French Bee

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 52 reviews
3/10
No Skytrax Rating
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1/10

"Horrible ground crew"

(United States)

Trip Verified |Newark to Paris. Horrible ground crew, absolutely rude and disorganized - after waiting in line to board, I was told that "I needed to use my eyes and see that the gate for premium is different, so now "Because you don't look". I need to stand in another line again". The boarding pass clearly reflected we stood in the correct line, by the way. Then 2 hours before landing, the pilot put on the seatbelt sign for minimal turbulence that passed about 2 min after it started. My son needed to use the toilet, so after about 30 min I asked the flight attendant, who just waved her finger - "NO NO NO". Then, again, half an hour later, same thing. We finally landed, but we couldn't get to the gate because it was occupied. 30 additional minutes. My son finally, crying, went in the barf bag after peeing on himself. He's 10 and never had an accident. I can handle the lack of management that allowed this to happen, but the absolute rudeness of their employees is something no one should have to deal with.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteNewark to Paris
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not recognize the Paris pharmacy antigen test"

(United States)

Not Verified | French Bee staff started boarding early and closed boarding early at 2 hours before not the 1.5hr as stated. Would not recognize the Paris pharmacy antigen test we obtained said they would hold our spot in line and to get an additional test at clinic downstairs. Back in twenty minutes with negative tests and they wouldn't acknowledge us in line said the boarding is closed. Had to fly the next day and tried to charge us again for baggage which was already extremely high priced, got seats further back and the extra money we had paid for more leg room and Wine & cheese ignored. Sent four emails no response. called the office said they don't deal with complaints to email customer service! Beware, do not patronize this low budget airline, deceptive practices, rude attendants.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to New York
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I really enjoyed this flight"

(United States)

Trip Verified | I really enjoyed this flight. So surprised as other reviewers were harsh. We did purchase the extended leg room. It was so worth it. My husband is 6’4”. The staff was very nice and attentive. Seating was as nice as Americans First Class although it was tight when seat in front reclined fully It was a great way to start our vacation.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSan Francisco to Tahiti
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"can't explain why they are asking for more money"

(United States)

Trip Verified | Took my money. Said flight was changeable for no fee. Charged fee to change. Do not fly. If you want to throw money away, a recycling bin is easier. Customer service says they can't explain why they are asking for more money, but if you want to fly you need to pay more. Dropped calls, broken website.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Paris
Date FlownMarch 2022
Value For Money 12345
yes
1/10

"arrived too late to check in"

(United States)

Trip Verified | Horrible experience. I arrived too late to check in, meaning I lost my flight. Six other passengers and I had to wait in line and deal with extremely rude customer service employees. They gave us two options: fly to San Francisco in two days for 200 euros or fly to New York tomorrow for 500 euros. I watched as people paid the 500 euros each to get on the next flight. The customer service people had no sympathy for us.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to New York
Date FlownFebruary 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Worst service ever!"

(Belgium)

Trip Verified | We were at the airport 2 hours in advance, well on time. While queuing at the check-in desk, a lady suddenly came running up and announced through the microphone that it was the 'last call' to check in. Literally 1 minute later, while her colleagues were still checking in, she closed all counters and shouted to us and some other travelers who were queuing that we had missed our flight and had to come back the next day. Even though we were there in time, even before her call. She wouldn't listen. One minute later, all of the French Bee staff walked away without saying a word. All of their customers still standing there were left alone, had to book a new flight and had to pay extra via the Help Desk. Never experienced. Worst service ever! They'll never see us back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Ile de la Réunion
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never experienced such a lack of customer service"

(United States)

Trip Verified | I flew to Paris from San Francisco on December 11, 2021 and had booked a return flight from Paris back to San Francisco on December 17, 2021. I arrived at ORY with plenty of time before the flight took off, but was denied boarding, along with many other passengers. We had received no notification that we needed to arrive at the airport excessively early for this flight, and multiple flight attendants were still around. We were repeatedly told we would be allowed to board if we checked our luggage into a different area, and we kept being transferred to different parts of the airport and being told different information. We were all incredibly upset that we were continuously being lied to, just so that airport staff wouldn't have to deal with our issue. This was my first visit to Paris, and I was fortunate to experience kindness from people in the city, but I was shocked at the rudeness of airport staff during this occurrence. At the help desk, I was told I could be switched to the New York flight for €100, but very shortly after, I was told it was too late, even though that flight would not be leaving for much longer, and I had been patiently waiting at the desk the entire time for service. Multiple other passengers who were supposed to be on the New York flight joined us shortly after, after having been denied boarding, as well. I have never experienced such a lack of customer service, and I am attempting to seek a refund for my troubles. I had to book an entirely separate through TAP Air Portugal to return to the US, which cost more than my entire original round trip through French Bee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to San Francisco
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"denied entry for being too late"

(United States)

Trip Verified | I didn't even catch the flight. I was denied entry for being "too late," even though I had plenty of time to board. The staff at the counter said I should have been there four hours earlier. Their correspondences indicated no such thing. I have never missed a flight in my life, but I wasn't alone. In the five minutes I stood in line at the help desk, I met almost a dozen other people with the same issue. I'm writing this from an airport lobby, resting my head on my book bag, preparing to sleep here for the night. Never, ever fly this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Newark
Date FlownDecember 2021
Ground Service 12345
Value For Money 12345
no
9/10

"the service on board was great"

(France)

Trip Verified | I was pleasantly surprised by my trip with French Bee. I was on a different airline arriving to Newark but my flight got delayed. French Bee customer service answered the line within just a few minutes and were willing to rebook me without a fee; only had to pay the difference if needed. I was able to make it to the desk just a few minutes before closing and the staff were very professional and friendly. Finally, the flight was good and the service on board was great. For the cost and after this experience, I will definitely fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Paris
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very bad flight experience"

(France)

Trip Verified | Terrible crew, terrible food and very bad flight experience. Avoid at all cost. Cheap ticket is one thing, being taken for a fool as a customer is not acceptable.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNewark to Paris Orly
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no