flydubai

Not Verified | Yerevan to Dubai with flydubai. Flew with my infant last week. I was standing in the queue for checking in my luggage and for collecting the boarding pass when the ground staff asked me to leave the queue and directly come to the counter because I was travelling with an infant alone. Really appreciate their way of dealing with people with special needs. Flight crew was also very helpful during the course of flight. Very impressed with the service.

✅ Trip Verified | flydubai cancelled this segment Bucharest to Dubai less than 14 days prior to leaving, offered a flight before or after which I could not take as I was transiting. They are claiming that I am not entitled to compensation, however under EC 261/2004, if the flight is cancelled less than 14 days before the flight is due to leave, I am entitled to a compensation of Euro 400. I am now awaiting their decision. I had to buy another one way for £350 ! Beware of this rogue airline, you will end up losing big.

Not Verified | Bought a ticket through Emirates from Frankfurt to Zanzibar, which was partly operated from Dubai to Zanzibar by flydubai. Really long wait in the bus in front of the plane, unadebile food, no entertainment, mostly broken tv's, no legroom whatsoever, coffee 3$ and only credit cards accepted. For such an expensive ticket half way with this company was a total mistake. Never again.

✅ Trip Verified | . We got a flight delayed with over 24 hours due to a technical issue with the plane. I need to use a lawyer in order be able to get a compensation, because flydubai Customer Service doesn't even bother replying, let alone providing any useful information. We were supposed to fly on Flydubai flight FZ1758 departing on 27 December 2019 at 14:10 from Sofia Airport (SOF). Got to the airport 2 hours prior, checked in our bags, got to the gate, boarded the plane, spent an hour and a half on the plane, had to disembark the plane due to a technical issue, were told the plane was going to take off at 17:40, waited for two hours at the gate and could not get out for food or water because we were already "on the system". At around 18:00 we had to move to another gate because there was another flight scheduled on this one, moved to another gate just to be told that the plane was not going to fly today and we need to proceed to baggage claim. Got our bags, went back to the check-in desks, were told the flight's rescheduled for 5:30 the next morning (28 December 2019) but that's not final and we need to call later and confirm. Got back home at around 20:30, called to check at around 22:00, got told (quite rude) there's no new information, went to bed early as we planned to be at the airport at 3:30 in the morning. Woke up at around 1:30 a.m. to an SMS saying: "Please note that due to changes to our schedule your Flydubai flight FZ1758 departing on 27 December 2019 at 14:10 from Sofia Airport (SOF) to Dubai International Airport (DXB) has changed. You have been rebooked on flight FZ8758/1685 which departs Sofia Airport (SOF) on 28 December 2019 at 16:25 local time". Went back to sleep. On the 28 December 2019 got back to the airport 2 hours prior to the flight. Had to wait for about an hour at the check in desks in order to check in due to another technical issue with the system. Checked in, got to the gate, waited at the gate, 16:25 had come and gone but we were still at the gate, passengers got mad, staff didn't provide any information, emotions escalated, police got involved, emotions settled a bit, waited a bit more, finally boarded the plane and took off around 18:30, barely made it to our rebooked connection flight at Dubai Airport. Spent 6 lovely days in Zanzibar (should have been 7, but at least we made it there after all). On the way back Zanzibar - Dubai flight was fine, but Flydubai flight FZ1757 departing on 05 January at 09:35 from Dubai to Sofia was again delayed with about two and a half hours. Anyway, made it back home after all! I've tried to find a way to submit a compensation claim with Flydubai for the outbound flight fiasco. There's no information whatsoever regarding compensations on the website or anywhere else. Wrote to Customer Support anyways, to ask how can I receive my compensation. Sent an email on 6 Jan 2020. Got an automated response "Thanks for getting in touch. Our Customer Engagement Team will get back to you within 12 calendar days.". Guess what - I still haven't got an answer. Wrote to Customer Support on their Facebook page. Got the standard automated answer "Thank you for making us aware of your experience. We will get back to you with an update soon.

✅ Trip Verified | Dubai to Zagreb. This is the worst airline I have flown! Such a shame that we even didn't know we are not flying with Emirates. Tickets from Zagreb to Hanoi were partly cooperated with FlyDubai which has terrible food, no entertainment (tv screens didn't work at all!), we needed to pay for everything on board. It wouldn't be a problem if flight would be short, but 7 hours without proper service - never again.

Not Verified | A code share flight with Emirates and booking done with Emirates. During my journey to Barcelona from Yangon, half was by fly Dubai. We paid an Emirates fare, nevertheless when we flown with them no Emirates benefits were applied on the trip, since they only provided one cup of free water for a 7 hours trip, including the delay, food was awful. In flight entertaining system was zero. Shame on Emirates to choose a code low cost share Airline like FlyDubai.

Not Verified | Delhi to Dubai. Flydubai is a good airline by all means. Ticket prices are always good, ground staff were kind and helpful. On board services like food quality is great and filling for a small journey but for long journey they should increase the quantity. I mean I felt hungry after sometime as it was a 4 hours flight. But yes it's a good airline.

✅ Trip Verified | Karachi to Dubai in August 2019. Food served was warm and in sufficient quantity. Attendants onboard were good, one of them was very helpful with the change of seat as the recline button on my allotted seat wasn’t working on my inbound flight, Other than that there was no glitch. No flight delay, it was on time both the days so all in all a nice trip.

Not Verified | I was travelling with my pregnant friend from Istanbul to Dubai. She had morning sickness and I am very happy with the way crew onboard took care of her throughout the flight. One of the crew members gave her briefing before take-off for a more comfortable flight. They kept checking on her after taking off as well. The crew also tried to calm her whenever she felt anxious. At the time of check-in and boarding also she was given priority which was nice. A great service.

✅ Trip Verified | Bucharest to Dubai. Terrible experience with flydubai, we took off and flew for 20 minutes until the captain announced that the aircraft had technical issues and we were coming back to the same airport. The next day took off again with the same aircraft, flew for 10 minutes until turned around again. Not to mention the hours spent in the airport, moral damages, extra costs, lack of precise instructions and customer care etc. I will never fly again with this airline.