote to French Bee for compensation of my time and I got no help, even after i provided proof that other passengers had problems with the kiosks. I rather pay more and fly with another airline than go back to them. I don't recommend them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Los Angeles
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never, ever fly French Bee"

(United States)

Trip Verified | This airline is a scam. Because of a last-minute family emergency, I booked a flight through edreams from Nice to LAX. It had a two hour layover. I checked in online the night before, but the French Bee's website wouldn't allow me to print a ticket. I figured two hours would be plenty of time. My flight landed on time, and my French Bee flight was supposed to leave at 15.20. When I arrived at Orly, I was informed by the gate agents that they: 1) Had moved up the flight 30 minutes early, 2) Therefore, I could not print my boarding pass or check my bag (even though I was there an hour and a half before the scheduled departure), 3) I would have to purchase a new ticket. The gate agents were also the rudest I ever encountered - I was begging them to be let on the flight, as I could have made it, and they laughed and wouldn't help me. They directed me to an hour long line full of 30 other passengers who also weren't allowed to board their flight. As I had an emergency, I ended up booking another flight from Air France and lost about 3,000 euro. When I contacted customer service, they condescendingly told me that "this is how the airline industry works." I fly around 20-30 times a year - most other airlines close check in 30-45 minutes before boarding, and will at least try to get you on your flight. French Bee appears to actively encourage customers to miss their flight, so they can double-charge them on a second ticket. This is not how the airline industry works, these are unethical business practices. And the other reviews & passengers who missed their flights indicate that the problem is French Bee, not us. I am desperately trying to get a refund, but French Bee has refused me. My travel insurance won't cover it because I was technically checked in. There is no help, just a lesson for you: Never, ever fly French Bee. The low fares are a scam.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis Orly to Los Angeles
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(India)

Trip Verified | My experience was terrible with this airline. I was informed at check-in that my AstraZeneca vaccination was not accepted in France. So I was obliged to run about to get the expensive test done before the flight. I was also informed that an exit ticket from France (within 90 days) was required. I had pre-paid 55$ for a gourmet dinner but was served the ordinary (awful) meal instead. This was the worst airline I have ever flown.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Paris
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude representative"

(United States)

Trip Verified | Newark to Paris. My elderly parents missed their flight. There was a diabetes scare (my mother is diabetic) and we arrived minutes after they closed their check-in. Their offices were closed so we had to purchase new tickets for the next day (btw: French Bee charges for luggage and they are not listed on the terminal signs at EWR). When I called in at the next available opportunity to kindly ask to pay the difference in the tickets (my tickets were insured, but that's not the point), the rude representative told me it was not a French Bee problem - elderly parents were listed as No Shows so too bad and have a nice day. PS French Bee may wish to list their name on the Terminal sign at EWR. Which they do not do. Feel free to reach out, French Bee. I will await your response.
AircraftA359
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Paris
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Pre-paid services were not delivered!"

(United States)

Trip Verified | Warning: Pre-paid services (ie: meals and priority boarding) were not delivered! My family and I did not receive our pre-paid meals. If you pre-pay for priority boarding good luck trying to exercise this additional service. There is no crowd control at the gate and the airline staff does not provide a mechanism to ensure priority boarding is honored. Airport experience at Orly Paris, French Bee is total mayhem with no clear lines.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark, New Jersey to Orly Paris
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they refuse to discuss the matter with me"

(United States)

Trip Verified | French Bee lost my bag and is now refusing to refund me for the expenses I incurred while the bag was lost, despite saying they would do so. Let me explain: 1) French Bee stewardess took my carry on bag out of the overhead compartment without telling me or giving me a baggage claim ticket, and then left it at my departure airport. French Bee customer service admitted this was unacceptable and not part of their normal procedures. 2) It took 4 days for me to get my bag back. 3) I was told by French Bee staff to save and submit my expense receipts so that I could be reimbursed for clothes and toiletries I had to buy while waiting for my bag. 4) When I submitted these receipts French Bee staff tells me via email they will only honor 50% of my expenses without any explanation why. I was never informed only 50% of my expenses would be covered prior to incurring my expenses. 5) When I call French Bee customer service line, they refuse to discuss the matter with me, telling me they don’t handle customer service complaints like this over the phone and I can only handle it via email. When I ask to speak with a manager/supervisor they hang up the phone one me. 6) I’m a college student in over $100,000 USD of debt and because of French Bee airline’s mistake I am out a few hundred euros for expenses incurred while waiting for my bag to arrive. I don’t understand why the French Bee team is treating me so disrespectfully and not offering to pay 100% of the expenses I incurred due to the complete fault of their airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Paris Orly
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no