FlySafair

✅ Trip Verified | Poor service. Delays, gate changes, cancellation fees, seat booking fees. I cannot support this airline anymore. Would not recommend for anyone to use.

✅ Trip Verified | We purchased insurance on our flight from Cape Town to Johannesburg, since we weren't exactly sure how we wanted to get from Cape Town to Kruger National Park, and upon realizing we'd need to change the itinerary a bit, tried to cancel this leg of the trip. However, Safair only refunds in the form of a voucher valid for 12 months. We won't be in South Africa again within the year, for sure. There are no exceptions for international travelers, and it's very frustrating.

Not Verified | I had a very unpleasant experience, but nothing to do with the flight or onboard service, as I never managed to get to the plane (FA160, reference DRI4Y4). Standing in the queue waiting to board, I suffered a vasovagal syncope attack which rendered me hanging over the railing, or so I think. I was immediately humbled by the traveling passengers waiting to board with me, who were so overwhelmingly comforting; positioning me on my back, elevating my feet, putting a fan in my face, placing a wet towel over my forehead, and pressing for the emergency services to arrive. Accolades and orchids to all of you who I do not know, and in particular Mr. Piet Van Wyk who flies this route weekly, and whom I know in person. In and out of consciousness, I heard his voice and others, and I was completely taken aback by such levels of human compassion. Thank you. From Safairs side, I extend my gratitude to Tarrick (spelling) who was with me until I reached the airport clinic. My bags and personal belongings (laptop, glasses, ID) were safe, and he communicated clearly and sensitively with my wife. He assured me that my flight change could be done without cost, but only with a fit to fly document issued by a Doctor. Please be certain to recognize his brilliant and sincere service and my eternal gratitude. Thank you Safair and my anonymous traveling partners.

✅ Trip Verified | Internal flight from Johannesburg to George - a lot of the domestic carriers in SA have disappeared so booked for the first time on FlySafair. Had difficulty adding extra luggage on their website but this was quickly resolved by an agent on the very convenient online chat capability (far easier than a lot of other carriers that I have flown) - the matter was resolved within a few minutes and the boarding pass sent through promptly. In flight service was efficient and professional - everything worked according to plan - well done FlySafair!

✅ Trip Verified | Big Kudos to Sandile at the Check in counter at ORT. He went out of his way to welcome us, he even helped us with our luggage! His service was exemplary and made us feel super special even though we were traveling on Economy class. He is truly an asset to Safair and clearly stands out in an otherwise customer-unfriendly environment!

✅ Trip Verified | Once again Safair disappointed me and my family. And messed up my family vacation. Well done you are good in messing things up. This was the second time you messed up a vacation for me and my family!!!

Not Verified | We flew this domestic airline as the internal flight to our international return flights. The flight was on time but that was only good thing about it. The check in crew had no idea how to check in a baby cot and stroller. They said to take them on as hand luggage, (these would never have fitted in the overhead). Once processed for checked luggage, we then had to ask for a tag to be printed to attach to the bags so they knew they were ours. Staff talking to each other in their own language when we asked a question. The return leg of our flight was so scary. We had come in to land and about to touchdown when the plane suddenly took off again. It climbed to quite a height at such a sharp angle, it made some people reach for the vomit bags. After approx 15 mins we were told they couldn’t land due to winds. The plane had now flown past the airport and proceeded to circle with no update on when we were coming down. I felt such panic. Even more upsetting was having no updates from cabin crew and no apology or explanation upon finally landing. I don’t think we’ll be flying this airline again on our next SA visit.

✅ Trip Verified | From one of the friendliest check-in staff and very competent flight crew, perfect flight. On time departure, good legroom on board, loved my flight with FlySafair!

✅ Trip Verified | My mother in law who is 88 years old was booked to go to Durban as an assisted passenger. At Or Tambo airport a Safair staff member escorted her to the boarding area of the plane. When she got to Durban, she and an elderly couple who were also as assisted passengers, waited on board to be helped out the plane. This service was not forthcoming by the cabin crew. They decided to then disembark by themselves, because they were not attended to. When my mother in law went to collect her luggage which was supposed to be on carousel 4, it was nowhere to be found, she was given the run around on the collection area. Eventually it was found on carousel 1, imagine a frail 88 year old person trying to take her luggage of the carousel by herself, she could have fallen and injured herself. She was traumatized and disrespected in this process. This could have been prevented if Safair cabin crew had done their job's and escorted her and the other elderly couple of the plane. Shame on you Safair for poor service and disrespecting elderly people, where's your sense of Ubunyi?

Not Verified | Check in easy and quick baggage check smooth. Plane left on time. Landed a head of schedule. Slight tired interior. Staff on board friendly. Overall cannot complain.