FLYONE

✅ Trip Verified |   Don’t recommend, is low cost but still money I bought a ticket tur retur Chișinău - Dubai via Turkey. Hand luggage was included but apparently only backpack, I had only one small luggage around 5 kg. Turkey to Chișinău flyone didn’t charge me, but when I flew From Chișinău to turkey they charge me 40 euro, and I had the same one small hand luggage. During the flight even water is not included, this flight also is not cheap, at least should include water.

Not Verified | I had a flight from Dubai to Chisinau scheduled at 18:45, that actually departed at 22:36, all this time we were staying by the gate, after one hour of delay the flight information was removed from the airport screens and systems, all passengers were staying by the gate without any info about why our flight was delayed, after another one hour of waiting we were notified that the captain felt sick and they are deciding what to do with our flight. Our bags were already loaded and finally at 21:25 we embarked the aircraft. The airline didn't notify us about the reason of the delay, we all lost our connecting transportations after landing. The crew members didn't have enough food for the passengers for which you have to pay of course, no complimentary water for 3 hours delay and 5 hours flying time. Horrible experience.

✅ Trip Verified | Rudest check in clerk - ever. I paid 25 euros for the check-in bag as I thought I would have a big suitcase. But as it turned out, I needed only a small bag, and asked the check-in staff member if I could just carry it on instead of checking it. I have done this many times on airlines like Wizz and EasyJet. The woman sternly said no. I explained that this is quite common and not a burden on the airlines. She "boasted" that she has been doing this job for two WHOLE years and is certain that I can't change how the small suitcase is transported. What a witch. I highly recommend using a different carrier if you have to visit Yerevan.

✅ Trip Verified | Flight attendant asked if I would like to help on emergency seat, so got extra space on this very short flight. Very professional and amiable cabin staff, also on boarding. They should expand into more Western European routes, their product is good.

Not Verified | Check-in at the counter is 50 euros. I tried online check-in several times and it didn't work. They seem to do this on purpose. Annoying flight crew, no water during a 4 hour flight. My flight was for 22:00 on the 24th. They rescheduled it to 01:30 on the 25th. We arrived in Moscow and the plane stood for 45 minutes with engines on because they could not connect the walkway.

Not Verified | Absolutely appalling service from start to finish. Booked online and told to check in online which was not possible for anyone with a foreign passport. Got to airport to check in and explained this showing them screenshots of their website saying it was unable to check us in online. They directed us to their tickets office where we had to pay 60 euros because of their error. To add insult to injury they laughed at us and everyone else who was unable to check in and had to pay this. The flight was then delayed for 8 hours and no explanation was given. We asked for some water, which was refused and food but got nothing except rudeness. When we went to their Yerevan office to complain they told us to email them. They have ignored our many emails since. This company should not be in business.

✅ Trip Verified | This airline is terrible! They charge you for everything and give you nothing! The worst attitude, the worst service. Don't use this airline. And if you have to, put a lot of money for extra charges!

✅ Trip Verified | It's the worst flight company I know. I was informed at the airport, an hour before the flight, that I could not fly because the configuration of the plane was changed. Several passengers were left without seats despite the fact that they had tickets with seat numbers Why FLYONE is still allowed to operate? They are doing illegal dirty marketing. The human factor does not matter to them.

✅ Trip Verified | I have traveled to 74 countries on 6 continents and this is the worst airline that I have ever flown with. On their website it says free check-in online 24 hours before the flight to 4 hours before the flight and 20kg bag charge of 31 euro when paid in advance. The website would err every time I tried to check-in in online and would not accept any of my credit cards for payment of the bag in advance. I went to the airport and they charged me 30 euros extra to check me in there even though their website was down and 50 euros for the checked bag, 80 euros in total. The agents at Dublin apologized. They didn’t work for the airline. They just did the check in stuff as Fly One doesn’t have agents in Dublin. They themselves, two different agents at Dublin airport informed me that this was a common a recurring issue with this airline. The one agent blatantly referred to it as a “scam” and the other referred to the airline as “dodgy.” These were the Dublin airport agents doing the check-in for Flight One themselves. That is how bad this airline is. Don’t use this airline. Half the flights are canceled and the extra fees will far out weigh any cost savings you think you see when you are shopping for tickets. Then on my second flight out of Moldova the following happened: FlyOne changed my flight departure time twice. Then when I arrived at the airport four hours before it was supposed to depart I found out that the flight was completely cancelled. I received no prior notification of the cancellation. The customer service agent was extremely rude. I was switched to another flight the next day at 0500 in the morning. They never apologized and never refunded me any money for the inconvenience. They make Spirit or Ryanair look like 5 star carriers.

✅ Trip Verified | I really don't understand why this airline is still allowed to fly. They first changed our flight, then they cancelled it without any explanation, no substitute transportation was offered. No communication.