FlySafair

Not Verified | My parents booked a flight for the 22nd of September. The queues were so full and no one to help people that they missed their flight with 3 minutes. Their website say to be there 90 minutes before the time which we were. But the queues were so full they were not able to get through. They were placed on standby for the whole day and they told them at the end of the day only to go home and come back again at tomorrow mornings flight. Again no one to help them along with 25 other people also missing their flight because the flysafair staff didnt help them and then there was absolutely no line at customer care ... while waiting for the people to tell them at 5:20 if there is space, no one communicated with them and they waited until 6:15 and even after the flight took off, no one communicated with the passengers on what is going on. Worst service we ever got from any airline.

✅ Trip Verified | Everything went smoothly. I didn’t expect much. Ground and cabin staff were really friendly and didn’t check the cabin bag for weight, smooth boarding process, there even was free water. Flight was perfectly on time. I paid 70 ZAR for exit row seats that were comfortable.

✅ Trip Verified | We were already on the aircraft and it had started moving then it turned out that there was a technical issue on the aircraft. We had to go back into the airport and we waited for approximately 5 hours for the problem to be fixed. We were left in the dark for a very long time about what was happening. Secondly I do not understand why the aircraft was not checked thoroughly before the messengers got on. Our lives were put at risk and the R80 voucher we were given to buy food was not enough. Lastly, the fact that we were expected to fly in that same aircraft on its own is problematic. My whole day was messed up because of this delay and FlySaFair did not do much to ensure that they make up for this. Yet if the tables were turned I would've been expected to pay a penalty for being late/delaying. I am so disappointed in FlySaFair.

✅ Trip Verified | Disappointed by the cabin crew's inattentiveness regarding the wearing of face masks. Counted at least 1 person not wearing a mask during the first 10 minutes sitting on the flight before take-off. In-flight attendant did not tell them to put on their masks even though the passenger was clearly visible in an aisle seat until a passenger requested an in-flight attendant to tell the person to put on their mask. During the flight there were more than 4 children not wearing face masks that were not asked to put on their masks and upon disembarking the aircraft the cabin crew also failed to point this out to the parents and let the children walk out and climb onto a bus without face masks. I was very uncomfortable during the entire flight.

✅ Trip Verified | No-frills ride from Durban to Cape Town. Everything went smoothly. Check-in was very busy because several flights were all leaving at the same time, but the queue flowed nicely and the wait wasn't too long. Onboard, the seats don't recline, a huge plus in my mind! We'll ride with them again.

✅ Trip Verified | Missing our flight - Our daughter sent us surprising news and photos of her engagement. This then ended up in calls of joy and needless to say loss track of time and missed our flight. Feeling like naughty school kids, we had to go and collect our luggage and go to the booking office and explain the situation and showing the pictures of the engagement as a reason for missing the flight. I must say, it was quite laughable for all and the situation was turned around by an overwhelming gesture from FlySafair and the Cape Town staff working on the 26th June at around 18:30 to 22:00 for there professionalism, understanding, friendliness and patients and by rebooking us on a flight the next day "free of charge". The wife and I would like to thank you once again from the bottom of our hearts and will see you on our next flight.

Not Verified | Good day FlySafair. I would like to thank the manager ands the two other gents whom assisted me with my baggage at the check in counter after being refused to go through the gate for having too many bags. Thank you for helping me through the airport staff entrance in order for me not to miss my flight due to repacking my bags. Sadly I did not catch their names but they will know whom they are. My flight was at 3.55pm Johannesburg to George Regards.

✅ Trip Verified | Due to the flight being cancelled as a result of COVID my party of 3 were unable to fly in March 2020. I have been trying to get a refund but have only been offered vouchers. These are of no use to us as we live in the UK and are not going to South Africa again. I have had to accept only 55% of the value of the tickets in a cash refund as the airline has taken 45%. The airline said they did not cancel the flight the government did. I was able to get a full refund from Emirates who were to fly us to South Africa and back. Keeping 45% of the money is dishonest in my view. Were I ever to visit SA again I would not fly with them. In these uncertain times of COVID I would not recommend using their services.

I’ve always preferred FlySafair but not anymore. I needed to change my flight about 5 days prior but the system was down. I kept calling daily, asked a friend to do this for me at the airport but got absolutely no assistance. On the day of departure, at the boarding gate, I was told that the gate closed a minute before I arrived and my bag was already offloaded. So offloading my bag took a minute I suppose. All this could have been avoided had I gotten help changing my flight. The staff attitude is the worst! I’m disappointed! Definitely hoping I never have to fly with them! So much for the cheapest airline, now I understand why it’s important to pay a little extra for an exceptional service.

✅ Trip Verified | Due to the system failure we couldn't book in online. Since we traveled from far we arrived minutes late at check-in and they refused to let us through and promised to put us on the next available flight with no additional costs. However they charged us an extra R2000. This is extremely unprofessional from an airline which knew their booking system was at fault. Will never fly with them again.