Flynas

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
2/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"contradictory to their own policy"

(United Kingdom)

Trip Verified |   I made a mistake when entering my first name during booking. Despite the fact that all other information matched perfectly — same passport number, date of birth, and last name — they refused to correct the name. Their reasoning? They claimed it was a completely different person! This is absurd, as the error was clearly just in the first name. On top of that, their cancellation policy is misleading. Their terms clearly state that if you cancel, they will retain 25% of the booking amount. However, when I tried to cancel, they took 100% of the money, offering no refund. This is contradictory to their own policy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmman to Madinah
Date FlownOctober 2024
Value For Money 12345
no
4/10

"Low service quality"

(Saudi Arabia)

Trip Verified | Flight was delayed for over an hour waiting for some passengers which affected some of our logistical arrangements made upon arriving. Limited food option for purchase offered on board. Low service quality compared to some other LCCs.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTbilisi to Riyadh
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Will not fly them again"

(United Arab Emirates)

Trip Verified | For a modern airline, flynas staff still behave like government funded flag carriers of old. Check in staff was busy gossiping amongst themselves and ignored all requests. They had to ask for my visa twice, because they didn't pay attention the first time and handed it back. A seat assignment request was summarily declined, without even trying. I had paid (a lot) to check my bag so that I could keep my laptop bag overhead and have some leg-space. Even though I did not have a bigger bag, I was asked to keep my backpack under the front seat. It's a weird way to reward paying customers. Again, any protest was meant with absolute indifference. Will not fly them again.
AircraftA320neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the flight got closed"

(Germany)

Trip Verified |   Horrible level of customer facing employees in Riyadh station, today I was flying to Dubai, I came 95 minutes prior to the flight time, I approached the supervisor, he directed me to stay in the queue, the line took me 35 minutes to reach the counter, then I was surprised that the flight got closed, when I re approached the supervisor, his tune of voice and attitude was so rude, with shameful level of professionalism, I approached the station Manager their, he refused to state his name or title, and did not even listen to my complaints. I am so shocked by the quality of Flynas’s front line employees, beside losing my flight to Dubai (which is my smaller issue), I felt badly directed and unheard when I had an issue.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownSeptember 2024
Ground Service 12345
Value For Money 12345
no
1/10

"baggage got lost 11 days ago"

(Germany)

Trip Verified |   My baggage got lost 11 days ago, using Flynas. Several times I have tried to claim compensation, but have always been declined before the process could start. It seems like Flynas is really trying not to want to help me. Otherwise, may I ask why WhatsApp chats are being closed, within seconds, and Emails never answered?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Vienna via Riyadh
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unprofessional and unsatisfactory"

(Qatar)

Trip Verified | I traveled to Riyadh from Doha on a Flynas flight and had pre-booked extra luggage and snacks. However, I did not receive any snacks or water during the flight. Despite asking the cabin crew for assistance, I was told that my request would be fulfilled, but I did not receive anything. Additionally, the cabin crew's behavior was unprofessional and unsatisfactory.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Riyadh
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly again with Flynas"

(United Arab Emirates)

Not Verified |   The boarding crew to the inflight crew were rude. Although a snack was included in my ticket nothing was offered. It felt like they were doing me a favour by flying me. The crew took all the bags to put in the overhead compartment for take off which is understandable but they did not check to close the compartment. They laughed at the person seated next to me because they appeared to be a little confused. I was not allotted the seat which I had reserved and the check in crew did not even offer an explanation or apology. Just said it’s been allocates to someone else. Will never fly again with Flynas.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Riyadh
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we still don't have the refund"

(Canada)

Trip Verified | My husband and I bought 2 round trip tickets to go from Baghdad to Jeddah and return back on July 13, 2023. The trip was for Sep 9 to Sep 20. We reserved the hotel and got ready for the trip. Close to our trip on Aug 14, 2023 we received a message that our flight has been cancelled! So we tried to contact the airline. They said we have to choose and accept a refund option. They said we can only refund the money back when the airline goes with it. Since we paid for hotels in Saudi Arabia and it was non-refundable, we had no choice but to buy another ticket to go for our trip. So we bought other tickets. We couldn't find the same price and we bought very expensive tickets since it was very close to our trip. We couldn't get the same date we had hotel reservations for. So we got the return 2 days later and there were no cheap hotels available. So we reserved a much more expensive hotel for those 2 extra nights than what we got before. After 8 months we still don't have the refund. We wrote to KIWI and there is the history of our conversations on KIWI customer service line for the past 8 months. Today, I got a message that we will be credited on kiwi.com 501 dollars! We paid 1150 for 2 people but it seems airline are going refund us for one ticket. Why? We deserve the full refund of both tickets and also damage that we tolerated from cancellation of tickets by you. It hasn't been our intention. The cancellation has been done by the airline so airline must give us back our money in full. We need to pay for our credit card that we bought with it. So we need airline to give us back our money through our credit card not as KIWI credit. We need it ASAP to pay our credit card. We already got late payment due to buying twice the tickets for a trip. It's totally unfair what you have done to us!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaghdad to Jeddah
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"my trip was ruined"

(Armenia)

Trip Verified | The only reason for booking Flynas was the opportunity to get a transit via Riyadh and explore the city before the next flight for which I paid twice the price instead of a direct flight from Dubai to Amman. It's promoted that anyone can get a Stopover visa for 96 hours in case of travelling via Saudi Arabia national airlines Saudi or Flynas. The visa had to be received right after my flight confirmation. Meanwhile, I did not receive anything. After thousands of times trying to apply for it, it was not possible. No any website is operating to apply, they never answered my call for 2,3 days. no chats, I emailed them several times , did not get ANY reply. The only time they answered was to ask my name and PNR and again disappeared. I found someone to at least get connected there in Flynas and try to at least CANCEL this sad flight. No possibility either. Giving abnormal reasonings, telling your layover is for 7 hours you can't pack your luggage, meanwhile, I don't have a luggage at all and it is MY right to ask for a visa, it is NON of their business. So it's a big scam and they admit it, which is worse. Neither that visas are free of charge. when they promote it to buy from Flynas airlines to get it for free, then you have to pay so-called administrative fee which is around 25 USD xD, but then they call it a free visa. ZERO customer support. no professional, they even told me " It does not matter what we write on a website, we just write it" So they by themselves approve that they are lying and misleading a large amount of people only to scam their money for twice more fees. They refused even to change the layover time when they have flights every hour from Dubai to Riyadh and from Riyadh to Amman. Refused ANY kind of assistance, for a refund of the ticket they told me ZERO dollars. So I have to take a flight and be stuck in the airport for many long hours because of their lack of reliability. Please don't book with this airline. I had a horrible headache because of lack of communication with them... and my trip was ruined
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Amman via Yerevan
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I didn't get my bag yet"

(United Kingdom)

Trip Verified |   I have faced terrible baggage service from this flynas I arrived at the Riyadh domestic Terminal @ 7.15 a.m. I waited on the belt to get my luggage until 8 a.m I couldn't find my bag on the belt so informed the Baggage service they asked me to get to the international terminal to claim the bag. Once I reached the international arrival bagged service they switched me from counter to counter and asked me to cancel my ticket from Riyadh to Dubai to get my luggage. This is not my mistake to cancel my ticket. It's almost 4 hours I have been waiting. I didn't get my bag yet.
AircraftA320-251N
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Riyadh
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1 to 10 of 65 Reviews