✅ Trip Verified
| I wanted to travel from Islamabad to Madina for Umrah with my family. Obviously they offer cheaper option so I googled it to find out whether they accept umrah passengers? The response to qurry was in affirmative so I booked from the website using credit card. Nowhere during the process I was alerted or warned about anything. As I reached the airport before departure, I was told at check in counter that I was not permitted to travel on Umra visa through flynas. I returned home to process modification or refund. The website does not offer any option to launch complaint or cancel the booking. I contacted customer servive at Saudi Arabia where I was told that Flynas does not offer refund as per policy however, they will offer me credit for subsequent travel on flynas for which I should call next morning. I called customer service centre again next morning. I was told since I had booked on website in light category so airline does not offer any change or cancellation and my money of almost $1100 stands wasted. I was also told that cancellation is offered only to the passengers travelling by business and first class. It is shocking that people travelling by economy (light or premium) class are otherwise underpreviliged and even they are made to suffer by skimming their money. So an extremely miserable and tortourous experience with the airline. It does not warn u before booking your journey. Lures you with cheaper offers and subsequently grabs your money. Completely shocked once customer service centre told me that we have grabbed your money and have no way out for you. Never choose this flight.