FLYONE

Not Verified | Check-in at the counter is 50 euros. I tried online check-in several times and it didn't work. They seem to do this on purpose. Annoying flight crew, no water during a 4 hour flight. My flight was for 22:00 on the 24th. They rescheduled it to 01:30 on the 25th. We arrived in Moscow and the plane stood for 45 minutes with engines on because they could not connect the walkway.

Not Verified | Absolutely appalling service from start to finish. Booked online and told to check in online which was not possible for anyone with a foreign passport. Got to airport to check in and explained this showing them screenshots of their website saying it was unable to check us in online. They directed us to their tickets office where we had to pay 60 euros because of their error. To add insult to injury they laughed at us and everyone else who was unable to check in and had to pay this. The flight was then delayed for 8 hours and no explanation was given. We asked for some water, which was refused and food but got nothing except rudeness. When we went to their Yerevan office to complain they told us to email them. They have ignored our many emails since. This company should not be in business.

✅ Trip Verified | This airline is terrible! They charge you for everything and give you nothing! The worst attitude, the worst service. Don't use this airline. And if you have to, put a lot of money for extra charges!

✅ Trip Verified | It's the worst flight company I know. I was informed at the airport, an hour before the flight, that I could not fly because the configuration of the plane was changed. Several passengers were left without seats despite the fact that they had tickets with seat numbers Why FLYONE is still allowed to operate? They are doing illegal dirty marketing. The human factor does not matter to them.

✅ Trip Verified | I have traveled to 74 countries on 6 continents and this is the worst airline that I have ever flown with. On their website it says free check-in online 24 hours before the flight to 4 hours before the flight and 20kg bag charge of 31 euro when paid in advance. The website would err every time I tried to check-in in online and would not accept any of my credit cards for payment of the bag in advance. I went to the airport and they charged me 30 euros extra to check me in there even though their website was down and 50 euros for the checked bag, 80 euros in total. The agents at Dublin apologized. They didn’t work for the airline. They just did the check in stuff as Fly One doesn’t have agents in Dublin. They themselves, two different agents at Dublin airport informed me that this was a common a recurring issue with this airline. The one agent blatantly referred to it as a “scam” and the other referred to the airline as “dodgy.” These were the Dublin airport agents doing the check-in for Flight One themselves. That is how bad this airline is. Don’t use this airline. Half the flights are canceled and the extra fees will far out weigh any cost savings you think you see when you are shopping for tickets. Then on my second flight out of Moldova the following happened: FlyOne changed my flight departure time twice. Then when I arrived at the airport four hours before it was supposed to depart I found out that the flight was completely cancelled. I received no prior notification of the cancellation. The customer service agent was extremely rude. I was switched to another flight the next day at 0500 in the morning. They never apologized and never refunded me any money for the inconvenience. They make Spirit or Ryanair look like 5 star carriers.

✅ Trip Verified | I really don't understand why this airline is still allowed to fly. They first changed our flight, then they cancelled it without any explanation, no substitute transportation was offered. No communication.

✅ Trip Verified | My experience with this company was extremely disappointing. They changed my flight, causing me to miss my connecting flight and incurring a loss of $200. Their customer service was unresponsive, both on the phone and through email. This isn't the first time I've had issues with them. I strongly advise against booking with them

Not Verified | Both of my flights were changed to ridiculous times last minute, so that I did not have any other options to choose from, and had to travel through the night.

✅ Trip Verified | As usual, flight time got changed in the last minute. I have booked many times and it is always delayed and costs a lot. Very poor management and services.

Not Verified | Save yourself the frustration and headaches by steering clear of this dreadful airline. I made the mistake of purchasing a ticket from them, and it turned out to be a nightmarish experience that I'll never forget. From the moment I reached out to their customer service, it was evident that they lacked basic professionalism. The representatives were unhelpful and downright rude, leaving me feeling like an inconvenience rather than a valued customer. On the day of my flight, chaos awaited me at the airport. The check-in process was a mess, with long lines and confused staff who seemed clueless about what they were doing. It was a disheartening start to what would become an arduous journey. The condition of the aircraft was equally appalling. The seats were uncomfortable and worn-out, the cabin was far from clean, and the overall atmosphere was just plain unpleasant. It was clear that they had little regard for maintaining their planes. To make matters worse, the in-flight entertainment was practically non-existent, and the limited options available were outdated and malfunctioning. The lack of effort in providing a basic amenity like this was simply disappointing. As if the discomfort and inconvenience weren't enough, the food they served was a complete letdown. The tasteless and meager portions left me hungry and dissatisfied, making the already unbearable flight even worse. Upon arrival, my fears were realized when I discovered that my luggage had been mishandled and damaged. Dealing with their customer service to resolve the issue was a nightmare in itself, as they displayed an astonishing lack of accountability and responsibility. In conclusion, my encounter with this airline was nothing short of a disaster. The unprofessional customer service, subpar amenities, discomfort, and complete disregard for passenger safety and belongings make this a company to avoid at all costs. There are plenty of reputable airlines out there that value their customers and strive to provide a pleasant and safe travel experience. Don't make the same mistake I did - look elsewhere for your next flight.