French Bee

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1 reviews
No Skytrax Rating
Filter Reviews by :

"was the worst experience"

(United States)

Trip Verified | San Francisco to Paris. On May 21st 2018, My fiancee and I flew with French Bee to Paris. Our first bad experience was the inability to add checked bags on their website. We spoke to their customer service line and were told that they couldn't add it on for us and that we should use the website 24 hours prior to boarding our flight. When we tried to do this, we were met with the same message that said we could not add checked bags on the website. When we got to the terminal to get our boarding passes and add our bags through them, they charged us $95 per bag. Once we got to our gate, we waited far longer than the time that stated when we would take off, which was 8:30 p.m. We did not take off until 11:45 p.m. and were told that it was due to an immigration issue involving other passengers. There was no technical difficulty nor was there any inclement weather preventing an on time take off. According to regulation (EC) 261/2004, any delay over 3 hours at a distance over 3500 km would entitle us to compensation of 300 euro. Two days after we'd arrived in Paris, we received a call saying that our flight back home was rescheduled from the original date of June 6th 2018 to June 8th and that we needed to confirm that we would take that flight or opt for returning 7 days early or 7 days later. Either option would cost hundreds as last minute hotel reservations in paris were not cheap. From May 23rd until June 7th, I was repeatedly calling the customer service line and getting answers like "we can't help with compensation", "We need to speak with our superiors and call you back" (Which they never attempted to call back). We went back and fourth with no answer as to what we would receive in terms of compensation for our two extra days of stay as well as our extreme delay. Finally, I suggested asking their superiors about the possibility of refunding the full value of our ticket and canceling our return flight and I could purchase another ticket through a different airline. I was explicitly clear with them, even asking them to put into their notes and repeat back what they had written, to call me back in order to confirm that this is still something we wanted to do. After receiving no word for 3 days, I called them back and learned that they had canceled our flight without any confirmation from me. I attempted to have them rebook my fiancee and I on the June 8th flight, only to be met with "I'm sorry but we can't rebook your flight". Again, we had to repeatedly call multiple times a day, every day in order to get a straight answer as to what our options were. Finally, on June 7th, we were told that it would be impossible to rebook and that we would need to purchase another ticket back to the United States, even though we had not (AND STILL HAVEN'T) received the refund they told us was released to us for the original ticket that they had mistakenly canceled. Since returning, I had been trying to claim the compensation that had supposedly been approved. However, without a valid booking reference, the sight would not allow me to do so. This was the worst experience we ever had with a company. The representatives did not care to help, were not competent in their own jobs, were blatantly lying to us and doing everything possible to refuse the help we were asking for. I would never fly with them again nor would I ever recommend this terrible airline to anyone. I only give them one star because that is the only option I have.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSan Francisco to Paris
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345