French Bee

✅ Trip Verified | I had a terrible experience with Frenchbee during my trip to Paris. We purchased our seats a month in advance, only to find out at the airport that our seats had been sold to other passengers. When we inquired about this, we were told that purchasing seats online doesn’t guarantee their assignment. We showed them our receipts, but that didn’t help us at all. The customer service was appalling. While Vanessa was the only staff member who was somewhat helpful, the rest of the employees were rude and dismissive. It felt like they didn’t care at all about our situation. I will never use French Bee for my travels again!

Not Verified | I recently flew with French Bee from Orly,France to Newark, NJ and was extremely disappointed with the experience. The flight itself was uneventful, but the check-in process was a nightmare. When I arrived at the entrance gate, I was informed that my luggage was overweight and my backpack was too big and that I would have to pay an additional $148 to check it in. I was not aware of the weight limit and was not given any warning when I booked my ticket. The staff at the check-in counter were unfriendly and unhelpful, and seemed more interested in collecting the extra fee than in assisting me. I felt ripped off and frustrated by the experience. The airline's policy on luggage weights and fees is not clearly stated on their website, and I believe that they are taking advantage of unsuspecting passengers like myself. The agents at the gate were very rude and treated me that I might lose my seat if I don't pay before the door is closed. I emailed and emailed the customer service and was a waste of my time. I will not be flying with FB again and would not recommend them to anyone. The extra fee for my luggage was a significant inconvenience and added to the overall stress of my trip. I expect more transparency and fairness from an airline company, and fell far short of my expectations.

Not Verified | I had an absolutely terrible experience with FrenchBee. I was forced to pay over $200 in fees to correct a simple typo in my name (an unnecessary “S”). What’s worse is that they charged me twice — once for the outbound flight and once for the return flight. This policy makes no sense and is clearly designed to exploit customers. The process to fix this took over 3 hours on the phone, with multiple calls needed to finally get it resolved. The inefficiency of their customer service is beyond frustrating. To make matters worse, our flight was delayed by more than 2.5 hours with no proper explanation or compensation. Overall, this was one of the worst travel experiences I’ve ever had. I strongly advise anyone considering flying with FrenchBee to think twice. If this issue isn’t resolved with a refund for the unnecessary name change fees, I’ll make sure to share my experience widely so others won’t fall victim to such poor service. Avoid this airline if you can! My flight cost me $1900, it’s a complete shame

Not Verified | French Bee the need for greed, the rudeness, unfairly flagging carry on bags that meet regulation when dropping off pre paid luggage, the total check in experience a night mare, & have passengers sitting @ cancelled boarding stations that were moved somewhere else and I was a waiting passenger that made other passengers aware that it was changed.

✅ Trip Verified | Ignoring customers and no free water on an 8-hour flight? Our meal tickets meant nothing because apparently thwy "ran out" of food. And then, $462 for 3 bags ONE WAY, plus damaged luggage? Not to mention, jamming carts into our arms and ignoring us like we weren’t there. One family member was even entitled to a free drink, but no I get it, charge for soda, fine. But water? That’s next-level ridiculous. If you hate your job that much, do us all (and yourself) a favor: quit, find a new passion, and let someone who actually cares about customers take over. It’s time to step up and actually show some class—because right now, Frenchbee’s doing the opposite. Be better!

Not Verified | We had a great flight with French Bee, from Paris back to NYC. We booked late for our first ever Europe trip, so we didn't want to buy expensive tickets. We took a risk going with French Bee, since it's cheap, about $250 one way. We were nervous, seeing all the bad reviews especially with cancellations. Turned out to be an awesome experience, on time, good foods, no turbulence.

✅ Trip Verified | I paid for premium economy with last down seats, yet they booked me in basic economy at the back of the plane. They said to file a claim on the website, which doesn’t work. Food is terrible. Worst airline ever.

Not Verified | Worst company and worst client services ever. Never use it. I am a US-citizen, based in the US. I made a reservation on their website (english version) and made a mistake during my reservation regarding an overnight flight. I called 5 minutes after to indicate that I made a mistake and wanted to book the overnight night flight leaving in the early morning (1AM), instead of the one leaving at night (11PM). The customer service told me that I made my reservation under a French website (?!). I indicated that I was on an English website and my ticket was written in English and fare indicated in USD. However they maintained that the 24-hour cancellation policy only because the English website I used was French (?!) and that the US laws regarding 24 hour cancellation was not applicable. Crook company. They only proposed me to buy a new ticket and no reimbursement possible.

Not Verified | This is not a good airline in flexibility, respect for the client. My experience with this airline is very poor. I arrive two hours prior my departure time with enough time for me to check in the flight. The check in personal not helpful at all. They stated I arrived two minutes late therefore, the flight was closed. The flight was already booked and my tickets gone, and they did not allow me to rebook unless I pay more money in to embark 3 days later. I had to rebook with another airline having to pay additional charges. Not a happy experience. Furthermore the person off the front desk was miserable in service with me, there’s no refund from the flight, nor credit.

✅ Trip Verified | The flight and service on the flight was as expected for a budget airline. The food is extremely overpriced and service is minimal (bring your own food if possible!). The seats were more comfortable than I thought, which was probably the biggest surprise. My big complaint is that our flight was delayed three hours, which caused my family to miss our connecting flight and spend the night in a hotel. I asked several times to get compensated for this hotel stay but they did not do so. I guess $130 is worth losing customers for life. I won't be flying French Bee again.