FLYONE

✅ Trip Verified |   I had the misfortune of flying with Flyone on December 22 from Tel Aviv to Chisinau, and it was the worst experience I’ve ever had with an airline. The flight was scheduled for 22:40 but was delayed after check-in. We boarded the plane at 1:00 AM, only to sit for almost an hour without air conditioning, water, or proper ventilation. It was suffocating. At 2:00 AM, we were informed that the flight would now depart until 5:30 AM and were told to leave our luggage on the plane and return to the airport. As we started to leave, they changed their minds and told us to go back and collect our bags. This back-and-forth was chaotic and completely unprofessional. We finally departed at 5:15 AM, but not before enduring hours of confusion, discomfort, and complete disorganization. The crew was aggressive, unhelpful, and clearly unprepared to handle the situation. This was, without a doubt, my last time flying with Flyone. If you value your time, money, and sanity, I strongly recommend choosing another airline.

✅ Trip Verified | I booked the below flight on Sep 16 and didn't receive any other email communication from FlyOne. I just had confirmation with FlyOne helpdesk that my email wasn't sent a schedule change. The told me to email helpdesk to escalate the situation as claims aren't being helpful. TBS-EVN Sep 24 20:25, wegot to the airport at 18:00, 2hours and 25minutes before scheduled departure only to find our flight wasn't on the board. I then checked the FlyOne app and it showed the flight at departing at 16:45? I didn't receive any notification via email or app push notification that the flight time changed. I contacted FlyOne customer service and spoke with an agent who mentioned that an email communication was sent out to all passengers on Sep 20, I haven't received anything, I checked my junk and deleted folders. Nothing. (Today, Sep 25, FlyOne helpdesk confirmed my email wasn't sent a notification) This highly unacceptable service, and it's made me think twice about ever flying with FlyOne in the future.

Not Verified | Really bad service. I was requested to pay for a hand luggage 130 euro, which is above any reasonable price. That was the first and definitely the last time I bought a ticket from that company.

Not Verified | €40 charged for check-in at airport? I’m sorry but who charges this much for a check in? On what grounds? On top of it to know about it you have to go to the website and specifically read about the checking procedure, they of course do not write it in your email confirmations with your booking! Crazy, used to be worse company to fly one - a year later and it’s still the worst company. They do everything they can to just charge you extra for every little thing, ridiculous.

Not Verified | I do not recommend this airline to any traveler, we flew from Cluj-Napoca to Antalya and back and each time we had a 3 hour delay. The condition of the aircraft was extremely poor, the staff extremely rude. I will never fly with them again, for sure.

Not Verified | Did not actually get to fly. One week before the flight they sent an email saying they had “adjusted” my flight schedule—by an entire day. We had another flight to catch, so this was not doable. Had a rather stupid conversation with someone at their office in Chisinau, trying to understand what happened. What I did understand was that I had to request a refund online. The site would not work so, I then hunt down a different email address to send the refund request which I found on a site with many complaints about FLYONE. I did get my refund, but the whole time-consuming mess cost me over $300 because I had to buy our tickets from another airline so late. Known as “FLYONCE” among my friends. I will never purchase from this airline again.

✅ Trip Verified | To avoid extra cost for the seat reservation my elderly parents (both over 70 and my mum is disabled) completed the online check-in registration 24h prior departure. They were allocated seats far apart 16 and 30). Once they boarded, they noticed that the plane was approximately only 30% full because there was only one passenger per three seats. When my mum asked to sit next to my father as the seats next to him were free, she had a very rude reply from the flight attendant hinting something about them being mean and not spending extra money for seats reservation.

✅ Trip Verified |   Don’t recommend, is low cost but still money I bought a ticket tur retur Chișinău - Dubai via Turkey. Hand luggage was included but apparently only backpack, I had only one small luggage around 5 kg. Turkey to Chișinău flyone didn’t charge me, but when I flew From Chișinău to turkey they charge me 40 euro, and I had the same one small hand luggage. During the flight even water is not included, this flight also is not cheap, at least should include water.

Not Verified | I had a flight from Dubai to Chisinau scheduled at 18:45, that actually departed at 22:36, all this time we were staying by the gate, after one hour of delay the flight information was removed from the airport screens and systems, all passengers were staying by the gate without any info about why our flight was delayed, after another one hour of waiting we were notified that the captain felt sick and they are deciding what to do with our flight. Our bags were already loaded and finally at 21:25 we embarked the aircraft. The airline didn't notify us about the reason of the delay, we all lost our connecting transportations after landing. The crew members didn't have enough food for the passengers for which you have to pay of course, no complimentary water for 3 hours delay and 5 hours flying time. Horrible experience.

✅ Trip Verified | Rudest check in clerk - ever. I paid 25 euros for the check-in bag as I thought I would have a big suitcase. But as it turned out, I needed only a small bag, and asked the check-in staff member if I could just carry it on instead of checking it. I have done this many times on airlines like Wizz and EasyJet. The woman sternly said no. I explained that this is quite common and not a burden on the airlines. She "boasted" that she has been doing this job for two WHOLE years and is certain that I can't change how the small suitcase is transported. What a witch. I highly recommend using a different carrier if you have to visit Yerevan.