FlySafair

✅ Trip Verified | My boyfriend and I are regular traveller's and always use this airline. I'm deeply disappointed by this company's outrageous policy regarding their "by piece" luggage requirements. My additional bag weighed 14kgs, however I had to pay an additional R250 for a small 4kg bag, even though the combined weight of both bags were 5 kgs below the maximum weight. Is this the way to treat your regular and loyal customers, who are required to have one bag big enough to meet the maximum weight requirements?

✅ Trip Verified | Johannesburg to Durban. When arriving at Durban on the 6th of April 2022, my luggage never arrived. I was directed to the Swissport counter to report the missing luggage and was told that they will locate my luggage and have it delivered to my hotel. It is now the 9th of April and I have since returned to Johannesburg and still no bag, no answers and no way of following up or receiving feedback. I have tried the Flysafair customer careline, where I've just been looped from one automated response to the next, with no options relating to missing luggage. I've have chatted to at least 3 agents on the WhatsApp line, but as soon I describe my problem the agents logged and sends a message that my query has been resolved, which it certainly has not. I have no spent my entire Saturday at a small office in OR Tambo trying to get someone to assist me with finding my luggage. Absolutely horrendous experience!

✅ Trip Verified | My family and I are absolutely disappointed by the professionalism by the flight attendants. We had an issue with another passenger with placing our luggage in the overhead bin and none of the attendants came to assist instead they saw it fit to just stare at us. When it was our turn to disembark from the plane, the flight attendant skipped our seat and proceeded to allow other passengers to leave the plane. I did not appreciate the flight attendants tone when we ordered snacks, she was not friendly. The service was just appalling and disappointing.

✅ Trip Verified | Despite the fact that we were there as per the 90 minutes expectation and there was no end to the queues in sight, we were told that we cannot board the flight 10 minutes prior to its departure. Flysafair took no responsibility whatsoever for the long queue and we were sent from pillar to post trying to find assistance with almost none of their employees being able to give us the answers we need. Had they been competent and knowledgeable, we may have been able to board the flight in time but instead wasted so much money. That's exactly what they want it seems. We were told that we could be on the wait list for a non refundable R300 and couldn't even tell us how many people are on the list already. Paid the fee and it turned out that more than 13 were already on the wait list so not only does that just show how many people weren't able to make it in time but also how they get you to pay because you hope that you may be next on the wait list. I'm really disappointed in this type of service in this age

✅ Trip Verified | Do not travel on this airline if you value your luggage -- they may return it damaged, and then wipe their hands of the situation by sending you an email saying what happens to the baggage is out of their control because it has to - and I quote directly the nonsense they sent me -- "pass through the hands of several service providers in the airport context." Unbelievable that they don't respect their customers enough to compensate for damaging their luggage. Particularly don't recommend them if you are travelling with children (in my case, two small children) - they damaged my child's car seat so as to make it completely unuseable then said I could no longer make a claim once I had stepped out of the airport. Apparently after a flight you are expected to then traipse around a large airport and track down their lost luggage office which is nowhere to be found, while dragging along two small, tired children, in order for them to believe you're not making this up (who has the time?) They claim reporting directly at their (invisible) lost luggage office is for "transparency" reasons, when actually transparency on their part would have been them telling you they can't be trusted to safely check in a car seat. Flying is expensive, as is a child car seat. The least you'd expect is to get the service you paid for. Will not be flying this airline again.

✅ Trip Verified | Outstanding! Our flights between Johannesburg (Lanseria International Airport) and Cape Town were both very pleasant. All of the staff including the check-in staff, cabin crew and flight crew were exceptionally friendly, patient and professional. Compared to former and existing low-cost airlines in South Africa, FlySafair is by far the best! There was a one-hour delay leaving Cape Town due to a baggage handling issue (no fault of FlySafair) but it was handled well by the crew and much time was made up in flight. Boarding and disembarking the aircraft was also handled very well. Lastly, the aircraft was exceptionally clean and felt very spacious especially compared to other low-cost airlines both locally and abroad. Well done and thank you FlySafair!

✅ Trip Verified | We are extremely disappointed in the way and manner we were treated in boarding flight FA305 to Cape Town. First the priority line and normal queues were allowed to embark at the same time which makes the priority booking absolutely non sensical. When I raised what I believe was a valid complaint the ground staff merely stated my complaint will be noted. I believe this treatment meted out by you to your priority clients call for a reimbursement as this conduct is incongruous to say the least. I am on my way to Cape Town for an urgent medical procedure and my wife also had cancer which makes standing in the sun a most unpleasant experience. We were allowed to leave the terminal building but then had to stand in the sun for an extended period before being allowed to embark. The excuse was the number of wheelchair passengers delaying embarkation. But why are we not retained in the terminal building till those passengers have been seated. We have started to support Safair but I will have to rethink after this incident as it never happened with any airline and I have been flying since the early 70s .We book on your business class package and are then treated as second class citizens.

✅ Trip Verified | To the two amazing flight attendants who were working at the front on flight FA210 traveling from Joburg to Cape Town on Saturday (the 27th) departing at 16:10 I would just like to say thank you so much for the extra care you gave to the elderly passengers (my mother included) on that flight. Your care and going the extra mile is truly appreciated (my apologies I did not get your names but thank you both).

✅ Trip Verified | Terrible.....they state they are the most on time airline....yet they were 30 minutes late taking off and landing. They state they don't serve food or drink because of "no touch" yet they give water "touched" by attendant and you have to put your mouth on the top of water where the attendant touched. Where hot coffee kills viruses but their water apparently is ok. It is a farce for them take more money by using Covid to take your money with nothing special in exchange. Why they won best airline in 2019 and claim they are the most on time airline in the world is beyond.me.

Not Verified | Cape Town to Lanseria and Lanseria to Cape Town. Both flights very pleasant under the current COVID circumstances. Easy priority check-in, bag drop and boarding from both airports. Ground staff and crew onboard young and friendly. No in-flight service as this is an LCC carrier. Aircraft interiors clean and comfortable. For disembarkation, you remain seated until the crews disembark row by row from both the forward and rear exits - very organised and will definitely fly them again.