Flynas

✅ Trip Verified | I missed my flight due to long waiting at security check. I was travelling with family and staff denied entry. While 15 minutes were left No refund, change in flight or compensation was offered

✅ Trip Verified | Left Cairo ok, on arrival at Riyadh at approx 7pm, once on wifi, a "reminder" email arrived telling us of a new flight number and departure time, now 11 hours away at 0600. No communication from ground staff about luggage, delay, any options to stay somewhere, nothing. At 3am, some passengers managed to raise the issue with airport manager, who spoke to the Flynas manager . He then got off his backside, issued boarding passes to the 20 odd people stranded, and checked luggage is available to (hopefully) end up at our destination at the same time as us. Customer service at last. Such lack of service by a Saudi airline, does not reflect well on the country.

Not Verified | I boarded Flynas flight from Dubai to Hyderabad, IN (XY 210- DXB- RUH, XY 325- RUH- HYD) with my family. My ordeal started from the time I landed in RUH, I have booked for wheel chair for all my journey for my elder son, 4year old. My elder son is a special kid and can’t walk, no wheel chair assistance was provided by Flynas upon reaching RUH, on my second leg flight when I asked a flight attended for water I was denied that citing reason that they are busy. I have even complained to that crew member after 30 min and he just rendered an apology, but these all issues stand very small when I compare this with ordeal I met when I landed in Hyderabad on 8-12-22 at 8 am. After waiting almost 2 hours near the conveyor belt for luggage , almost all the passenger of flight XY-325 was informed that sorry your luggage has not come with the flight and it’s still in Riyadh. I am not from Hyderabad and I have planned this journey with my two little son (1 year & 4 years) and my wife for a medical reason only, my all 3 luggage has doctor reports, medicines, and all other necessary stuffs which are still lying in Riyadh. I fold my hands and request Flynas to show some courtesy and kindness and provide me my luggage asap.

Not Verified | I didn't get my luggage till now. It's been a week. Very poor service. I am trying to contact airport authorities but they are not receiving my call. Now what am I supposed do ? All my clothes and books were there in my luggage! I just had 1-2 set of clothes in my hand bags. I will not at all recommend anyone to fly through flynas. This was my worst experience till now .

✅ Trip Verified | Cabin service and flight time is above average. I think the problem of this airline as per previous review is customer service. Their website showed if you want to cancel and then it showed cancelation fees. That is suitable for me and when cancel the fees came to be the refund. Failed to cancel the process and I advise who want to use this airline to use third party reservation and I have no problem. Everything is clear and direct with all third parties but with flynas app be careful

✅ Trip Verified | The flight got delayed for 2 hours without any reasons. Staff are very unorganized and rude. People are waiting in lines and the flight is not open. The price is as expensive as the other flight.

Not Verified | Our flight was delayed 20/30 minutes without any notice. The aircraft was small and there was no space, the seat very uncomfortable and it barely even reclines. The flight attendant was rude and short tempered for no reason at all. My food was disgusting, bread with mayo or cream cheese, carrots, cheeses with only a very small water bottle. You have to pay extra to drink anything else. I do not recommend this airline.

Not Verified | The food on this airline is the absolute worst. I purchased a sandwich and it was cream cheese on a dry, spongy flat hotdog roll I wouldn't feed an animal. The staff are sour. The plane has never left on time (and I have flown them 8 times). They also falsely advertise their holiday destinations. For Sarajevo they have a photo of Mostar. Expensive for the level they are.

✅ Trip Verified | Yesterday, I’m supposed to have a flight from Jeddah (transit in Riyadh) to Sarajevo. My flight from Jeddah was delayed which initially stated for just 20 minutes (in reality for 2 hours without any announcement whatsoever) Had a bad feeling that I’m going to miss my next flight, therefore I quickly search for the officer in charge at the gate (there is barely anyone at that gate) to let them know and ask them to make sure that I’m not going to miss my next flight. The officer said he had make sure that my next flight is aware of this delay and assured me that I’m not going to miss my next flight and so I can get onboard and make it on time. Unfortunately, when I arrived in Riyadh, I was too late and other next flight to Sarajevo is in 2 days! I went to the counter and luckily they offer some compensation, however as I’m writing this review, know that I’m still waiting for my luggage and it’s been 7 hours.

✅ Trip Verified | I booked FlyNas since it is the only airline offering a direct flight between Vienna and Riyadh. 5 hours is all it takes and I booked their premium class. What FlyNas delivered is best described as sad: Time of our flight moved forward by 40 minutes without notice. Check in in T3, but boarding in T1. Flight went first to Salzburg for a 50 min stop and to offload and load passengers while arguing with ground staff on missed safety issues. Seats in premium cabin are very uncomfortable and identical to Economy. Waste of money. Cabin was freezing, no blankets available. Seats recline enough for a 1 hour flight but not a 7 hour plus journey. No power sockets. First 2 sets of overhead bins on either side of the cabin are reserved and used for crew luggage. Crew could not care less where passengers, paying premium prices, store their Hand luggage. Food in its presentation, selection and quality was dismal. 1 bottle of water offered during 8 hours in the aircraft. Crew did not ask once if they could possibly be of help. No hand towels in the toilet. Of course neither screens nor wifi. The 5 hour journey started at 1000 at Vienna Airport and ended at 2000 in Riyadh.