French Bee

Not Verified | Cancelled my flight, automatically put me on another flight 1 day later, very difficult to reach customer service to understand why and how to change the flight / get my money back. You get what you pay for. Very unreliable, cheap, poor quality service. Might be worth it if you're on a strict budget and have very flexible dates, but even then I'm not sure it's worth the hassle.

✅ Trip Verified | San Francisco to Paris. Low price and low quality service. I pay for food in the flight and for nice seats but they dont find on the system, so I don’t have food in a almost 12 hours flight. Thanks for the experience French Bee.

✅ Trip Verified | I booked a flight from Papeete to Paris via San Francisco on Edreams. They proceeded to the reservation on French Bee. When I arrived at Papeete airport, I was asked to collect my luggage in San Francisco. This was something I could not do, as there was only two hours of transit time. I tried everything, I stressed all the people in the customs line to try to arrive on time, finally I missed the flight to Paris. In San Francisco put me back on the next flight to Paris (2 days later). I asked them to book me a hotel which was refused because for them it was a mistake at Edreams. They left me without a solution. I had some money and I was able to book a hotel (end of holidays=limited budget). When I came back, I tried everything to recover the hotel and restaurant expenses.

✅ Trip Verified | Paris to San Francisco. After reading negative reviews after I had already booked my ticket, I was bracing for the worst, but to my surprise, everything was exceptional and trouble free. Check in and boarding was fast and efficient. The plane was brand new. The food was good, there was even a baguette instead of the usual roll. I was seated in the last row but the seat reclined all the way, first time I’ve ever seen that. The inflight entertainment was similar to other long haul flights, a selection of new releases along with some older movies. I’m not a tall person but there seemed to be a lot of legroom, more than discount carriers for sure, it seemed the same amount of space as a major carrier. I was surprised to read that others said the seats were tight, it all seemed fairly roomy. Maybe my plane was different? Anyway, I’d totally fly French Bee again, such a good value! I’ve been on over 50 flights the last five years, and I would say this was in the top 5 for sure.

✅ Trip Verified | San Francisco to Papeete. I've flown on French Bee 10 times now and it was always perfect. Aircraft is brand new, seats go very far back, staff is super nice. Movie selection is awesome. Check in in Tahiti was very long.

✅ Trip Verified | Paris to San Francisco. French Bee is the worst. I have nothing to say about their cabin staff services, they are very professional and it is like any other Economy Class type of flight: long and tiring for everyone. My only problem with FrenchBee is with their customer service: I suggest you never have to make a modification on your flight: FrenchBee will take your money and send you a confirmation, then later cancel your confirmation and tell you that you have to pay for another flight (if you're lucky to see that they canceled your reservation.) I do not recommend you to fly with them, their unfair and misleading commercial practices is something that should not be allowed anywhere in the world.

✅ Trip Verified | San Francisco to Paris. Got to the Airport 3 hours early and when the counter opened I checked my bag and even though a little over on weight said it was not a problem. The seating was tight but not nasty small. ( I'm 5'11" and weigh 210lbs). Plane was new and clean with no nasty odors. All seats had a small blue blanket in plastic packaging. the inflight entertainment was good with menu choices from using your laptop/phone to output video on your screen to cameras on the nose and tail to see where you are going, to a choice of about 30 movies plus a few TV programs. Still not too shabby for the $180.00 seat price. You also can order duty free stuff and also munchies from the video screen menu - chips are 2 EU, and you can buy 2 small bottles of jack Daniels and 2 chips for 10.00 but no different from other airlines these days! The flight was good and bathrooms were clean. The Cabin crew spoke mostly French but were fine.. by the end of 11 hours the seats were feeling a little bit hard. Just keep in mind that I think most folks miss, especially those who have flown to Europe before, this is not a $2000 flight. It's basically a nice clean seat on a bus. Bring snacks or a sandwich with you along with a neck pillow. I even had the chance to talk to the flight crew including the pilot who was from Madrid. Very nice crew.

✅ Trip Verified | San Francisco to Papeete. Our flight was delayed because the pilot was sick. The plane left the next morning so we missed our connections which resulted in needing a hotel in San Francisco and Tahiti. French Bee's customer service to handle this delay was a disaster. No help with anything (hotels, meals). They said to fill out an online form for reimbursement of costs after returning home. I spent hours trying to submit an online form. Finally only worked using Chrome browser after many attempts. After over a month finally received an email requesting receipts which I emailed. Received an email requesting bank information (including SWIFT number) so they could transfer them money (They can't send a check). It has been over 6 months and I still don't have the reimbursement after many emails asking why they haven't sent me the money. Same problem for everyone that joined me on this trip. I suggest never using French Bee since they have no backup pilots along with terrible customer support. Use United Airlines if flying from San Francisco to Tahiti.

✅ Trip Verified | Paris to San Francisco. Worst airlines ever. They asked to board 2 hours early and instead of boarding they made us wait at the entrance of aircraft for 1 hour. No special entrance for infants. Not allowed to feed the baby not step out at the boarding gate. The baby was crying continuously but no kind-hearted person. One of the passenger names was reversed from original and was stuck issuing a boarding pass for hours. When I read online it did happen for many other customers. They charged €150 and finally allowed to board. Treated horribly. Would never travel through them again in my life. Tickets are neither cheap we just need to buy each item separately. Unfortunately, there were no other flights for the required days else would have booked some other airlines even though I already paid them money. Felt really bad seeing my 3 months crying for milk and they not allowed to feed or board the flight.

Not Verified | San Francisco to Paris Orly. This was my first experience flying a low cost carrier internationally and I wish I had been better prepared. The flight to Orly was fine except the seats were extremely uncomfortable - they are molded resin and my body did not match the mold they used! The food was almost inedible and you have to pay for wine! The return trip was a nightmare - somehow they had reversed the names of my granddaughter and the check in person refused to issue a boarding pass! From then on the nightmare got worse as I was referred from counter to counter - after two hours of this they finally issued a boarding pass with the original name reversal!The Orly French Bee staff were poorly trained or nor trained at all and the counters were dramatically understaffed. If you are going to fly French Bee, take your own food,make sure you have pillows etc. as these are not provided and accept there are no freebies at all!