Flynas

✅ Trip Verified | Flynas lost my bag on a flight from Jeddah to Amman a month and a half ago. I've filed many complaints, sent many emails, made countless calls, and received promises to look into it and get back to me, but I haven't heard back and haven't got any answers in a month and a half. Really horrible customer service. Avoid this airline.

✅ Trip Verified | Flynas is a low-cost carrier while the ticket price was 250 USD for a domestic flight from Riyadh to Najran (light economy). Flight was cancelled and their call center kept me 30 minutes without answer, their twitter account reply privately that yes it was cancelled because of weather (weather was calm), I asked for the next days flight and they replied that no seat was available (the online site showed me there was). I asked for the nearby airport to fly from (three hours driving), they said no seat was available while flynas.com showed there were 3 flights available.

✅ Trip Verified | Riyadh to Delhi with Flynas. Our flight was delayed one hour, after the delay we boarded the flight at 9.15 pm, we waited 3 hrs on the flight. I don't know if the problem was the weather but during the 3 hrs we were very bored, no one was telling us what was going on. We were very hungry. After three hours the cabin crew were not answering our questions with any gentleness.

✅ Trip Verified | Delhi to Cairo via Riyadh. Under these unfortunate circumstances of coronavirus, I cancelled my ticket under the cancellation policy but they never returned my money. One they ask to call their call centers but they have ghost centers because no one picks up a phone there. Further I kept on chasing them on mails, even copying there top management but no one is giving heed to it. On my scripted replies which are of no use. They say that my money is kept with them for 1 year to be used in future and if not used within that 1 year it will be confiscated. I mean that's absurd.

Not Verified | We planned to travel from Canada to Jeddah on Feb 28 and after few days travel Flynas from Jeddah to Karachi on March 8th, 2020, but Saudi government banned Umrah and refused entry on Feb 27th, hence we never started our journey from our base Toronto. Flynas did not reply any email or phone or honored our refund. So far there has been nothing from them.

✅ Trip Verified | Istanbul to Delhi via Riyadh. I had a return flight from Delhi to Istanbul. My return flight was on 14th March 2020 and it has been canceled since the government of Saudia Arabia has stop flights to Turkey due to the recent COVID-19 outbreak. My cancellation mail arrived on 12th March 2020 from Flynas Airlines Flight Adjustment Department. According to the mail, I could call their call center to get more information. I tried to call Flynas Call Center however, their call center was not accessible because no one picked up the phone. Indeed, I mailed their customer service unit but I did not get any response. I had to book a flight at the last minute from Delhi to Istanbul. I had to fly a different airport than my previous airport because other options were way above my budget. I had an extra flight from Sabiha Gokcen Airport so that I had to rush between these airports. When I came back to my home town after a terrible journey I still did not get any response from their customer service unit. So that I called Flynas call center. When I talked to the Flynas they refused to refund my money. They informed me that they translated my ticket into a mile point and I had only one option which uses these miles on the next flight. I did not accept their rules because I knew that a refund was my legal right in this situation. I tried to explain that I was not a Saudia Arabia citizen and I did not live in Saudia Arabia so that I could not use these miles. When I requested to refund my money again they advised me to contact Flynas customer service unit. I called them and mail them but there was not any response from Flynas customer service unit. I reached their call center again and explained that Flynas customer service did not answer my emails and phone calls. This process continued three times, I mail or call their customer service unit a hundred times but there was no answer. I paid 230 SAR phone bill because of these phone calls. In summary, I was victimized by Flynas company and threatened unfairly. I have been waiting for two weeks to get any response from the customer service unit but they still ignore me.

✅ Trip Verified | I travelled with FlyNas approximately 10 times early last year and insisted to my employer that I would never Fly with them again. 4/5 times they were late - usually between 1-4 hours. They provide almost no information to passengers about the delays and just let them sit there waiting for something to happen. Shockingly inept organisation and shockingly inept communication. Having changed employer, this year I've had to try them again. Unsurprisingly, their app still doesn’t work properly (on iPhoneX at least) forcing you to use a Web browser and take a screen shot of the ticket. I checked in online last night and came to Dubai terminal 1, thinking I’d get through emigration and use one of the sleep pods for a late morning flight. Only I was told that they didn’t accept FlyNas e-boarding cards, I had to use a normal printed one - but FlyNas counters were closed, so I had to get a taxi to a local hotel instead. This morning someone told me that’s because of the visa checks that need to be done in person - which Emirates, Saudia and Fly Dubai seem capable of doing online. It appears that FlyNas aren’t linked up to the systems to enable this online - yet they don’t feel like this is worth mentioning when you do checkin online. I’ve travelled lots, and I have no qualms in saying that FlyNas are utterly useless. A bit cheaper than most of the other airlines, but a truely awful experience.

Not Verified | Delhi to Riyadh. The worst flying experience I had. Two days before my scheduled departure, they rescheduled the flight to be over 10 hours later. Given the time change and that the flight was at 4 AM, I didn't see this until the day of. As a result of this, I was late coming back for work and had to pay top dollar for an extra night at a hotel (booking so close in). They then further said they would provide compensation both at the airport and later when I could call the customer service. In short, the flight cost me more money than the ticket of the flight itself, and I was lied to repeatedly throughout the process. Avoid this airline. If you want to go to Saudi Arabia for whatever reason, don't take this.

✅ Trip Verified | My flight to Cairo via Riyadh from Delhi got delayed by 11 hours. However I was only intimated for the first sector a night prior. There was no reply on emails, no proper response on fb messenger from them when I kept asking them for Riyadh-Cairo flight. It was on the date of my flight when I had a callback and they said they cannot accommodate me on the connecting flight. My flight was at 3 PM and I was on phone sitting at my home at 11 AM discussing what will happen to my flight. They gave me an option to reschedule my whole flight. My flight was on 25th and the reschedule date they gave me was on 27th Dec. I had spent money on my vacation, taken leave from my office. Pathetic customer service as they only have international customer care number. People working there are equally pathetic. I will not recommend this airline to anyone. I finally cancelled my flight and now waiting for refund.

✅ Trip Verified | Riyadh to Dubai. Organised and efficient. I take this route every week. Most of the times the plane arrives before scheduled time. The only suggestion I have is to apply strict hand baggage control in Dubai Airport