flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 415 reviews
3/10
No Skytrax Rating
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1/10

"crew to be more polite"

(India)

Verified Review | Dubai to Chennai. I board the flight and I am not greeted or welcome by the cabin crew. I locate my seat very quickly as its the last seat of the last row. I look for space to keep my handluggage and I am told "Keep it under your seat". There's no please or thank you apparently the training for manners given to the crew. I try to find space in each overhead cabinet and then she finally comes to my rescue so I thank her. She then screams at the other passenger switch off your phone - there was no please or thank you used. She tells another passenger hold this and hands her a tray of tea cups. Again there is no please or thank you used. Well all settled with my bag I settle down on my seat. Flight has taken off and I hear laughter and then look back it's the crew. I guess they are just having a moment but this continues for the rest of the flight. I call them twice and ask them to speak softly and that passengers are trying to sleep. The second time a staff comes and I tell him this again, the crew says "This is a rather small flight mam you are going to have to adjust". Adjust to what the noise that you are making? The worst experience and I would not recommend flydubai flight to anyone. This is just an experience calling to crew to be more polite and pleasant to the customer's.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to MAA
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"worst experience with an airline"

(Qatar)

Verified Review | The worst experience I have encountered with an airline. Doha to Dubai. Flight schedule was 29th December at 3:20pm. After almost 19hrs (boarded 3 times, disembarked 2 times) we were able to fly to Dubai December 30th at 9:50am with Emirates. Really felt like we were ping pong balls. Passengers were angry, dissapointed, disgusted. There were so many reasons for the delay. First, because of the fog (understandable since they had bad weather in Dubai). Second, (passengers were already inside the plane and disembarked after 1 hr) some mechanical problem, a tire needed to be fixed or changed and scheduled our next departure time around 11pm (pretty understandable). After 11 pm, it got worse, no gate, no boarding time, no announcement, no clear information what time was our flight, and flydubai staff just handed out another batch of meal vouchers. At around 3:30am, we thought we really were going to Dubai, all passengers inside the plane (the 2nd time). Just as about we were to take off, the pilot announced he's heading back to the gate as there were not allowed to fly, something about number of flying hours. We waited for the bus to pick us up. Back inside the airport, no sleep our hopes crushed. Passengers missed their transit flights, appointments, booking reservations, concerts. AFter some heated argument and pressurefrom the passengers, flydubai staff arranged and transferred our flights either with Qatar airways or Emirates (most of us whose final destination is Dubai).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to DOH
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed 18 hrs, no hotel, no refreshment"

(Czech Republic)

Verified Review | Business journey from Prague to Dubai return flight FZ 780 flydubai. Departure at 13:20 pm from Prague. Business priority class. Everything went wrong from the moment we have arrived to the airport to check-in. flydubai supervisor let us check in without a word about any problem. But I could hear something about late taking off to another customer who wanted to go to passport control. I had to go to her and ask her directly, if the information of flight delay is correct. She said: Yes, approximately 4 hours of being delayed. I went to her again and ask her if it is true, because we are having a meeting in Dubai, hotel confirmed and we are going to see the New Year´s fireworks. She answered: It is your problem. You must be comming earlier. When it was 17:30 pm, there was a sign on departure schedule board: Dubai FZ780: departure 23:00. No one came to us, no info what is happening etc. After my asking to airport staff I was answered that there is a thick fog at DXB airport (but plane is from 15:30 at Prague airport). FlyDubai supervisor wasn´t at her office and no one could reach her. No official info from flydubai representative. It was a really poor apology and answer about the fog. Turkish airlines, Emirates with the big airbus, SwissAir, SmartWings and many other flights from PRG to DXB were departing and the flights from DXB were landing in PRG. But only FlyDubai customers were sitting on the floor in a hall and waiting hours for new information. I have checked the weather radar at DXB airport from my notebook and the visibility was from 8km to 10km. After another complaining, I got the phone number to flydubai representative help line. No answer, just automatic speech (Thank you for your calling to flydubai, for communication in english press 1 and my call was automaticly cancelled). Help line didn´t help at all. Finally at 22:00 a new schedule of Dubai departure showed PRG to DXB FZ780 FlyDubai: 1:00 am 1st January 2017. I was so upset and annoyed. I realized that my business, hotel reservation and New Year´s firework are totally buried. I wanted my money back and wanted to cancel the journey. When I reached the flydubai representative, I was told that no cancellation is available due to weather conditions. I asked the captain with his crew who were just passing us and arrived to PRG from Africa with stop on DXB and continuing to PRG and he told us, that it is nice and sunny in DXB without any problems. The representative of flydubai told us after this, that pilots need to have a rest and will not fly. After protests of other passangers, they gave us 10 dollars ticket for refreshment, but in Duty free zone there was everything closed because of the New Year´s Eve. At midnight a member of airport came to business lounge and said: The lounge closes normally at 19:00 and it is 24:00 now. Go to the counters down to the hall to the others. Small kids, infants, old people, no matter. At 1:00am next day departure schedule board shows FlyDubai FZ780 to DXB planned departure 7:00 morning. Flight delayed 18 hrs in total, no hotel (they said none available), no refreshment, no help, no info, no more flydubai.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePRG to DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delayed for 32 hours"

(United Arab Emirates)

Verified Review | Dubai to Jeddah return. We had the worst experience, me and my husband delayed for 32 hours. We were supposed to fly to Jeddah thursday night and return friday night, we to airport to be told that there are no place on the plane because they are overbooked! They take your money confirm your booking and then tell you to go search for another flight. After 1hour arguing with unprofessional team they finally give us seats they were hiding - I don't know for what. Got boarding 2 hours late but we finally arrived at 8:30 on Friday morning. We booked return in the same day arrived to airport to get delayed for 32 hours - they kept us in the boarding gate for 14 hours and no one showed up to tell us what is the reason for delay although we asked for many times. They leave people in a small room sleeping on the dirty floor overnight in cold. Until noon of next day no one of the company showed up. They treat people in unrespectable way.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJED to DXB
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the most appalling airline"

(New Zealand)

Verified Review | Muscat to Dubai with flydubai. I was early for my flight and asked if there were expected delays as a consequence of the fog I had read about in Dubai. The airport staff said there were delays - so I was warned even though the information wasn't offered. And yes, 'delayed' featured heavily on the departures board. That really was the last contact I or other travelers had with flydubai staff until around 4 hours after or flight was due to depart. Quite simply, they disappeared until we were told to leave the departure gate we were at as it was to be used for another flight. We hunted down a staff member who apologized for not knowing anything, and referred us to a gentleman who offered a meal for the inconvenience. When we returned it was bedlam. Angry customers were chasing the only 2 flydubai staff that were brave enough to front. They could offer no guarantees or times for the 'likely' flight. A scheduled departure time of 12.50 pm turned into a takeoff at 22.45. My scheduled connection was missed, my New Years Day plans ruined. Thanks flydubai - I'm writing this 24 hours after checking my bags in at Muscat with the prospect of another 18 hours of travel with what I now regard as the most appalling airline I've ever had the misfortune to deal with, and there are many.
AircraftBoeing 737 800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMCT to DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disorganized and frustrating experience"

(South Africa)

Verified Review | Tbilisi to Dubai with flydubai. 4 hour delay leaving Tbilisi without apology, and kiosks at airport were reluctant to accept the inadequate 15GEL meal voucher that the airline is required to provide. Upon arrival in Dubai, luggage from baggage reclaim took over an hour to appear with no notifications, apologies or information provided - queries to airport staff were dismissed without any attempt to help. Overall very disorganized and frustrating experience. Will not be taking flydubai by choice again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTBS to DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"utterly disastrous experience"

(United Arab Emirates)

Verified Review | Dubai to Muscat with flydubai. An utterly disastrous experience. There was fog in Dubai, so not the airline's fault, but they knew very well there would be delays and they did not advise on boarding (which was late). Once on board it became apparent that the crew had no idea about take off time. This should have been made clear prior so that passengers could have elected to not board. The fog was quickly gone but time was put further and further back. All other airlines were taking off with 60-90 minute delays. After 3.5hrs, passengers requested to offload. This was agreed but took ages as the police have to attend offloadings. Back at the airport, the FlyDubai desk was a disaster, there was no organisation re refunds, no support whatsoever. It's Twitter stream is dead. The customer services phone line rings out unanswered. This was my first time with this airline. It will be my last.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDXB to MCT
Date FlownDecember 2016
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
4/10

"recommend to choose row 6"

(Czech Republic)

Verified Review | Prague to Male return via Dubai. Check in and boarding procedure in Prague was easy. There is meal provided on route PRG-DXB and back. As well you get small box with drink and small snack. Next route to Male you need to pay for food and drink. Soft drinks 2USD (300ml), beer and wine 8USD (300ml), spirits 8USD (50ml), wrap/sandwiches 5-8USD. You need to pay for entertainment as well as for WIFI. Crew was standard, nothing special, they will help you if you have any specific troubles. Boeing 737-800 has 3x3 config and I can recommend to choose row 6 (at online checking, otherwise you pay for it 30USD) or exit row if you want to stretch your legs. Otherwise it is not easy to take rest on long distance flights. Overhead lockers were big enough for us. Aircrafts are pretty new, so everything was clean and tidy. Business class in front is "locked" for economy passengers, so need to go to toilet to rearward and wait long queue.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePRG to MLE via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"all flights delayed"

(Iraq)

Verified Review | Erbil to Beirut via Dubai. First of all, I thought flydubai would an amazing airline. Then, I discovered it is the worst I've used. All flights delayed. Take off and landing was delayed between 45 minutes to one hour. My flight from Beirut to Dubai, the crew did not apologize for being late by more than 30 minutes. The PTV screens are low quality of screens which you have to touch ten times so you can type just one letter not to mention how it bothers the person who sits in the front. Screens are awful and not functional. The flights are pricey but without service compared to other airlines. Everything which is free on other airlines is charged on flydubai (watching a movie, entertainment, meal, drink etc). They are not only charged, but very expensive as well. The seat spaceis tight - I will never fly on flydubai again and will not recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEBL to BEY via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"recommend this airline"

(Denmark)

Verified Review | Dubai to Tehran. Flydubai provided kind assistance when faced with immigration problems in Tehran. I was not aware that one cannot withdraw money from an ATM inside Iran, so upon arrival, I could not afford the visa and insurance fees required to enter the country. The airline was quick to arrive at the airport after immigration called them, and they then helped me arrange an alternative solution - so I would not be deported. I would highly recommend this airline, and staff at flydubai for helping me out of this situation.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to IKA
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes