FlySafair

Not Verified | This is the worst airline, with incompetent staff. I checked in online had my boarding pass only to be told that my seat had been changed. To make matters worse the staff members make up lies first staff member told me a story about balancing the flight, the other one then decided to say it was double booked. I’m very sure this is the very last time I'll book this airline.

✅ Trip Verified | Flysafair is the best, very clean and great service. I would recommend that the flight attendants who speak on the intercom do not put the phone close to there mouth as no one can hear what they say Hold the intercom/phone a bit further away from your mouth so people can hear clearly.

✅ Trip Verified | Nikita from Customer Support is very pleasant and helpful. Definitely an asset to the company. Thank you Nikita for dealing with all my queries regarding my next flight.

✅ Trip Verified | I have never had the experience ever like this evening. The flight was extremely full with seating uncomfortable, but this is not the main complaint. On landing they start disembarking from front and from back to front saying that the back passengers has to disembark to balance the plane. These passengers push past with luggage bumping and pushing to the front. I have in my entire lifetime of flying Never heard about this balancing and have never experienced it on any flight both local and international ever. This meant that passengers sitting on the wing were disembarked last and ended being pushed with the “abuse” of passengers and hand luggage on an already full plane sitting down. Yes so this at eye level. I am super disappointed at Flysafair tonight. Would not consider this as first choice next time flying

✅ Trip Verified | This used to be my go to airline but the past 3 or 4 times have been horrendous. Delays, no communication, rude staff, and staff not knowing the answers to any questions. I won't be using them anymore.

✅ Trip Verified | Thank you FlySafair for taking my 16 year old safely from Durban to Johannesburg. Smooth process from booking to landing. Thank you for communicating every step of the way!

✅ Trip Verified | Seats and cabin dirty. Interior side wall covers pulling apart and exposing insulation material of aircraft. Seats requires drastic maintenance, seat in front of me bending backwards on one side (window side seat 30 F).

✅ Trip Verified | Poor service. Delays, gate changes, cancellation fees, seat booking fees. I cannot support this airline anymore. Would not recommend for anyone to use.

✅ Trip Verified | We purchased insurance on our flight from Cape Town to Johannesburg, since we weren't exactly sure how we wanted to get from Cape Town to Kruger National Park, and upon realizing we'd need to change the itinerary a bit, tried to cancel this leg of the trip. However, Safair only refunds in the form of a voucher valid for 12 months. We won't be in South Africa again within the year, for sure. There are no exceptions for international travelers, and it's very frustrating.

Not Verified | I had a very unpleasant experience, but nothing to do with the flight or onboard service, as I never managed to get to the plane (FA160, reference DRI4Y4). Standing in the queue waiting to board, I suffered a vasovagal syncope attack which rendered me hanging over the railing, or so I think. I was immediately humbled by the traveling passengers waiting to board with me, who were so overwhelmingly comforting; positioning me on my back, elevating my feet, putting a fan in my face, placing a wet towel over my forehead, and pressing for the emergency services to arrive. Accolades and orchids to all of you who I do not know, and in particular Mr. Piet Van Wyk who flies this route weekly, and whom I know in person. In and out of consciousness, I heard his voice and others, and I was completely taken aback by such levels of human compassion. Thank you. From Safairs side, I extend my gratitude to Tarrick (spelling) who was with me until I reached the airport clinic. My bags and personal belongings (laptop, glasses, ID) were safe, and he communicated clearly and sensitively with my wife. He assured me that my flight change could be done without cost, but only with a fit to fly document issued by a Doctor. Please be certain to recognize his brilliant and sincere service and my eternal gratitude. Thank you Safair and my anonymous traveling partners.