flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 418 reviews
3/10
No Skytrax Rating
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2/10

"have gotten so much worse"

(United Arab Emirates)

Verified Review | Muscat to Dubai. FlyDubai has gone south. Instead of improving they have gotten so much worse. Delays guaranteed no matter when you take the flight. My one hour flight delayed 45 minutes to one hour on each leg. You can't blame the staff, but there is no sense of urgency or sorry. Most importantly, FlyDubai has hiked their prices so much that they are comparable if not more expensive than the competing airline flying the same route.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Dubai
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"traveling supposed to be fun"

(United Arab Emirates)

Verified Review | I travel a lot but never have I experienced such poor service twice. The first time was the 22nd September 2017 when the flight attendants were extremely rude, not professional or accommodating, they spoke disrespectfully not only to me but to others. Of course the flight was late as usual. Thought to myself it happens, flydubai is trying to work on their service and reputation, let me try flying with them again. Let's be honest for a 3 day quick get away the price is right that's why I chose them in the first place. 3 weeks later 12th October, I planned another short get away so I booked with flydubai again hoping it will be a better experience. Let me tell you, it was far worse than the first trip. First they were late as usual, second 90% of the flight were using the menus to fan themselves. For 30 mins, people were sweating including the flight attendants, and guess what flight attendants were rude again. TV does not work and if it does it overheats. Do not take flydubai, put in a little extra and save yourself the frustration, traveling is supposed to be fun, but they've managed to ruin the fun part.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Beirut
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"little leg room for a business class"

(Saudi Arabia)

Verified Review | Very little leg room for a business class seating. For a journey less than 3 hours it would be fine, but more than that I think I would opt for another airline. The airline has its own Business Class Boarding gate at Dubai Airport's terminal 2, which is a long walk from the Business Class lounge. Food was and on board service was ok. In flight entertainment was inclusive and had a good variety but no remote is provided so every time the volume or channel needs to be changed you have to reach out to the screen which is not good.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDubai to Riyadh
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Nice budget airline"

(Saudi Arabia)

Verified Review | Riyadh to Dubai. Nice budget airline providing the minimum requirements for a short flight. Boaring was ok and takeoff almost on time. For short flights less than 2 hours I would recommend this airline. Flight attendants friendly and carry out the required safety duties.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"best cabin crew I've seen"

(United Arab Emirates)

Verified Review | It's one of the rare days where I've made an effort to go on a website and write a good review about the services which I received on board. Not a frequent flydubai customer but would like to use it more frequently from now onwards. It's not just that you have comfortable seats in your flight and the fact that departure is from T2 in Dubai (closer to home) but I'm glad to see the quality of your inflight staff. All of them were good - one was extremely helpful and professional throughout the flight and probably the best cabin crew I've seen. I'd say keep it up flydubai for the quality of staff that you hire. And yes, the one who did my check in was great too. A suggestion though, if we can have a few more vegetarian options on selected routes that'd be great.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Delhi
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very unhelpful and rude"

(New Zealand)

Verified Review | Dubai to Baku. Very disappointed by customer service and crew. Price was not bad but they have some really stupid rules which they follow by the book, and that's how they make money. This trip cost me far more than what I originally planned for, because this airline is not trying to help, very unhelpful and rude. They are Not flexible at all and even call centre was very rude and not caring at all, Airplane was fine but no food, drink, headphones not even blanket for children.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Baku
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cabin crew kind and caring"

(United Arab Emirates)

Verified Review | We flew flydubai on the 24th August 2017 FZ559 (Colombo to Dubai) and the cabin crew were very kind and caring. They were very much listening to passengers and cooperative. I will definitely use flydubai next time. The TV screens were malfunctioning but we were allowed to use available empty seats to use the entertainment system. We missed nothing during our flight.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteColombo to Dubai
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"seats very uncomfortable"

(United Arab Emirates)

Verified Review | Almaty to Dubai with flydubai. Pros - easy to book, affordable prices. Flexible policy to change the ticket date with no extra charge even in less than 24 hours before the flight. USB charger. Cons - seats don't recline and very uncomfortable. Screens were switched off and nobody knew on which altitude are we, where are we, therefore there was no entertainment. Found a lot of black hair and some rubbish in the seat pocket for magazines. For the cost of airline at least a free water would be a good gesture.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlmaty to Dubai
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"I want to report a problem"

(Oman)

Verified Review | Dubai to Muscat. I dont have a specific problem with the airline, it's a low cost so what do you expect. I want to report a problem with one of the FlyDubai's staff at their information counter (DXB Terminal 2). I went to their counter to ask how to check in the wedding dress I had just bought. I was expecting some sort of nice reply and flexibility (my ticket was allowing me to check in only a 7kg hand luggage). She immediately started ranting telling me that the aircraft is small after I had told her that we could certainly hang it. She then said that the flight is fully booked so there is no space to hang it. Then she said "You need to buy an extra ticket - for an extra seat". I said "how can I buy an extra ticket if the flight is fully booked?" She started blabbering something but I didnt even listen because I was so mad, I thanked her and left to go check in. Fortunately I found someone normal who told me that the dress needs to go to the cabin and that there is no problem with that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Muscat
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"seats are too small and narrow"

(Kuwait)

Verified Review | Dubai to Kuwait. The seats are too small and narrow. I found out too late that fly dubai operate to Sheikh Saad Al Abdallah General Aviation Terminal and not Kuwait Airport, so when they landed I thought we landed at Kuwait airport and my husband was on his way to pick me up from Kuwait airport. I got stuck at flydubai's airport and then had to use their taxi to get out of their airport. They should notify customers that they have their own airport so that travelers can arrange to pick up the traveler from that airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Kuwait
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no