flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 330 reviews
4/10
No Skytrax Rating
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8/10

flydubai customer review

(Bahrain)

BAH-DXB-BAH. Great value for money and not bad timing. BAH-DXB the seats were so bad I couldn't recline mine. No kind of display with any information or moving maps. DXB-BAH. This trip was much better better leg room PTVs for each passenger. I would fly it again but not on a journey of more than 2 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

flydubai customer review

(Australia)

DXB-KTM on 737NG. Both flights on time. Service on both outbound and inbound was fantastic. Moderate amount of seat space and legroom. Did not have any inflight entertainment onboard this journey seems like only selected aircrafts have them. FA's very attentive and friendly. No complaints with this new low cost carrier.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

flydubai customer review

(Japan)

MUC-DXB last week. Flight was actually pretty good - decent aircraft good communications from the cockpit about waiting time to land at a congested DXB. The problem was the absolutely terrible attitude of the gate staff at Muscat airport. He turned up just a few minutes before departure time with most passengers standing there wondering what was going on. Far from explaining or apologizing he was simply rude to the passenger in front of me who enquired about the delay then snatched the boarding passing out of my hand without a word.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

flydubai customer review

(Armenia)

Good ground support onboard roomy leg space well-behaved flight attendants etc. even though it's a budget airline. Flights were delayed on EVN-DXB-LKO route but the return was smooth. I would highly recommend using their service to people who knows what they pay for and keep their expectations accordingly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

flydubai customer review

(Denmark)

DXB-DOH-DXB. Check-in in DXB acceptable but flight to DOH was horrible. Boarding chaotic seats very poor but okay for a short trip on a LCC. FA terrible and unable to control any aspects of his flight. Passengers very rude and disobeying any announcements eg. turning off phones etc. People were talking in their phones during taxiing and take off and FA saw this but could not care less. Return was even worse. Check-in beyond words. Check-in staff looks at you while standing in line but even when it is your turn they looked away and would not offer to check in. I actually had to ask them several times if the would be so kind as to check me in. Again FA completely unable to control passengers. I asked FA to address or handle the situation regarding phone calls passengers directly acting rude towards other passengers but only to get yelled at. I guess it is more important to yell at people feeling unsafe because of other passengers who do not comply with safety standards than handling the situation correctly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

flydubai customer review

(Jordan)

AMM-DXB. The check-in was very fast the flight was 30 mins late. Aircraft B737-800 with AVOD and you pay for a movie the screens are not touch-sensitive so dealing with it was very difficult. Also too expensive for a low cost flight experience.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

flydubai customer review

(United Arab Emirates)

IST-DXB. Transport to Sabiha airport has become easy with regular coaches. Not as cheap as other low cost airlines. Flight departed on time. Noticed check-in counter was very picky with overweight baggage / hand luggage. Plane was a new 737-800 however only 25% of AVOD screens were functioning. Some did not switch on while others had lost their sensitivity to touch making them useless. Clean cabin and ok crew. Too expensive for a low-cost airline.
Seat TypeEconomy Class
Value For Money 12345
yes
na

flydubai customer review

(Canada)

Customer service is non-existent. On both our outgoing and return trip all flights were changed and/or cancelled. A 5 hr layover became 10 hrs on our outward journey. No accommodation made for this layover. Our return flight was cancelled and when we phoned to make alternate arrangements we were lied to by staff who told us we had already agreed to a change some days prior which was false. The next day we spent 5 hrs at the airport before flying. Upon our arrival in Dubai we were had missed our connecting flight by 20 mins and had a 13 hr layover. It took 5 hrs before we were put up at a local hotel. There was never any apology nor admittance on behalf of flydubai that they were at any time in the wrong. The $200 we saved did not cover the hours in airports nor the stress created by the last minute change in flights.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

flydubai customer review

(United Arab Emirates)

DXB-CMB-DXB on next generation 737. All flights were on time and crew friendly. Dubai check-in staff released emergency exit seats without payment which was added bonus. New 737 was impressive much larger overhead storage facility and new seats were quite comfortable. AVOD system was interesting you paid per movie/programme you watched via credit card or cash to crew. The buy onboard menu was also loaded onto the system and you could order food via the AVOD which was then delivered to your seat. Over all a pleasant flight and would use again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

flydubai customer review

(Malaysia)

DXB-HBE on 737-900. Flight was nice and cabin crew friendly. Seat was fine and the flight landed and leave on time.
Seat TypeEconomy Class
Value For Money 12345
yes