flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 418 reviews
3/10
No Skytrax Rating
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2/10

"very slow not enough cabin crew"

(United Arab Emirates)

Verified Review | Khartoum to Dubai. Full flight, only 4 cabin crew in Economy and 1 cabin crew in Business Class. Service very slow not enough cabin crew, waited 2hrs to be served refreshments. Not enough refreshments provided, catering did not match catering to passenger list why? Especially for evening flight, limited food available for 3.5hrs flight, unsatisfactory.
AircraftFZ635
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKhartoum to Dubai
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst travel experience"

(Oman)

Verified Review | Muscat to Bangkok via Dubai. Horrible Airline FlyDubai I was traveling with my family to Bangkok on 26th March 2017 in FlyDubai Business Class. On that day morning I received an email from FlyDubai that the flight I was traveling was cancelled and I have to call their Dubai phone number to reschedule my flight. After waiting for over 20 minutes on line listening to the music, a representative came on line and the tickets were rescheduled for late evening departure (9.45pm flight) from Muscat to be able to connect the Bangkok flight leaving from Dubai at 01.50am. We reached airport by 7.30pm to take the flight. We were shocked to learn at the counter that the rescheduled flight was also cancelled. Again series of calls to Dubai, and requests to call back, about half a dozen customer service agents making all kinds of false promises, we had to return home close to midnight totally frustrated, irritated and dejected with nothing sensible achieved with so many calls. Next day early morning against started with calls to FlyDubai. After series of international calls and text messages I received a call from FlyDubai at about 8.40am on 27th March. I explained to him that I am traveling with my family and that my son already reached Bangkok from India and we should have reached Bangkok by this time and that we are still in Muscat because the flight on the previous night was cancelled. He said he will call me back, and indeed he did call me back to say that the FlyDubai flight scheduled to leave at 900 will leave at 11.45 and if we can reach airport in 20 minutes we may be accepted to board the flight. We agreed and reached airport in less than the allotted time. We were made to wait at the counter by a rude and irrational counter clerk. After about 30 minutes of series of phone calls to FlyDubai we were given gate passes. The customer service agent said he will reschedule our return journey to a later date as per our request because our outbound travel was delayed and that I have to send him my Bangkok phone number to which he can call and speak to me. I sent dozens of text messages with my Bankgkok contact phone number, but never was there a call from anybody at FlyDubai customer service. This is the worst travel experience I had in my travel experience and this is probably my last ever flight in FlyDubai.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMuscat to Bangkok via Dubai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"great and pleasant flight"

(United States)

Verified Review | Flew from Isfahan to Dubai. Check-in at Isfahan took less than 2 minutes and boarding was quick even though there was a long line. Arrival in Dubai wasn't that good. At baggage claim, flyDubai sent half of the luggage from that flight to another terminal by mistake and my luggage was included in that pile. It toke at least 15 more minutes for the luggage to get transferred back to Terminal 2. Overall, I had a great and pleasant flight.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIsfahan to Dubai
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"lower price is a false economy"

(United Arab Emirates)

Verified Review | Colombo to Dubai with flydubai. 2 hours delay on way out. 5 hours delay on way back. 1 announcement, no flydubai staff available. Staff in Colombo assured us that our connections would be rebooked even on other airlines. Once we got to Dubai, of course they denied this and refused to help in any way. We had to buy new one way tickets to CPH (GBP1000). Captain came on PA and never came back. We were given 1 juice carton and 2 half disgusting sandwiches after 3 hours at CMB. Final insult is that they still charged for everything on board, they probably made a fortune as everyone was so hungry and thirsty. Total time travelling 11 hours, with no free water. Then 1 hour wait for luggage at DXB. 99% of passengers on that flight will never travel with them again. The lower price is a false economy. Be warned!
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteColombo to Dubai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the staff were clueless"

(United Arab Emirates)

Verified Review | Rubbish service and communication! Travelling to Doha from Dubai. Short 1 hour flight at a convenient time in the afternoon. Flight was delayed for 4.5 hours. Found out the hard way. We were at the airport and was told the flight was rescheduled but nobody was sure of the exact time. Not a single email, SMS or call informing us of the delay. This is the Information Age but flydubai seems to have missed it completely. The staff were clueless and were giving us multiple flight timings. One even said that the flight would be at 2 am and if we wanted a place in it we would have to confirm right away. The airport (terminal 2) was a mess as always and we had to wait in the general check in line for 20 mins to ask someone for the right info! The info desk had no idea and sent us to the check in counter.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible is the word"

(United Arab Emirates)

Verified Review | Dubai to Muscat. Terrible is the word. I understand flydubai operate as an economy airline but that does not mean they become lax with quality all together. The experience right from checking in online to boarding the airplane is terrible. Incompetent and misinformed ground staff. Flights are not on time. This having flown with them for the past 7-8 months frequently for every week.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Muscat
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a competitive price."

(Romania)

Verified Review | Dubai to Bucharest, and a good experience with flydubai. On time flight, friendly FA, seats ok but the food (breakfast I guess) with too much sugar (a lot of sweeties). I will use them again for the good experience and a competitive price. A better experience than wizzair. As a minus, terminal 2 from Dubai Airport looks outdated and has no connection (except taxi 40 AED) from terminal 1.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Bucharest
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my last trip with Flydubai"

(Turkey)

Verified Review | Dubai to Istanbul. I don't advice Flydubai. The staff is rude and unprofessional. When returning back to Istanbul from Dubai at February 26, because we were late by 5 minutes (heavy rain and traffic) they didn't check us in. At the same time they accepted another couple with luggage. The explanation was they had check in before. They didn't help us. After 7 hours we returned with Flypegassus instead of Flydubai by paying extra more money. This was my last trip with Flydubai.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Istanbul
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"probably the worst airline "

(Hong Kong)

Verified Review | Bucharest to Dubai. Flydubai is probably the worst airline on this planet. The cabin was horrendous and was dirty. The crew were rude and when we tried to speak to them they would tell us to sit down, even though the seatbelt sign wasn't on. We went to Bucharest, Romania for a ski trip and our flight got delayed by an hour. All the passengers were given free inflight entertainment instead of paying 35 DHS. Of course everyone was happy. But none of the TVs worked. I understand that the IFEs can sometimes break and all. Every passenger asked why the screens were blank, to the crew responded: "So what?". We were all shocked at the behaviour of the crew. Then came meal service. I asked for a can of Sprite and they charged me double for it. They served me chicken with rice (there wasn't any other option really) and the rice was soggy and chicken seemed uncooked. I immediately reported this to the crew and they said: "We don't really care if the chicken is cooked or not so sit down". At that point I had enough and we the passengers were sick of thier rude behaviour. All passengers were sitting FOR 5 hours twiddling our thumbs because the food wasn't edible and the the IFE was broken. The seats were uncomfortable with little legroom. You will never see me near a Flydubai airplane ever again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Dubai
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they fail in so many spots"

(United Arab Emirates)

Verified Review | Bangkok to Dubai. This is the second time I fly with them and hope the last one. When we flew from Dubai to Bangkok, we were on hold for 3 hours, because they made the passengers to go inside of broken plane, which is not able to fly. I don't know what they were doing before and why they waited until all passengers will go inside of the plane, so they started to check only after that, and they understood that the plane is not able to fly! Then we had to wait for another 3 hrs to get another plane. On the way back, we were flying from Bangkok to Dubai, The crew is unprofessional. When they were talking to the guest, and his card didn't go through, they said to find alternative, and the guest asked what is the problem of the card, and the crew said most likely you don't have money inside. Then they started to argue, crew were not trying to calm the guest down, instead they were showing attitude and anger. Then when they were done with serving food and drinks, one of the crew went to sleep. he took his pillow and blanket and slept in the back seats. This is the first time I experience that kind of nonsense service. Unprofessional staff, FlyDubai will never be the best airline as they fail in so many spots!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Dubai
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no